Talbots Reviews 338

I’ve been purchasing clothing from Talbots for probably 30 years, I am absolutely shocked that they’re still in business. The clothing that I have been receiving is of the poorest quality clothing you can find on the market today. I purchased a very expensive pair of Napa, leather loafers, I would’ve been much better off at a discount store . They certainly were not leather.

Be very careful that you are accessing the "correct" site! There is a China based online company called "Talbot Toronto". This company advertises on FaceBook. I bought a sweater on sale for $79.95, original price $160.00 Canadian. I did receive a mediocre sweater, that I would not have paid more than $50.00 full price in a store. Quality was poor, sizing incorrect. Their return policy is Not as advertised - I was offered 20% back. I "confirmed" with an actual Talbots Customer Service rep. that Talbots do Not advertise on FaceBook. If you want to purchase from the real Talbots go "directly" to their Website. It seems Talbot Toronto may be using the "Talbots name" to draw in unsuspecting customers. I have not purchased anything from the
legitimate Talbots site so cannot comment on its merchandise. Double Check the site before ordering.

Something is wrong...
I live in South Carolina and was heading north for
a wedding. Decided I needed a winter coat for Ohio. I purchased the cable knit quilted jacket. It was 50% off. A great deal since I rarely wear a winter coat here. A day later I received a msg that it was back ordered. A day later a msg saying "Sold Out In a Flash!". All gone. A day or two later I looked again as I was curious as how they sold out so quickly. There was every size still available. Not funny. How stupid do you think your customers are? Apparently, you didn't want to sell the coat for 50% off. I was too angry to order it again. Today I received another msg saying "Sold Out In A Flash!" for a dress a just purchased over the weekend ...another 50% off special. IT'S MONDAY!!! I immediately looked to see if its available. All sizes are available. Again, it's obvious you don't really want to offer one item at 50% off. I seriously think I could sue you. I repurchased the dress at 40% off. If I get another msg saying..."Gone in a Flash"...please expect some further, possible legal, correspondence. If you don't want to offer certain items at 50% off, then make a note on the item! What you're doing in unethical and I'm pretty sure illegal. I'm a long-time customer. A Premier customer. Whoever is handling this for you is about to get your company in serious trouble.

The products as represented on the website are very different in reality. The vquality is not what is shown to be.
I wanted to return my products and it’s pretty much impossible. They state on the website that you can return them within 14 days for a refund. I received my order on November 19 and I’ve been trying to return it for a refund ever since. They are saying that their policy in this particular instance only allows for a 20% refund. Or 25% discount on another purchase which I will certainly never do. I have asked what the reason is for not giving me a refund, but have not heard back yet.
I will contact my credit card provider and see if they can assist. This is certainly not Talbots of days gone by.

I've been trying to rectify a problem with my credit account statement, 2 accounts merging to one and the absence of a merchandise credit in the store. After 3 calls it still was not corrected. On the 4th call, they see no notes of my calls? How can this be? I ask for a supervisor and am on hold forever or get disconnected. Very disappointing.

Items shipped to me were not what I ordered and the packing slip showed it was intended for another customer even though the package was addressed to me. I contacted customer service and they refused to reship the item on my order that I bought and paid for until I returned the items that were shipped instead!!!! Really??? Do I work for Talbots now? How is it on me to wait for you to reship my item or refund my purchase when you shipped the wrong items? To make things worse I am on bed rest having just had cancer surgery and am not suppose to do anything at all. If they do not resolve this quickly and to my satisfaction I will be done with Talbots and have been a loyal customer AND I will keep the items they shipped me instead and give them to my daughter since they are in her size and are way more expensive than what I ordered!!!! No way to tread a loyal customer! Stay tuned. UPDATE: After I elevated this, I was provided no different solution! They still want me to return the merchandise that they sent by error and will not reship the item that I paid for and should have received until they receive the return from me! Today I severed all ties with Talbots. I never plan to shop there again! Worst customer service ever!

I order a long jacket and after waiting for ages to receive the order, a small, tightly packed item arrived.
Inside the coat was badly creased and poor quality. Upon trying it on, it was two sizes too small, even though l had ordered my usual size. The sleeves reached my elbows very tightly. I immediately repacked it and emailed Talbots. After much back and forth and sending a photo as requested, they refused to refund or credits without putting my Visa and offered me a 20% refund. I will never buy from them again as they don’t stand behind their products and make you jump through hoops for satisfaction.
They will send polite responses, but refuse to honour
their return policy, even though l offered to pay my own shipping on the return.

I have reported to Talbots problems with their online ordering and heard nothing from them. When they advertise a sale and I make a purchase, the first email I receive says "Thank you" followed immediate by their lame "please accept our apologies" email. If you then go back online, the product you ordered is available again. This has happened to me every time I get sucked in on another phony sale. I've reported Talbots to the BBB and posted on social media. Time to cancel my Talbots card.

Do not buy…..I paid express delivery almost $20 for 2 days delivery. Order placed on 10/29 and with express delivery, based on what the system generates, my order supposed to be received on 10/31. I called customer service and they told me for the amount I paid it will take 3-6 days. Insane!!! This is regular $8 not $20. They get your money and not deliver in time. Never again. Package will be returned anyway. Customer service is not a help at all.

Selected three items to purchase as part of a special discount sale Talbot's was having. As the cut-off time for the discounts was approaching, I tried to submit my order but the website kept returning to the billing screen and I could not complete the order. Tried half a dozen times!

I decided to do a "live chat" to ask if they would honor the discount since there was obviously something wrong with their website.
(1) The first chat timed out before I could even explain.
(2) The second chat agent told me to go ahead and place the order (which I did), give her the new order number, and the price would be adjusted. This chat also timed out before I could provide the order number.
(3) The third attempt seemed to be going OK with the agent informing me that the discount would be applied and what the order total would be. But then when I tried to respond, it timed out!

Bottom line, after the website failure and three failed live chats, I still don't know if the price has been adjusted. Will check my account.

UPDATE: Account has been credited so my purchase now reflects the discounts I requested. It was unfortunate that I had to spend so much time resolving the issue. Updated to two stars.

Talbots seems to have farmed out their customer service. I called and had to contend with a very loud call center, sounded huge, with a heavily accented man who was of no help whatsoever. Could barely hear him amongst all the background noise. I ordered what was described as a coat, only to find out after placing the online order that it is actually only a coatigan, completely unlined. I only found this out from the review from another customer, Talbots is selling this at a vey high price, calling it a coat but it isn't! I want to cancel the order but buddy from "customer service" won't do a thing! I am from Canada, so I cannot return it upon delivery as I will be out return shipping plus the huge fee for duties, what a scam company this has turned into!

The absolute worst customer service. They do not answer the phone and if you are prompted to have them call you back they dont. The chat feature online does not work. If you are able to reach someone it is a male whom is impossible to understand. The connection is bad and often times you are disconnected and have to call back and wait again. I really don’t know why I shop with Talbots it is not worth it for the very poor communication and service.

I ordered a sweater that was on sale online. I ordered medium, but the sweater I received was too small when I tried it on. There was no label of any kind on the sweater. No size, no make, no washing instruction. There is also no invoice or return instructions. It makes me wonder if the website is a scam! Will never use it again.

Nightmare dealing with account after I paid in full but used the wrong account number. Discovered the error when next statement come out but was unable to communicate with first couple of people I talked with from Comenity Bank (who apparently handles receivable). Even Talbots store employees could not help. Finally paid in full with a debit card a few days later, (over $50. in bank fees), with a guarantee that funds sent to wrong account would be refunded. STILL NO REFUND. Oh and they reported me to the credit bureau. Never had a bad credit reported before.

I would leave a 0 if I could. I ordered 3 items. The material was cheap and they did not fit like the size I usually take. When I looked up the return policy, I would have to pay $ 30/item to "restock" on top of the postage to Asia! I will NEVER order from this website again!!!

Between the initial call to Talbots Customer Service and accepting the option to receive a call back the wait time has been as of writing the complaint has 55mins. This includes being cut off twice while trying to write my complaint on your online chat

I bought a pair of pants on Friday for a funeral on Saturday. The pants became very baggy and out of shape as the day progressed.i felt sloppy and frumpy. I washed the pants as directed on the item and they came out very wrinkled.
I went back to Talbots on Monday explaining what happened. It seemed the pants were poor quality for $ 138.
They said they could do nothing. I called customer service and they said the same. There was no way for me to realize the poor quality until I wore them and laundered them. They would not even give a store credit. Very disappointed and will not be purchasing anything from them in future.

As a loyal customer of 30 years to Talbots, I am familiar with scheduling an appointment to have personalized service for my shopping visit. How fortunate I was to have Deborah assist me on this visit! With just a couple of sentences exchanged, she immediately started suggesting some items for me to try and she had assessed my style precisely!

Soon I was in the dressing room with clothes that had been laid out as if they were ready for a picture. I excitedly started trying them on and as soon as I got the first outfit on, Deborah was there asking me how I was doing. I opened the door to show her the first of several amazing outfits and said, “THIS is why I shop exclusively at Talbots!”

Why is Talbots my first choice? While some of the clothes in your store may change up a bit to reflect current trends for the season, I can always count on a timeless, classic style that never goes out of fashion. Add to that, Talbot’s clothes always fit “just right,” and with proper care and attention, your quality clothing stands up to the test of time. I can tell you I am still wearing Talbot clothes that I bought 20 years ago!

But I’d also like to expand on another reason Talbots is my first choice… the quality of service provided by the store associates that I have come to trust completely and value immensely.

Deborah is a perfect example of how your personal customer service works. She guided me to the most beautiful combinations of clothes, maybe exchanging one color out for another, helping me to style my belt just right, or bringing me additional combination to try. We had a great exchange of thoughts over which ones would best suit my wardrobe’s needs at this time, and I had complete confidence in her fashion advice. In a brief shopping trip of less than an hour, I walked away with three fabulous outfits, three extra tops and a big smile on my face!

This is why I am so happy to give rave reviews to Talbots and sing praises for professional associates like Deborah. I truly appreciate the relationship I have had with your store, meeting both my professional and personal wardrobe needs, for 30 years. Kudos to you all!

I received nonconforming merchandise and returned it. Two weeks after Talbots acknowledged receipt they did not credit my credit card so I called. Still holding after 44 minutes.

For an event I tried various dress sizes assuming I could return items with a $ reimbursement. Nothing appeared on my credit card. I continued to make purchases for another event. I called customer service and then learned I only had a credit that I did not even know about. I hope to get ALL of my money back for my returns and will never shop at Talbots again.