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Compte officiel du réseau de transport en commun TaM – Montpellier3M. Actualités, Infos trafic, perturbations tramways & bus #TaMVoyages - Lun à Ven - 9h à 18h
Rue Jules Ferry 6, 34000, Montpellier, France
1.5
230 reviews
No history of asking for reviews
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The rate is very low, but there are many old bikes with brakes that don't work. The gears, the lights, the bike lock—a lot of things don't work.
My rented bicycle was stolen because the bicycle lock didn't work; unfortunately, I had to pay the €150 deposit, even though I corresponded extensively with THM.
While one must recognise the usefulness of the public transit network, when it comes to dealing with customers, it is a very different story. BEWARE!
If you should, for any reason, overpay for your transit - as has happened to me - you will soon find yourslef in a maze of ever increasing requirements by the company in order to find an excuse why not to refund your overpayment.
As has happened to me, instead of buying fare for three weeks, I purchased one week - 3x! Easy enough, right? You visit the office, return the unneeded tickets and obtain a replacement? Wrong. That is where it all only starts! First excuse - no, we cannot issue you a replacement tickets and dispose of these. "But we can issue you a refund." Do not rejoice yet! "But we cannot refund you right away, in cash or otherwise" . Sorry? "We will have to issue the refund to your bank account." OoooK...? Sounds easy enough, right? Just provide the banking information and ... I ran out of space....... Any excuse was good enough not to pay.
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