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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, most reviewers were let down by their experience overall. Customers frequently encountered issues with products, often receiving damaged or incorrect items and expressing dissatisfaction with overall quality. Customer service was widely criticized for being unhelpful, difficult to reach, and unresponsive, often involving long wait times and generic responses. Many also faced significant problems with refunds and unreliable delivery services, experiencing considerable delays, lost items, or incorrect addresses. However, some people mentioned that their orders were accepted and fulfilled quickly, with a few even having positive experiences with same-day delivery.

What people talk about most

Product

Customers consistently note negative experiences with product quality and availability, despite appreciating... See more

Customer service

Clients share negative opinions on customer service, with many reviewers reporting incompetent and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as orders arriving in... See more

Refund

Reviewers mention negative feedback about refund experiences, with many reporting significant delays and... See more

Delivery service

People report negative experiences with delivery service, citing issues such as orders arriving in separate... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Not even worth 1 star, purchased online to pick up in store, received a confirmation, funds were taken but within 20seconds i notice the order was cancelled. Have spent over a week just trying to ge... See more

Rated 1 out of 5 stars

Been doing same day delivery orders for years regularly. Had a shopper today who completely ignored / skipped all my requests, did not even respond to my texts and I needed something time sensitive.... See more

Rated 1 out of 5 stars

I placed an order for a child's toy on 1 Dec 2025. Target advised it had been packed and picked up. Days later tracking shows nothing is happening. Their courier advises that the article was not in... See more

Rated 1 out of 5 stars

Since joining Kmart target has gone down hill fast. From quality to customer service to product availability and everything in between. Absolute disgrace. And for the prices of some stuff there I’m b... See more


1.4

Bad

TrustScore 1.5 out of 5

249 reviews

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1.4

All reviews

(249)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

I'm impressed

I'm impressed. TARGET is definitely on the upswing. They have very good customer service, they have a nice selection of groceries, and clothes and misc items, and the bathrooms are nice and clean. Very pleasant shopping experience.Nice people. I'm referring to the Greece, NY store.

August 15, 2024
Unprompted review
Rated 1 out of 5 stars

Target used to be a great place to shop…

Target used to be a great place to shop for items slightly more expensive but better quality than Kmart. Now it’s a knock off kmart. Devastated used to love browsing through the sheet sets and kitchen wares. Now it’s not worth it.

July 12, 2024
Unprompted review
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Rated 2 out of 5 stars

I received my package from target aPoor packaginnd…

I received my package from target and there was no packaging material used. As a result the box had creases over it. Normally this wouldnt bother me but i got a 25th anniversary edition and wanted to have a nice box also. Dont buy online if you care about how your parcels are treated

March 26, 2024
Unprompted review
Rated 4 out of 5 stars

Delivery timeframes are hit and miss

A customer of many years I have always valued the quality of clothing from Target. Only frustration has been delayed delivery times with some items taking up to 3 weeks to arrive. Much prefer Target over Big W and K Mart, only advice to Target is to please review your delivery processes.

October 21, 2023
Unprompted review
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Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I purchased a product and never received it and no matter how many times I contacted them nothing was done to rectify the issue. Worst service I have ever come across.

April 3, 2024
Unprompted review
Rated 1 out of 5 stars

I bought clothes for my daughter about…

I bought clothes for my daughter about 2 years ago from target she wore them before washing, she got rash all over her body and the same thing happened with my other daughter just yesterday I bought her clothes from target she wore them straight away and she got really bad rash all over her body they very itchy and so uncomfortable , I had to use cream with steroid to get rid of them. Target shouldn’t use all these chemicals on the children clothes or at least worn people to wash before use.

March 22, 2024
Unprompted review
Rated 1 out of 5 stars

Dropping this Zero, they deserve a zero

I placed an order on January 18th. Went to s local store to pick up on Jan. 22nd. I was told first that the order was cancelled. After inquiring who and why was it cancelled, and why didn’t I get notified, there were no answers. Then the story changed to it was returned. Why? It was here too long. Still didn’t make any sense. Also no communication in the interim about how long the item would be there. Additionally, this all happened during the winter storm. Needless to say, but I’m dropping this zero (Target) and sticking with my hero (Walmart).

January 22, 2024
Unprompted review
Rated 1 out of 5 stars

Stop destroying Target stores

I don’t want to see another cheap nasty Kmart product replacing the really good items in Target. Target management you need to understand that Target is Target and Kmart is Kmart!!! You don’t mix the two otherwise what’s the point of Target and Kmart stores. Is this the writing on the wall that all Target stores will become Kmarts. We have too many Kmart stores and not enough of the superior Target stores since all the target closures. It’s extremely disappointing.

January 17, 2024
Unprompted review
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Rated 3 out of 5 stars

Stop using "Couriers Please" for delivery

Please please stop using couriers Please!!! They are useless! They offered me the option of picking up parcel from a business as I have a dog and need to be home. Was told would take an extra two days, never turned up. When I rang they said the box needs a new label with new address and not sure if or when it can be done and will submit a new request. Absolutely ridiculous. I won't ever buy online from target again if they continue to use Couriers please.

January 8, 2024
Unprompted review
Rated 1 out of 5 stars

Appalling online customer service, but excellent in-store service

I ordered a Nintendo switch for my daughter for Christmas on 27 November. It is now 21 December and it has still not arrived. Upon inquiry today it has been escalated to the couriers for investigation, and that is the extent of assistance I received. I am now left in the position of it being four days to Christmas, and I have no gift. I asked if another one could be sent instead or if I could pick it up from my local store, but the only reply was that I have to wait for the outcome of the investigation which may or may not be before Christmas.

Update: while the online assistance was terrible, my local store - target innaloo - was fabulous. With 2 days left to Christmas and still no response, I went online and could see that there was a switch available at my local store. I suggested via the online chat that maybe I could collect one of those instead (not sure why they didn’t suggest this themselves?). They replied that they would have to contact the store. I then received an email later that same day to say that the store had put one aside for me. I collected it that day, and the manager had packed it up so the contents weren’t visible, just in case the recipient was with me when I collected it. Very considerate and thoughtful.

December 21, 2023
Unprompted review
Rated 1 out of 5 stars

Target Toowoomba at Grand Central

Target Toowoomba at Grand Central - your change rooms are disgraceful. Every single one needs vacuuming. There’s no excuse, morning or afternoon when ai have been there, I can’t put anything down, or heaven forbid if I drop an item of clothing. Never have I seen such dirty rooms. Get a cleaner!

December 14, 2023
Unprompted review
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Rated 1 out of 5 stars

Appalling Online Service - NEVER AGAIN!

I live in Sydney, and I'm still waiting for my items, which apparently have been at the Couriers Please Sydney depot (from interstate) for more than a week now.
Target's partner - Couriers Please, is a complete displeasure! The delivery date was changed twice - WHY? After being able to finally talk to a human (?) about this, I was told that it would be delivered on 12/12 - NOT happy!
Here's (anxiously) hoping for 3rd time lucky, as I'm going away on the 15th, and these are Christmas presents.
Target needs to seriously address this chronic issue regarding its appalling delivery service. Do you even take heed of the reviews? Fix your mess please!

December 8, 2023
Unprompted review
Rated 1 out of 5 stars

I just want my money back!!!

Why won’t they just give me a refund!
Placed an order four weeks ago I still have not received my items. They were gifts for birthdays which have passed now. For the past two weeks Target keeps telling me “investigation is still ongoing”. I won’t be ordering online from Target again.

November 11, 2023
Unprompted review

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