It's a little frustrating to navigate when you want to go back to a specific page (FreeTaxUSA does this better), but otherwise this is a great tax software. It's the only one that properly handles reg... See more
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Review summary
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I am using TaxAct for several years and that makes it easier year after year but I like to see a flow chart of what we have done at any time during preparation, iit be if possible atall? It be nice... See more
Company replied
The smartfile feature was okay, but damn it really sucked at automatically reading my screen and was damn near worthless since i had to double upload files. Even then I was unable to upload files to... See more
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Easy to use if you don't have complicated financials. Waited until the last minute to finish up and file and in the evening the site kept logging me out. Otherwise no issues.
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Company details
Written by the company
We are tax filers, too. From the pain of gathering tax documents to the relief of hitting submit, we understand what it’s like to file taxes. That’s why we’ve made it our mission to simplify tax filing for everyone. Because taxes shouldn’t be so complicated. TaxAct provides online tax filing solutions for individuals, families, and businesses of all sizes. Whether you’re filing a simple federal return, itemizing deductions, reporting investments, or managing self-employment income, our step-by-step guidance helps you file with confidence and accuracy. We also offer comprehensive business tax filing options, including partnerships, S corporations, C corporations, and sole proprietorships. You can file your federal and state business returns online, making it easier to stay compliant no matter where you operate. From small side hustles to established companies, we’re built to support entrepreneurs at every stage.
Contact info
United States
- www.taxact.com
4.0
Great
8K reviews
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Simple and helpful
April 17, 2026
Unprompted review
Reply from TaxAct
Thank you, Ryan! We're so glad TaxAct kept things simple and helpful for you this tax season. That's exactly what we aim for! 😊
Not extremely complicated like other…
Not extremely complicated like other Tax apps
April 17, 2026
Unprompted review
Reply from TaxAct
Thank you, Nohely! We're so glad TaxAct feels straightforward and easy to navigate compared to other options out there. That's exactly what we aim for, making tax filing less stressful and more accessible for everyone. 😊
I submitted this in March 3rd but…
I submitted this in March 3rd but apparently not. Now im late. redundant confirmation screens? Not sure how it didnt send when it asked me to confirm several times
April 17, 2026
Unprompted review
Reply from TaxAct
Hi Joseph, we're sorry to hear your return didn't go through as expected. That's a stressful situation, especially when you went through the confirmation steps and believed everything was submitted. We appreciate you taking the time to share this, as input like yours helps inform how we think about improving the product going forward.
Easy to follow step by step…
Easy to follow step by step instructions for abnormal tax return for Self-Employed taxpayer. I feel confident that my taxes were prepared and filed correctly. This is the 3rd year I have used TaxAct. Thanks!
April 17, 2026
Unprompted review
Reply from TaxAct
That confidence you feel after filing is exactly what we aim for, Darryl! We're so glad TaxAct made navigating self-employment taxes feel manageable and clear. Thank you for trusting us three years in a row — we look forward to being here for year four! 🎉
Well they removed my 2 star review so…
Well they removed my 2 star review so now they get 1 star. AVOID! Bait and switch tactics. Started out free and then when I got to the end of filing held me over a barrel to pay a $55 plus tax fee.
I'm furious that my review got removed.
April 15, 2026
Unprompted review
Reply from TaxAct
We hear you, Andrew, and we're sorry the experience left you feeling this way. TaxAct does offer a free filing option, though certain tax situations or forms may require a paid plan, and we understand that discovering a cost at the end of the process can feel unexpected and frustrating. We also want to be clear that we have no ability to remove Trustpilot reviews, as that is outside our control. We appreciate you sharing your feedback, as it genuinely helps us look at how we communicate pricing and plan requirements more clearly throughout the filing process.
Scam
Sections buried. Can't locate info to change after accidentally entering incorrect information. Was marketed as free filing, cost me $55. Not free. Scam.
April 17, 2026
Unprompted review
Reply from TaxAct
We hear you, and we understand how frustrating it can be when the filing experience doesn't match your expectations, especially around cost. TaxAct does offer free filing for qualifying returns, though certain tax situations do require a paid plan, and we know that distinction can feel unclear in the moment. The feedback about navigation and finding previously entered information is genuinely appreciated and helps us improve the experience.
This was my first time using TaxAct
This was my first time using TaxAct, and they got me more for my refund than another popular tax program I usually use. I will definitely be using them next year! It was easy to use and helpful along the way. I just wish maybe there was a little more explanation and plain language used. Otherwise, I was very happy.
April 17, 2026
Unprompted review
Reply from TaxAct
Welcome to the TaxAct family, Jacqueline! 🎉 It's fantastic to hear we were able to get you a bigger refund and that the experience felt easy and supportive throughout. We really appreciate your feedback about clearer, more plain-language explanations — that's exactly the kind of input that helps us improve, and we'll make sure it gets passed along. We can't wait to help you again next tax season!
I asked for help call, didn't get help, got charged anyway and would like a refund of that amount.
I asked for help call. You did call me, but by the time you had called you had timed out my page. It took so long to page back to the spot where I had the problem that your system hung up on me before I could ask for the help I needed. You charged me for that call.
1. It would be better if you had a menu to get directly to the page needed, and didn't have to go through every blessed page to get there. This would have been helpful throughout filling in the numbers as I realized number wanted on new page would have to be subtracted from numbers entered many pages back. It would also have prevented the time out on my help call.
2. You took automatic feedback on the call, in which i told you that i did not actually get any help because of your system. You charged me anyway, and nobody reached out to offer a refund.
3. You directed me to go to the IRS look up how to fill out a form for capital loss. that is why I called you. I never figured it out, so I skipped it. GEE! I hope it wasn't important! I feel that if you say you are a tax prep service, you should have walked me through that form too, and I should not have had to call you at all.
4. I don't expect anyone to actually READ this... Nevertheless... If you do not credit me for that call, I will never - ever - use your service again, and will advise everyone I know not to use it either because you are thieves.
April 15, 2026
Unprompted review
Reply from TaxAct
Gina, thank you for taking the time to share this in detail. We're sorry the callback experience didn't go as it should have, and we completely understand the frustration of being charged for a call where you weren't able to get the help you needed. Your feedback about navigation and the timeout issue is genuinely valuable, and we want to make sure your concern about the charge is reviewed properly. Please reach out to our team at feedbackresponse@taxact.com so we can look into this further.
Very helpful and easy to use software
Very helpful and easy to use software. Best program available.
April 17, 2026
Unprompted review
Reply from TaxAct
Thank you for the kind words! We're so glad TaxAct made the process easy and stress-free for you. We'll keep working hard to stay the best choice come tax time! 😊
you stopped using last years…
you stopped using last years information in my taxes to try and sell me your AI upgrade
I can go anywhere if there is no benefit to staying
April 17, 2026
Unprompted review
Reply from TaxAct
Hi Jim, we understand how frustrating it can feel when the experience doesn't match what you've come to expect from previous years. The way features and data carry over can sometimes change, and we recognize that's not always a welcome surprise. We appreciate you sharing this feedback honestly, as it helps us understand what matters most to our customers. We hope you'll give us another chance to earn your trust.
TaxAct is easy to follow.
April 16, 2026
Unprompted review
Reply from TaxAct
Thank you for the kind words! We're so glad TaxAct made the process feel straightforward and stress-free. Happy filing! 😊
easy to use & questions answered quickly
April 16, 2026
Unprompted review
Reply from TaxAct
Thank you, Debbie! We're so glad the experience felt smooth and that you got the answers you needed quickly. That's exactly what we aim for! 😊
Overpriced and Lacking Basic Features
The pricing ended up being much higher than expected for what felt like a pretty basic filing, which was already disappointing. What made things worse was that I couldn’t even file for an extension through the platform when I needed to. That’s a pretty fundamental feature, and not having it available (or at least not clearly accessible) caused unnecessary stress during an already stressful process.
Overall, I don’t feel like the service delivered enough value for the cost, and the lack of flexibility with something as simple as an extension means I’ll be looking elsewhere next year.
April 16, 2026
Unprompted review
Reply from TaxAct
Hi Jeff, we appreciate you sharing this feedback. We understand how frustrating it can be when pricing feels higher than expected and when a feature you need isn't easy to find during an already stressful time. Filing extensions are supported within TaxAct, so we're sorry to hear the process wasn't clear or accessible when you needed it. Your feedback about both the pricing experience and feature visibility is genuinely valuable and helps us improve. We hope you'll give us another chance in the future, but we understand your decision either way.
Held over a barrel
I'm really frustrated that I had to pay $60 to upgrade. I don't feel like it was explained well enough why I had to upgrade and it feels like I was scammed.
April 16, 2026
Unprompted review
Reply from TaxAct
Hi Phillip, we understand how frustrating it can feel when an upgrade is required and the reasoning isn't clear upfront. We know pricing and feature access can sometimes feel unexpected, and we appreciate you sharing that feedback. The way we communicate what's included at each tier is something we take seriously, and this kind of input genuinely helps us improve. Thanks for taking the time to let us know about your experience.
VERY EASY TO USE AND EASY TO FIND WHERE…
VERY EASY TO USE AND EASY TO FIND WHERE EVRYTHING HAS TO BE ENTERED PLUS IT IS FREE
April 16, 2026
Unprompted review
Reply from TaxAct
That's what we love to hear, Joel! Easy to use and free — a winning combination. Thanks for taking the time to share your experience, and we're glad TaxAct made the process smooth for you! 🎉
Reply from TaxAct
Thank you, Prashant! We're so glad the experience felt smooth and intuitive for you. 😊 Hearing that the prompts hit the mark means a lot to us — that's exactly what we aim for!
Love it and helpful for simple taxes…
Love it and helpful for simple taxes and family
April 16, 2026
Unprompted review
Reply from TaxAct
Thank you for the kind words! We're so glad TaxAct has been a helpful and easy experience for you and your family. That's exactly what we aim for! 😊
I called to get help fixing some itens…
I called to get help fixing some itens that I was having. The agent couldn't help me. She stated that she was emailing her supervisor. She thrn stared that her supervisor was not ressponing. She told me that she only had a limited time (15 minutes.) I ask her if I was going to be charged the $35 for my call, because she was unable to help me fix the problem The agaent said, "YES".
The agent, stated to ne that she hzd no ides why the trouble was occurring or even how to fix the problem.
I spent more than three hours trying to fix the problem mysellf.
The said that her time wss up and hung up in me. We spend a lot of money of your service.
We are paying for your company to help all of your customers.
This is unacceptsble.
I had to all over from the beginning.
I hsve been using yout servive for many years.
April 16, 2026
Unprompted review
Reply from TaxAct
Linda, thank you for sharing this and for being a loyal TaxAct customer over the years. The experience you described, including the call ending abruptly and the issue going unresolved, is genuinely frustrating, and we understand why you feel that way. You deserved better support than what you received. Our team would like to look into this further, including the charge and the interaction itself. Please reach out to us at feedbackresponse@taxact.com so we can review what happened.
It was simple to follow the steps.
It was simple to follow the steps.
Each of the steps were explained in an easy to understand format.
April 16, 2026
Unprompted review
Reply from TaxAct
That's exactly what we aim for, Michael! We're glad the process felt clear and easy to follow every step of the way. Thanks for taking the time to share your experience! 😊
Website loop caused my tax return to be late!!
I thought my taxes were done because I paid the fee, verified my depositing account and made it through all of the pages. When I got to the the page that said close return I pressed and it jumped back to the my social security page and 2027 tax page. It stayed on that loop. I went to check my return status and I had to navigate the website just to get to the e-file part and now my tax return has been submitted late.
April 16, 2026
Unprompted review
Reply from TaxAct
Thank you for sharing this, Amor. We're sorry to hear about the confusion during the filing process and that you felt your return was submitted later than expected. Navigating back through pages unexpectedly can definitely be disorienting, and we understand how stressful that must have been. If you experience any issues next year, please contact our Support team so we can walk through them with you in real time. We appreciate you taking the time to leave us this feedback.
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