Taylor Wimpey Reviews 

11,559
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 850 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff for guiding them smoothly through the entire property purchasing process. People note that communication is exceptionally clear, making early viewings, appointments, and reservation stages completely stress-free and enjoyable. Reviewers consistently observe how approachable and supportive employees are when answering questions about new homes. However, some reviewers noted frustrations with after-sales care, mentioning that getting property defects resolved can feel like a difficult battle. Consumers also stated that customer support responses were sometimes slow, dismissive, or unhelpful once contracts were signed. A few people experienced communication breakdowns and unhelpful coordination with contractors regarding post-purchase maintenance issues.

What people talk about most

Staff

Consumers find staff to be positive, professional, and exceptionally helpful throughout the entire... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both exceptionally helpful staff... See more

Service

Users describe ambiguous interactions with service, reflecting mixed opinions among reviewers. Many customers... See more

User experience

Reviewers highlight positive aspects of user experience, describing the home-buying process as seamless and... See more

Quality

Customers consistently note ambiguous experiences with quality regarding their new properties. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

really helpful staff in Amy and Mya. would have given 5 stars but for the silly rule around not giving me exact dimensions of ONE wall as requested so that I can order furniture to go on that wall.... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with the service I’ve received. Matthew has always gone out of his way to help me with anything I needed. He has been friendly, professional, and incredibly helpful throughout th... See more

Company replied

Rated 5 out of 5 stars

Although our home is still under construction, our experience with Taylor Wimpey has been very positive so far. The sales team has been friendly, helpful, and responsive throughout the buying proces... See more

Company replied

Rated 5 out of 5 stars

Fully supportive every step of the process which at times was overwhelming for me selling and buying in one process solo. Someone was always available to provide information and advice. Special ment... See more

Company replied


Company details

  1. Housing Development
  2. Home Builder

Written by the company

We are one of the UK's largest residential developers. As a responsible developer we are committed to working with local people and communities


Contact info

4.1

Great

TrustScore 4 out of 5

12K reviews

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4.1

All reviews

(11,559)

765 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

We’re currently in the process of buying our new home with Taylor Wimpey, and I can’t praise Gareth and Corrine enough. They have both been absolutely amazing throughout the whole process.

They’ve been friendly, professional and incredibly helpful, always keeping us informed and making everything feel straightforward and stress-free. Nothing has ever been too much trouble, and they’ve been there to answer any questions we’ve had along the way.

A huge thank you to Gareth and Corrine for making such an exciting milestone even more enjoyable. We really appreciate all your help and support and can’t wait to move into our new home! 🏡❤️

Highly recommend Taylor Wimpey and especially Gareth and Corrine. ⭐⭐⭐⭐⭐

Alan & Claire

August 10, 2026
Unprompted review
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Reply from Taylor Wimpey

It's wonderful to hear how positive your experience has been during such an exciting time! We're delighted that our team members made the process straightforward and stress-free for you. Your kind words are truly appreciated.

Ruby

Rated 5 out of 5 stars

We have had a very positive experience…

We have had a very positive experience with Taylor Wimpey so far. The sales team at Amble Court have been friendly, professional, helpful and responsive throughout the process so far. They have answered all our questions patiently and made what is a very important decision for our family feel much easier and more reassuring. We are very pleased with our new home and look forward to moving in. Thank you to the whole team for your excellent support.

July 29, 2026
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Reply from Taylor Wimpey

We're delighted to hear about your very positive experience with us so far! We appreciate you highlighting our team's friendly, professional, and helpful approach, making your important decision much easier. Thank you for your kind words.

Ruby

Rated 5 out of 5 stars

Went to view a new property at…

Went to view a new property at Gillingham Lakes .
We have just purchased a 4 bedroom detached and paid our initial deposit. So far we have found the staff very helpful and efficient

July 29, 2026
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Reply from Taylor Wimpey

We are delighted to hear about your positive experience viewing properties at Gillingham Lakes and purchasing your new home. We appreciate your kind words about our helpful and efficient staff.

Ruby

Rated 5 out of 5 stars

Incredible customer service and…

Incredible customer service and kindness from Emily at Seaham Garden Village. We will definitely recommend Taylor Wimpey at Seaham!

August 6, 2026
Unprompted review
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Reply from Taylor Wimpey

We're delighted to hear about your positive experience and the excellent service you received from our team member at Seaham Garden Village. Thank you for recommending us!

Ruby

Rated 5 out of 5 stars

We have had an excellent experience…

We have had an excellent experience with Taylor Wimpey at Appledown Meadow, Coventry, from start to finish.

Sandeep from the sales team was fantastic throughout the entire process. He was always available to answer our questions, responded quickly to our phone calls and emails, and kept us informed every step of the way. As first-time buyers, buying a home can feel overwhelming, but Sandeep’s professionalism, patience, and friendly approach made the whole experience much less stressful and gave us confidence throughout the journey.

Following completion, Luke was equally helpful in dealing with the few minor issues we had. He responded promptly to our emails and messages, kept us updated, and made sure everything was resolved quickly and efficiently.

We would like to say a huge thank you to the entire Taylor Wimpey team for making our first home-buying experience such a positive one. We have been extremely impressed with the level of communication, customer service, and the quality of our new home. We wouldn’t hesitate to recommend Taylor Wimpey at Appledown Meadow to anyone looking to buy a new-build home.

August 5, 2026
Unprompted review
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Reply from Taylor Wimpey

We are so pleased to hear about your excellent experience with us at Appledown Meadow. It truly makes our day to know that our team was able to make your first home-buying journey a positive and less stressful one. We are especially glad that our sales team provided clear communication and support, and that any minor issues post-completion were resolved efficiently. Your kind words about our customer service and the quality of your new home mean a great deal to us, and we appreciate you recommending us.

Ruby

Rated 5 out of 5 stars

Good

Gilly J was great

August 4, 2026
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Reply from Taylor Wimpey

We are so happy to hear you had such a positive experience with us. We truly appreciate your kind words!

Ruby

Rated 5 out of 5 stars

Very nice staff and allot of…

Very nice staff and allot of information provided

August 4, 2026
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Reply from Taylor Wimpey

We're delighted to hear that our team provided you with excellent service and a wealth of information. Your positive feedback is greatly appreciated!

Ruby

Rated 5 out of 5 stars

Amazing experience so far

Amazing experience so far. Our developer Vanessa has been wonderful and extremely helpful as myself and my partner are first time buyers and are unsure of how this process works but Vanessa and Taylor Wimpey have been wonderful

July 29, 2026
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Reply from Taylor Wimpey

We're so happy to hear that our team has been wonderful and extremely helpful throughout your first home buying experience. It's great to know that we've made the process clear and enjoyable for you.

Ruby

Rated 5 out of 5 stars

The customer service agent Donna was…

The customer service agent Donna was brillant and very informantive . She went out of her way to help us thank you

July 29, 2026
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Reply from Taylor Wimpey

We're absolutely thrilled to hear that our customer service agent was brilliant and informative! It's wonderful to know that they went above and beyond to assist you. Thank you for your kind words.

Ruby

Rated 5 out of 5 stars

Michelle at altofts is a true asset…

Michelle at altofts is a true asset there! She was so helpful from start to finish. she answered all the question I asked and was great helping me choose my colours and upgrades. I can’t wait now to get in my new home.

July 29, 2026
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Reply from Taylor Wimpey

We are so pleased to hear about your positive experience and that our team member was so helpful from start to finish. We are excited for you to move into your new home!

Ruby

Rated 5 out of 5 stars

great stress free

great stress free
great communication

August 4, 2026
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Reply from Taylor Wimpey

We're happy to hear that your experience was stress-free and that our communication was great. We appreciate your positive feedback.

Ruby

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Thanks Emma( Mickleover site) for helping in explaining everything in detail

August 4, 2026
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Reply from Taylor Wimpey

We're so pleased to hear that our team provided excellent customer service and explained everything in detail. Thank you for your kind feedback!

Ruby

Rated 5 out of 5 stars

What a brilliant Customer Service…

What a brilliant Customer Service experience with the Coventry TW (& the Telford team) aiding me in finding a house. Ive had them looking at different builds all over the site & must of drove them mad!! Sandeep and Nathan are a pleasure to do business with 🏡

August 4, 2026
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Reply from Taylor Wimpey

We are delighted to hear about your brilliant customer service experience with our team in Coventry and Telford. We understand that finding the perfect home can be a journey, and we're so pleased that our team could assist you.

Ruby

Rated 5 out of 5 stars

Great communication between us and the…

Great communication between us and the sales executives. Emma, Jenny and Jay at Salden Place East deserve a bonus!! ❤️ They made a smooth process for our reservation! ❤️

August 4, 2026
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Reply from Taylor Wimpey

We're delighted to hear about the great communication you experienced with our sales executives. We appreciate your kind words about the smooth reservation process.

Ruby

Rated 5 out of 5 stars

Pleasant and stress free experience

Our sales executive Sharon was fantastic! Incredibly helpful and has tried to keep the experience of buying our home as stress free as possible. We have spoken to a couple of the building team on site when we viewed our home and they were also really friendly and happy to answer any questions. When we came to our reservation appointment, Sharon was prepared and understood that it was a lot of information to take in

July 31, 2026
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Reply from Taylor Wimpey

We're so pleased to hear that your sales executive was fantastic and made your home-buying experience as stress-free as possible. It's wonderful that our building team was also friendly and helpful.

Ruby

Rated 5 out of 5 stars

Fantastic Service

Nilesh is an excellent Sales Executive who is always professional, proactive, and genuinely cares about his clients. He consistently refers high-quality business to us, and it's clear he takes the time to understand his customers' needs before introducing them. He's great to work with, communicates well throughout the process, and is someone I wouldn't hesitate to recommend. Looking forward to continuing to work together for many years to come.

August 2, 2026
Unprompted review
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Reply from Taylor Wimpey

We are delighted to hear about your positive experience. We appreciate you highlighting the professionalism, proactive approach, and genuine care demonstrated by our Sales Executive. Thank you for your recommendation!

Ruby

Rated 1 out of 5 stars

TOO Costly

Taylor Wimpey, separately warned that the housing market was in a “prolonged downturn”. Your fault. The current market conditions highlight a long‑standing issue: housebuilders have been charging far too much for new homes and flats. Many developments offer poor value for money, and service charges for flats are often unreasonable and poorly explained. Consumers deserve fair pricing, clear information, and homes that justify the cost

July 13, 2026
Unprompted review
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Reply from Taylor Wimpey

Your feedback is really important to us and that you have not provided your contact details following our request via Trustpilot.

Please do get in contact with your regional office if this is a continued concern or please call us on 01494 509 090 Lines are open Monday - Friday, 8am to 6pm and Saturday, 9am to 12pm

Ruby

Rated 5 out of 5 stars

What a great experience with Taylor…

What a great experience with Taylor Wimpey.

Sale executives were amazing at Coatham Gardens. Thoroughly explained the process of buying a new built and well guided through. Very welcoming/very well organised/very informative and very helpful. Communication was first class.
Thank you so much to Jackie & Lesley. 5 stars!!!

July 22, 2026
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Reply from Taylor Wimpey

We are so pleased to hear about your excellent experience with us. It's wonderful that our team at Coatham Gardens provided such clear guidance and made the process of buying your new home so smooth and well-organised. Thank you for your kind words!

Ruby

Rated 1 out of 5 stars

Disapointing After Sales

Unfortunately, our experience with Taylor Wimpey's after-sales service has been disappointing.
Since moving into our home, we've raised a number of concerns and have often felt that responses have been dismissive rather than genuinely focused on understanding the issue being raised.
We understand that not every issue falls within a developer's responsibility, and we have never expected Taylor Wimpey to resolve matters outside their control. However, we did expect clearer communication, empathy and better support when looking for advice.
The home itself is good, but the level of after-sales care has left us disappointed and is not an experience we would currently recommend to friends or family.

July 29, 2026
Unprompted review
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Reply from Taylor Wimpey

We're sorry that this has been your experience with us. We have passed your feedback to the regional team for their awareness

Ruby

Rated 5 out of 5 stars

Zoe made the difference

Hello team ,
We are enjoying a wonderful journey with you all. Much thanks to Zoe for bringing life into the process.

January 13, 2026
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Reply from Taylor Wimpey

We are so happy to hear you are enjoying your journey with us and appreciate your kind words about our team member!

Ruby

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