TC Harrison Group Reviews 

13,038
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,327 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for their exceptional helpfulness, patience, and clear explanations throughout every step of the vehicle purchase journey. Consumers frequently emphasize the remarkably smooth, stress-free service and deeply appreciate that sales representatives never create any pressure to make rushed decisions. Some people were dissatisfied with financial details or felt that certain staff members were unhelpful, unenthusiastic, and indifferent during their visit. A few other consumers also noted frustrating discrepancies regarding paperwork, unexpected pricing adjustments, or a lack of engagement from the team.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are incredibly friendly,... See more

Service

Reviewers highlight positive aspects of service, noting that staff are friendly, professional, and provide... See more

Product

Consumers find product to be positive, highlighting that the cars are well-prepared, clean, and faultless... See more

Customer service

Users describe positive interactions with customer service, highlighting professionalism, helpfulness, and... See more

User experience

Customers had positive experiences with user experience, highlighting friendly and knowledgeable staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy trouble free transaction. Tom was very helpful and took the time to explain the controls and helped set up the technology needed to understand and drive our new car. Part exchange straightforward... See more

Company replied

Rated 5 out of 5 stars

We visited the dealership with a view of comparing colours. We didn’t expect them to have a car in stock with our colour of choice and the preferred model with desired specification. We spoke with... See more

Company replied

Rated 5 out of 5 stars

Just purchased my new car from TC Harrison Huntingdon, we recieved very good service no high pressure. Dan and Brian was very helpful and was very transparent with all the information regarding th... See more

Company replied

Rated 5 out of 5 stars

Me and my fiancé visited and met the lovely Mya who showed us around. We honestly couldn’t have asked for a better experience when buying our new cars, and a huge part of that is down to Mya. My... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Inspection Station
  5. Motor Vehicle Dealer
  6. Used Car Dealer

Written by the company

TC Harrison Group was founded in 1931 by Thomas 'Cuth' Harrison and has since grown into one of the country's largest family owned dealer groups. With family values and excellent customer service at the heart of our business, we aim to delivery an exceptional experience for each and every visitor. Every year we assist thousands of Ford, Omoda, Jaecoo and KGM owners and new customers in finding, purchasing and maintaining their preferred vehicle. Visit us to choose a brand new or approved used Ford car or commercial vehicle. We can also offer you tailored finance and servicing deals with any model. Throughout your ownership of a TC Harrison supplied vehicle, you'll be supported by our accident repair, maintenance and MOT services, with genuine Ford parts and accessories available to fit your model perfectly. As well as our main Ford dealership at Pride Park in Derby, we have showrooms, parts centres and servicing centres in five other locations. You can contact us in Huntingdon, Spalding, Burton, as well as our multi-franchise site at Peterborough housing Ford, Ford Transit Centre, Omoda and Jaecoo all on one site. You can also visit us at our newly refurbished KGM dealership located in Spalding. TC Harrison is celebrating 95 years in the motoring industry in 2026, and we're continuing to go from strength to strength. Our comprehensive knowledge of vehicle sales, parts and servicing is combined with the warm and friendly service provided by each member of our team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(13,038)

1,233 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good helpful service

The whole process of changing my car was made very easy by Phil. He was helpful and offered me a range of options to buy the car .
Thank you your help

September 2, 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your kind review. We're glad Phil made the process of changing your car easy and helped you find the right option. Thank you for choosing TC Harrison, and we hope you enjoy your new car! 🚗

Rated 5 out of 5 stars

Excellent service.

August 23, 2026
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Reply from TC Harrison Group

Thank you for your feedback! We're glad you received excellent service. Thank you for choosing TC Harrison, and we look forward to seeing you again in the future.

Rated 5 out of 5 stars

Tom was so helpful and uderstanding

Tom was so helpful and uderstanding . Such a lovely non pushy sales person

August 28, 2026
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Reply from TC Harrison Group

Thank you for your kind review. We're glad Tom was so helpful and provided a friendly experience. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Me and my fiancé visited and met the…

Me and my fiancé visited and met the lovely Mya who showed us around. We honestly couldn’t have asked for a better experience when buying our new cars, and a huge part of that is down to Mya.

My fiancé and I were both looking to purchase new cars, and Mya went above and beyond to help us through the whole process. She was incredibly friendly, approachable and knowledgeable, and never once made us feel pressured or rushed into making a decision.

Herself and Dan also stayed after hours to help us get our cars sorted for collection. Great experience and 5* customer service and professionalism at this branch.

September 5, 2026
Unprompted review
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Reply from TC Harrison Group

Thank you for your lovely review. We're glad Mya and Dan went above and beyond to make your car-buying experience so smooth and enjoyable. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Martyn was very professional and kept…

Martyn was very professional and kept us informed how things were progressing right up until we received our new car. Excellent service all the way.

August 31, 2026
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Reply from TC Harrison Group

Thank you for your kind review. We're glad Martyn kept you informed throughout the process and provided excellent service from start to finish. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Know their cars

Knowledgeable sales person with strong interest in the car being sold.

August 23, 2026
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Reply from TC Harrison Group

Thank you for your kind review. We're glad our knowledgeable team helped you find the right car and provided a great experience. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

The staff were so helpful and patient

The staff were so helpful and patient. It made the experience of buying a car so much more pleasurable and less stressful

August 30, 2026
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Reply from TC Harrison Group

Thank you for your kind review. We're glad our team made your car-buying experience enjoyable, stress-free, and provided such helpful and patient service. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Oliver your salesman was brilliant and…

Oliver your salesman was brilliant and explained everything about my new car and keeps touch to see how i am going with it.
Jo was also great.

August 4, 2026
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Reply from TC Harrison Group

Thank you for your kind review. We're glad Oliver took the time to explain everything about your new car and continued to support you afterwards. It's great to hear Jo was also so helpful. Thank you for choosing TC Harrison!

Rated 3 out of 5 stars

Fair deal but lousy service

Fair deal
No instructions or handover with car purchased
Not made aware of disabled registration status prior to collection
Sales lady less than helpful and unenthusiastic
Insistent on signing finance related docs despite cash purchase
Expected better from tch as a former client

August 29, 2026
Rated 5 out of 5 stars

Excellent follow up to a casual enquiry…

Excellent follow up to a casual enquiry as to car availability. Fitted all my requirements and deal done within about a week or 10days.

August 29, 2026
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Reply from TC Harrison Group

Thank you for your kind review. We're glad we could help find the right car for your requirements and make the process quick and straightforward. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Wonderful staff

Reece has a relaxed approachable manner which made the whole experience stress free and trustworthy.
Our experience in the dealership was one of a good atmosphere with friendly staff all willing to help each other. One of the other sales staff even collected us from the station.
Car was well prepared and has been faultless since collection.
Paperwork process was pain free, from finance to final handover. I also received a follow up call confirming my satisfaction.
My concerns over buying from a distance were not necessary as Reece described the car accurately. Just good service I would not hesitate to recommend.

August 29, 2026
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Reply from TC Harrison Group

Thank you for your wonderful review. We're delighted to hear Reece made the experience stress-free and trustworthy, and that our team provided such friendly and helpful service throughout. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Polite and Professional

Polite, professional and great communication. After visiting several garages with the opposite qualities, the staff here were a pleasure to do business with. Thank you

August 29, 2026
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Reply from TC Harrison Group

Thank you for your kind review. We're delighted to hear you found our team polite and that your experience was such a positive one. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Simon was so helpful and gave great customer service

Simon was so helpful and patient with us. We're not good doing online forms and we asked him if he could help and he talked us through it all.
Simon was very knowledgeable about the motor we were buying. All our questions were answered. He offered to connect our phones and talk us through all the functions. Showed us all the features on the car.
Simon gave us great service and my hubby said he makes a lovely cup of tea.
I would definitely go there in the future and definitely recommend this company to other people based on our experience.

August 24, 2026
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Reply from TC Harrison Group

Thank you for your wonderful review. We're glad Simon provided such helpful and knowledgeable service, making the whole process easy and enjoyable. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

TC Harrison Huntingdon

Just purchased my new car from
TC Harrison Huntingdon, we recieved very good service no high pressure.
Dan and Brian was very helpful and was very transparent with all the information regarding the purchase of my car .
Reception show room emaculate. Its very refreshing to see purchase price on Vehicles in the sales area many customers like to see information on cars they are purchasing. Rosie March Cambs

August 26, 2026
Unprompted review
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your kind review. We're delighted to hear Dan and Brian provided helpful service with no pressure, and that you enjoyed your experience at our Huntingdon showroom. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

great service

We always been look after by Caroline Riley for number cars and kugas we met Phil Lyett by chance on vist to service he was very about the new 2.5 kuga and with test drive did deal had a new one with the help of Paul in sales office top class service to your staff

August 28, 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your kind review. We're glad Phil, Paul, and Caroline provided such great service and helped you find your new Kuga. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Easy trouble free transaction

Easy trouble free transaction. Tom was very helpful and took the time to explain the controls and helped set up the technology needed to understand and drive our new car. Part exchange straightforward and also problem free. Although we don’t intend changing the explorer for many years we would definitely recommend using TC Harrison to anyone looking for a new/used car.

August 21, 2026
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Reply from TC Harrison Group

Thank you for your kind feedback! We're glad Tom was able to make the process simple and help you get set up in your new Explorer. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Friendly hMariaelpful staff especially Maria

Friendly helpful staff especially Maria

August 21, 2026
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Reply from TC Harrison Group

Thank you for your kind feedback! We're glad to hear you found our team friendly and helpful, especially Maria. We really appreciate your support and look forward to seeing you again. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Lovely experience with Malcolm (sorry…

Lovely experience with Malcolm (sorry if I’ve spelt your name wrong)
Very helpful, answered all my questions.

August 28, 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your lovely review! We're glad Malcolm was so helpful and took the time to answer all your questions. We'll be sure to pass on your kind words. Thank you for choosing TC Harrison!

Rated 3 out of 5 stars

An Odd Experience

The staff at TCHarrison were lovely, honestly I couldn't find fault with any one I spoke to during my visits there. No sales pressure, and very accommodating. However the car buying experience itself was a little chaotic and has left me a little bewildered.

The initial purchase was fine, all explained and guided through well enough, but upon collecting the car this is where I saw some issues. The sales person I was with had another customer turn up for them, so he had to deal with that person whilst I was going through my collection procedures (tax, insurance, payments etc), so it all took a lot longer than it should have. I had plenty of time so just shrugged it off.

The sales person had to keep popping into a back office to speak with management to get things signed off and agreed, and later a senior sales person had to come out and run through what id describe as an audit of the process with me? Never had anything like this before, just felt unnecessary, though he was a nice guy too.

Before I was taken to the car the original sales person came out of the office and asked a very strange question, which I'm led to believe he was prompted to by management. The question was where did you get the funds from to pay the deposit? I paid about 60% of the car through a deposit and this question was not on any form that I saw, it was asked verbally and he then disappeared back into the office to relay my answer I assume. I found this quite jarring.

So onto the car handover, the process was fine, shown around it and how things work, and the outside was immaculate. However the inside was far from clean which I stated immediately. It was agreed I'd bring it back for a valet in a week or so. I left with the car and had no issues with it.

When I brought it back for the valet I pointed out what was needed and left it with them for neatly 2 hours. When i got it back it looked clean initially but the windows internally were covered in streaks, I mean quite severely. It was only visible when the sun hit the windows, but I'd expect a better job. I had to redo them when I got home. The rest of the car was done very well.

The final issue was that my unused EV charging cable (mine is tethered at home) which was in the boot, was no longer in the car when I got home. Genuine mistake no doubt, removed to clean the car and they forgot to put it back, it happens I guess, but it just added to the whole odd and somewhat chaotic experience.

August 21, 2026

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