TC Harrison Group Reviews 

Great service when purchasing a new car.

Excellent efficient service, Paul is very friendly and does his best to ensure that everything is clearly explained and you go away happy. Great car, very happy with my 2025 plate Ford Explorer. Thank you Paul and TC Harrison.

The sales person,
Karl was very welcoming, and made you comfortable and at ease. He explained the car thoroughly and took his time doing so.
The whole experience was without pressure and he answered each question that I asked.

I’d been looking for a used EV with a budget of around £25,000–£30,000. After less-than-impressive experiences with Tesla UK and Big Motoring World, I thought I’d finally found a decent car at T C Harrison in Derby.

Being based near Norwich, I explained that I would be travelling a considerable distance to collect the vehicle. I was reassured that they were a “family-run business” where customer service was a top priority. Always a comforting phrase to hear.

Videos of the car were sent over and it appeared to be in good condition. A couple of minor cosmetic issues were identified and I was assured they would be SMART repaired before collection. Satisfied with that, I paid a £200 deposit and booked a hotel in Derby so I could collect the car later that week.

Then, on the morning I was due to travel, I received a message containing a photograph. Apparently, some previously unnoticed damage to the rear bumper had suddenly come to light. Not only was the bumper scuffed, but it was also cracked and beyond the scope of a SMART repair. There was no indication of how this would be rectified, merely notification that the damage existed and that I should be aware of it.

To understand the implications, I contacted Hyundai Norwich, who advised that supplying and fitting a replacement bumper would likely cost between £1,100 and £1,200.

I therefore contacted T C Harrison to discuss how they intended to resolve the issue. The response was refreshingly straightforward: they would not be replacing the bumper, they would not be reducing the price to reflect the damage. They had decided that the car was not right for me. The sale was cancelled and my deposit was refunded.

So, to recap: a £26,000 forecourt vehicle was found to have significant bumper damage just hours before collection. The dealer was unwilling to repair it, unwilling to adjust the price to reflect it, and concluded that the problem was apparently my expectations rather than the condition of the car.

Call me old-fashioned, but when spending £26,000 on a vehicle from a main dealer, I do not expect to be arranging and funding £1,100+ worth of repairs to rectify damage that existed before I even took ownership.

Still, I suppose this is what a good old-fashioned family-run business with exceptional customer service looks like these days.

In fairness, they did save me a lengthy journey, a hotel stay, and the pleasure of discovering what other defects might have been “previously unnoticed” after I had handed over £26,000.

Personally, I suspect that despite my deposit, another prospective buyer emerged who was looking to use dealer finance rather than pay outright. Finance products are, after all, considerably more profitable than cash sales. That is, of course, only speculation on my part.

One further curiosity was that the photograph of the alleged damage did not show the vehicle's registration plate. Given the timing and circumstances, it did leave me wondering whether the image actually related to the car I had agreed to purchase. Again, speculation on my part, but something definitely felt off.

At the time I was extremely disappointed. Looking back, however, I suspect I may have dodged a bullet.

This is the second time I have purchased from TCH. The sales people are pretty helpful and they don't pressure you.

They are very helpful with explaining everything. If you have a problem they do there best to solve it quickly.

Purchased a used car from TCH Derby . Excellent service and advice from start to finish. Shout out to Thomas Sheppard 👍

Polite customer service, not too pushy

I recently purchased a Golf R from TC Harrison Derby and wanted to share what was, overall, an excellent experience.
From the very beginning, Jethro was fantastic. He kept communication open throughout the entire process, was always available when I needed an update, and made sure I knew exactly where things stood at every stage. His professionalism, responsiveness, and customer service were first-class and made the buying journey much less stressful.
Collection day was admittedly more difficult than I would have liked, but this was due to the finance company I had chosen through a broker rather than anything on the dealership's side. Unfortunately, there were delays in the funds being released, which meant I ended up spending the day at the dealership from 8:30am until 5:00pm waiting for the monies to land.
Despite this, the whole team at TC Harrison Derby were brilliant. Everyone made sure I was looked after throughout the day, regularly checking in on me and doing everything they could to help move things along. Their patience and understanding during what could have been a very frustrating experience didn't go unnoticed.
A big thank you to Jethro and the entire team for going above and beyond. I'm absolutely delighted with my Golf R and would have no hesitation in recommending TC Harrison Derby to anyone looking for a new vehicle. A great example of how customer service should be done. 🚗💙

I contacted the Peterborough branch regarding a hybrid Kuga that was waiting for the photos to be uploaded. Sam immediately responded by sending a few quick photos while I waited for the official ones to be available. These were enough to justify the journey from Mansfield for a test drive, I arranged to meet Sam at the Peterborough branch and he went into all the details regarding the car in a calm professional manner. No pushy sales technique and the car was simply amazing. I returned 2 days later to pick up the car and Sam once again went through all the details regarding my options, for example alloy wheel protection. Can’t praise Sam enough for his calm professional approach despite me saying no to every available add on. I’ve purchased a few cars over the years and he’s right up there as the best used car salesman. Absolutely perfect from start to finish and the car so far has exceeded my expectations.

I liked the ease of booking and that someone picked up the phone when I contacted TC Harrison unlike TrustFord, where you can ring and not get to speak to someone a number of times. I also liked the fact that I was called with updates as the vehicle went through different stages of the repair.

Stress free. All well explained. Trustworthy in that upgrades and add ons were presented as available but not pushed. Simply, "you can buy this service that will repair chips and scratches, this is how much it costs for 2 years cover", END. Knowledgable about all the car controls and features, it must take the staff weeks to learn all the features of all the cars. Follow up calls on progress. I will look to TCH first when getting my next car, by default.

David Groves and Scott (Asst Sales Manager) were both very helpful. Nothing was too much trouble.
Very pleased with the car, although I'm still learning how to use some of its features including the media centre.

After a very bad experience at a large car supermarket, I was a bit nervous about buying another car. Thankfully, this garage completely restored my faith in the process.

Ethan at the Stamford site was incredibly helpful throughout, taking the time to answer all my questions and explain everything clearly. He was friendly, knowledgeable, and understanding about my cautiousness due to my previous bad experience.

The whole experience here was straightforward, honest, and stress-free. I drove away feeling confident in my purchase.

I wouldn’t hesitate to recommend this garage, and a big thank you to Ethan for making the whole process so easy and enjoyable!

From the moment I met Matt Le Farge, he listened and “heard” what was important for me to find a suitable car to get back to driving after 5 years following a serious accident resulting in spinal injury. Matt has been very understanding empathic and caring throughout my involvement in buying a Ford car. He explained a number of important things to me in a simplistic way given my physical disabilities which impact on my mental well being. He has not pressurised me at any time and has assured me he will continue to provide support after the sale as I don’t always comprehend even the smallest instructions due to the state of my mental well being.

Malcom was fabulous . As always . Very helpful, puts you at ease and helps you that extra mile.
Thank you again

Well what can we say about Alan and the team? Well above and beyond always covers it, they sit and listen to your requirements and suggest rather than push you into a deal. They are a joy to work with and many will find a pleasurable experience from start to finish. Look forward to doing the next deal with them in a few years time....

The process was efficiently and professionally handled from the start by Matt LeFarge.
Dealing with aged EV newbies was sympathetically done, from test drive to handover. Any issues subsequently were due to failings by Octopus Energy.
Matt kept in touch for several days after handover and gave sound advice and clear instruction as needed. We feel that we could approach Matt again if needed, and appreciated his guidance throughout the process

I arrived at TC Harrisons Stamford branch to pick up my new car through Motorbility only to find that Motorbility site had crashed and the site was down. This exchange had to be done over the phone and it took Darren an hour and a half to get the transaction completed. Darren bent over backwards to sort this out although it was very difficult backwards snd forwards constantly being put on hold it was a nightmare for him. Darren had the patience and calmness to resolve this problem and eventually the deal was done. Well done to Darren what a legend a true proffesional. TC Harrison are lucky to have a person like Darren. Well done to Darren and TC Harrison.

I honestly cannot remember the last time I experienced customer service as exceptional as I received from Alan and Kevin at TC Harrison Omoda Jaecoo Peterborough.

From the moment my husband and I walked through the door, I felt I was dealing with people I could genuinely trust. We initially visited just to have a look, but ended up purchasing a brand-new black Jaecoo 7 Hybrid—and not because we felt pressured in any way. Quite the opposite. The entire sales journey was exciting, informative, and enjoyable.

Alan and Kevin took the time to explain everything in a way that was easy to understand, helping me compare the Jaecoo 7 with other vehicles on the market. The benefits and value this car offers are incredible, and their knowledge and passion for the product really shone through.

I was completely honest with them about my previous experience of owning a Range Rover Velar, which had unfortunately been the most expensive and frustrating car ownership experience of my life, spending nearly two of the last four years in the garage. I told them I never wanted to make that mistake again. The honesty, care, and genuine concern that Alan and Kevin showed throughout the process gave me complete confidence in my decision.

The experience was so positive that I turned to my husband and said, “We don’t need to go anywhere else—this is our new local dealership.”

Collection day was made even more special with a beautiful red bow on the car, and the team went above and beyond to arrange delivery on my birthday, creating a memory I will treasure for years to come.

If you’re considering visiting TC Harrison Omoda Jaecoo Peterborough, my advice is simple: go and see Alan and Kevin. I promise you won’t be disappointed. They have completely restored my faith in buying a car and set a standard of customer service that is second to none.

Thank you for making such a special purchase truly unforgettable.