TC Harrison Group Reviews 

12,919
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,346 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being genuinely interested, helpful, and knowledgeable, providing excellent service without being pushy. Many appreciate the smooth and efficient process from test drive to collection, highlighting the clear explanations and patient approach. People also frequently mention the great communication, including proactive updates and follow-up calls after purchase, ensuring satisfaction and addressing any questions. This attentive and personalized customer service contributes to a very positive user experience, with many reviewers expressing happiness with their vehicle and the overall professional and caring approach of the team.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with their new... See more

Customer service

People report positive experiences with customer service, often highlighting exceptional and first-class... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as relaxed, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An experienced traditional non pushy salesman who felt genuinely interested in helping. Tony Mahan was a pleasure to deal with. Having worked previously in the motor trade myself, he was like a bre... See more

Company replied

Rated 5 out of 5 stars

The process was efficiently and professionally handled from the start by Matt LeFarge. Dealing with aged EV newbies was sympathetically done, from test drive to handover. Any issues subsequently... See more

Company replied

Rated 5 out of 5 stars

Ethan couldn't have been more helpful. He was attentive without being pushy and very patient with us as we navigated our way around our fist purchase of an electric car. His knowledge enabled us to fe... See more

Company replied

Rated 5 out of 5 stars

Good explanation of the car during and after our test drive, and of our options ( re both optional extras and finance options) when we bought one. Also follow up phone calls one week and two weeks aft... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Inspection Station
  5. Motor Vehicle Dealer
  6. Used Car Dealer

Written by the company

TC Harrison Group was founded in 1931 by Thomas 'Cuth' Harrison and has since grown into one of the country's largest family owned dealer groups. With family values and excellent customer service at the heart of our business, we aim to delivery an exceptional experience for each and every visitor. Every year we assist thousands of Ford, Omoda, Jaecoo and KGM owners and new customers in finding, purchasing and maintaining their preferred vehicle. Visit us to choose a brand new or approved used Ford car or commercial vehicle. We can also offer you tailored finance and servicing deals with any model. Throughout your ownership of a TC Harrison supplied vehicle, you'll be supported by our accident repair, maintenance and MOT services, with genuine Ford parts and accessories available to fit your model perfectly. As well as our main Ford dealership at Pride Park in Derby, we have showrooms, parts centres and servicing centres in five other locations. You can contact us in Huntingdon, Spalding, Burton, as well as our multi-franchise site at Peterborough housing Ford, Ford Transit Centre, Omoda and Jaecoo all on one site. You can also visit us at our newly refurbished KGM dealership located in Spalding. TC Harrison is celebrating 95 years in the motoring industry in 2026, and we're continuing to go from strength to strength. Our comprehensive knowledge of vehicle sales, parts and servicing is combined with the warm and friendly service provided by each member of our team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(12,919)

1,234 reviews in the last 12 months

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Rated 4 out of 5 stars

Good service from start to finish…

Good service from start to finish although there was a delay in finish with myself having to return to T C Harrison due to having 2 different number plates on my new car. This was rectified by a member of staff on my return to the garage. Member of staff offered me coffee and helped by me not having to get out my car as disabled.

June 6, 2026
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Reply from TC Harrison Group

Thank you for your feedback! We're glad to hear you received good service and that our team was helpful, especially accommodating your needs. We also appreciate your patience with the issue, and we're pleased it was resolved quickly. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

I bought my first car with TC harrison

I bought my first car with this dealership. The service was professional and friendly. My car is exactly as expected, and also the team are really informative and made me confident in my decision when buying the car. No stone left unturned in terms of information given to me about the car/finance and the warranty etc. I felt looked after as a customer.

April 17, 2026
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Reply from TC Harrison Group

Thank you for your wonderful feedback! We're so glad to hear your first car buying experience was professional, friendly, and informative, and that you felt confident and well looked after throughout. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Great service

Great service from start to finish and a nice surprise that our car was delivered sooner than expected. Fatima was very informative and helpful as were all staff we dealt with at the dealership.

June 7, 2026
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Reply from TC Harrison Group

Thank you for your wonderful feedback! We're so glad to hear you received great service from start to finish and that your car arrived sooner than expected. It's great to hear Fatima and the team were so helpful. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Would highly recommend

Friendly, helpful, took all the hassle out of any paperwork.

June 3, 2026
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Reply from TC Harrison Group

Thank you for your kind feedback! We're so glad to hear you found the process hassle-free and our team friendly and helpful. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Pro experience from front to back from…

Pro experience from front to back from TC Harrison Ford Dealers Burton on Trent
Polite and swift sorting my new Ford Capri in super quick time and synced with my Elec car charge point with Ohme.

June 11, 2026
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Reply from TC Harrison Group

Thank you for your great feedback! We're so glad to hear you had a smooth and professional experience and that everything was sorted so quickly. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Very helpful and friendly staff all…

Very helpful and friendly staff all round from helping disabled person though doors to front desk staff and sales team

June 8, 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 5 out of 5 stars

Mr Walford was very friendly and…

Mr Walford was very friendly and helpful help us all the way through and kept us up to date until we picked the car up and got intouch after to make sure we were happy with it

June 10, 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 5 out of 5 stars

Great experience

Maria was really helpful she worked with us to understand what we wanted and helped us achieve it.

June 8, 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 5 out of 5 stars

An excellent experience

Very professional and efficient, a smooth process from start to finish

June 10, 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 5 out of 5 stars

KGM Musso

Darren Morley - 100% credit to this company, distance sale everything from initial pricing enquiry to communication to finance presentation , vehicle presentation handover and collection completely 100% hassle free with no questions unanswered for this reason alone I would happily drive the 7+ hours to purchase another vehicle .

May 2, 2026
Unprompted review
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 5 out of 5 stars

A good p/exchange deal

A good p/exchange deal, Tom was v helpful with all aspects and not pushy at all -from initial enquiry, test runs and purchase. V pleased with the car.

May 31, 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 5 out of 5 stars

All the staff were very helpful Arian…

All the staff were very helpful Arian Jones went out of his way to help us with our juice of car nice to be seen by someone who cares.

May 31, 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 5 out of 5 stars

Purchase of our new car through TC…

The purchase of our new car through TC Harrison went very well. Our contact there, Maria, was great to deal with. She went through all the necessary paperwork thoroughly and then explained all the gadgets and functions of the car, which was extremely helpful.

May 31, 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison. We'll pass n your comments to Maria.

Rated 5 out of 5 stars

Maria was great to talk with and helped…

Maria was great to talk with and helped explain all the details .

Took myself through the process making it seem very simple.

June 7, 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

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