Good website easy to use. Lovely photos and good product descriptions. T-shirt is beautiful. I already have a number of them and this one is usual great fit, pretty flower print and good quality. I o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was plenty of info online about the dress I bought, so it was not the fault of Ted Baker that it didn't suit me. The model was 5'9" and I am 5'2", so I thought it would reach my knees, but alas... See more
Company replied
Speedy delivery, ordered 2 sizes to try. Easy return but was disappointed had to pay £3 to return the dress that was too small. Having to pay for returns was not made clear prior to ordering , will st... See more
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Although the product itself was ok the box was badly damaged and as it was bought as a gift it was disappointing. Contacted customer service who did say I could return but they couldn’t arrange a rep... See more
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Company details
Written by the company
Ted Baker began its journey in 1987 as a specialist shirt brand in Glasgow, quickly gaining a reputation for quality craftsmanship and attention to detail. Over the years, the brand has expanded into a full lifestyle collection, offering Menswear, Womenswear, Accessories, Footwear, Fragrance, Eyewear, and more. Now under the ownership of United Legwear &; Apparel Co. Ted Baker continues to embody its signature blend of contemporary style and heritage-inspired design. Ted Baker remains dedicated to delivering timeless fashion with a modern twist—directly to customers through its online platform.
Contact info
Gowers Walk, E1 8PY, London, United Kingdom
- customerservice@tedbakerlondon.com
- www.tedbaker.com
3.5
Average
95K reviews
Replied to 53% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
The earring was very very small there…
The earring was very very small there were for a baby no way would have fit a adults ears I never broke the seal butI was refused to return then
a waste of £35 which I can’t afford don’t buy these sleeper type earring
February 24, 2026
Unprompted review
Reply from Ted Baker
Hello Lynn,
We are very sorry to hear of the disappointment you have experienced concerning the quality of your earrings. All Ted Baker's collections undertake strict quality control testing; however, we accept that a small minority of flawed items may slip through the net. We will be sure to make note of this occurrence, and it will be taken on board for future reference.
One of our team members has reached out via email for a follow-up regarding this matter due to the immense disappointment you have experienced with the sizing of the earrings.
We appreciate the feedback and will be looking into our earring sizes to see what improvements can be made.
The Ted team
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Everything with the order went…
Everything with the order went smoothly!!
February 18, 2026
Unprompted review
Reply from Ted Baker
Hello Parakrama,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
You guys sent me the wrong item
You guys sent me the wrong item. This is very disappointing as I am a very loyal client.
February 26, 2026
Unprompted review
Reply from Ted Baker
Hello Roquinaldo,
We are sorry to hear you received the wrong item in your parcel. Though very rare, occasions such as this can unfortunately happen, but you can rest assured that we will be on the case right away.
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and we’ll be in touch shortly.
The Ted team
Look and fit good
Look and fit good and this pant I don’t have to shorten the legs too
February 28, 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
Not a review, it’s a reply to an email
Hi, the tie has a bit of damage on the back of it. I’ll be returning it to exchange for a non damaged item.
Can you confirm you have a replacement in stock? Otherwise it’ll be returned for a refund.
Thank you
February 28, 2026
Unprompted review
Reply from Ted Baker
Hello Stuart,
We are sorry to hear of the damage on the back of your tie, this is certainly not the type of shopping experience we wish to provide.
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and we’ll be in touch shortly.
The Ted team
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As usual nice very comfortable casual…
As usual nice very comfortable casual wear with top tear elegance style 👌🏽
February 28, 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
Easy to navigate the website
Easy to navigate the website. Easy to order and pay. Delivered quickly in perfect condition. Love the bag I ordered.
February 25, 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
Shirt was very cute style and quality…
Shirt was very cute style and quality also nice...but size ran small. I am always a XS/S... so I ordered small (which when arrived had a tag of 1)...I am familiar with TB way of sizing, 1,2,3, etc. but because this shirt was listed as coming XS, S, M, etc., I chose the S because of the style and fabric and cross checking my measurements with TB sizing guide. This was definitely not a S. The sizing description should have listed the sizes as they appear in the garment. I am returning because of the fit. I had to pay $10 to return which under these circumstances, I felt was unfair since listing was not accurate.
February 25, 2026
Unprompted review
Reply from Ted Baker
Hello Rochelle,
Thank you for the lovely feedback.
We are sorry to hear about the discrepancy with the sizing of your shirt and the disappointment this has caused.
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and we’ll be in touch shortly.
The Ted team
Delivered after 23 days
February 26, 2026
Unprompted review
Reply from Ted Baker
Hello Rishabh,
We are sorry to hear about the long delay with your delivery; this is certainly not the experience we wish to provide for our customers.
Please note that that has now been raised with the relevant courier to ensure that long delays such as this do not occur again.
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and we’ll be in touch shortly.
The Ted team
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Outstanding page great service and very…
Outstanding page great service and very helpful get all my bags from them ⭐️
February 24, 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
Great Quality
All items which fit correctly are very good. The only trouble with items from Ted Baker they are exspensive.
February 24, 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
Great purchase but not the shipper used
Love my new purchase. Buying was easy and arrived in good condition. Only one complaint....USPS shipping is not good! Took a while to arrive and tracking was not simple. Please choose a better shipper!
February 24, 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for your lovely feedback.
Rest assured, we will be raising this concern with the courier to look for improvements on how we can make the delivery process with them run smoother.
The Ted team
Easy to use website.Good photos
Easy to use website.Good photos . Nice discount .
February 22, 2026
Unprompted review
Reply from Ted Baker
Hi there,
Thank you for your lovely feedback; we are glad that we could provide you with a high-quality service.
The Ted team
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Hat was enormous but great customer service
Hat was enormous, in no way a medium! Between the $10 return charge, what I’m out for shipping and the time to get this back to FedEx, it’s a total loss.
Postscript: while disappointed about the hat, Ted Baker customer service promptly contacted me after my initial review (1 star) and offered a full refund. They were super helpful and understanding, and I’m pleased to say it’s now been received. Will order from them again in the future if I see something of interest.
February 22, 2026
Unprompted review
Reply from Ted Baker
Hello Peter,
We are terribly sorry to hear about your disappointment with the sizing of your hat.
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and we’ll be in touch shortly.
The Ted team
I give it 3 stars because of the…
I give it 3 stars because of the packaging I received the dress wrinkled folded in a miserable way in a plastic bag. The dress itself very pretty fits fine
February 22, 2026
Unprompted review
Reply from Ted Baker
Hello Reem,
We are glad to hear about the fit of your dress.
As for the packaging, your feedback is incredibly valuable, and so we have raised this with the appropriate team to specifically highlight the quality control of our packaging and how items are folded, ensuring it proves worthy of safely transporting any and all of our products without any wrinkles or creases to ensure a complaint such as this does not arise again.
The Ted team
Excellent selection of cloths…
Excellent selection of cloths and accessories and it had the sizes I was looking for. Great fit as always and the designs were awesome.
February 23, 2026
Unprompted review
Reply from Ted Baker
Hello Francis,
Thank you for your kind words; we are glad to have you as a valuable member of the Ted Baker community.
The Ted team
Can you imagine buying a £60 pair of…
Can you imagine buying a £60 pair of pjs as a gift, paying £6 for next day delivery ( received 4 days later) then receiving the wrong size. Sent xl instead of M. Contacted via the web chat to be told “ send them back but we can’t replace them as we can’t guarantee it won’t happen again .. oh and don’t re order as your size is not in stock “ So what they are saying is don’t order anything as they can’t guarantee they can send the right size. I’m in disbelief that a company of this size & at these prices can practice business this way. I have shopped for years with this brand, never again. Also told I won’t get my £6 postage back, just the value of the pjs ?? Why it was your fault. The webchat basically shows that the just sent out what they had instead of refunding. To add insult to injury, the size M is still available on the website to buy. I now have to wait for a refund & have no gift. Order number 568612.
Unbelievable
February 25, 2026
Unprompted review
Reply from Ted Baker
Hello Hayley,
We are terribly sorry to hear about your recent shopping experience with us.
Though rare, sometimes there can be discrepancies with sending the wrong sizes out; however, this case has since been specifically raised with our warehouse to better ensure that these instances are kept to an absolute minimum.
As we can see you are currently dealing with one of our agents via email, you can rest assured that your case will be dealt with swiftly. You will also receive your next-day delivery cost back, as, in this instance, it is certainly not a fair expense for you to pay, given that the wrong item was received.
We truly appreciate your honest feedback and can only assure you that we will be looking to use this as a marker to strive forward in improving our services even more.
The Ted team
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Very happy with my order but the wasn’t very nice box very poor beg
The jacket was lovely . But the packaging was very poor considering how much the item cost
February 21, 2026
Unprompted review
Reply from Ted Baker
Hello Michelle,
We are glad to hear how much you love your jacket!
As for the packaging, your feedback is incredibly valuable, and so we have raised this with the appropriate team to specifically highlight the quality control of our packaging, ensuring it proves worthy of safely transporting any and all of our products to ensure a complaint such as this does not arise again.
The Ted team
Quality materials and great fit!
Quality materials. Great fit. Fast shipping
February 20, 2026
Unprompted review
Reply from Ted Baker
Hello Iliana,
Thank you for the kind feedback.
We constantly strive towards giving customers the best and most efficient shopping experience possible, so it's great to see another happy customer!
The Ted team
Ordered a sweater and the incorrect…
Ordered a sweater and the incorrect size was shipped. Contacted customer service to discuss return. Great experience in dealing with customer service. Made the return process seamless. Love the quality products of Ted Baker.
February 16, 2026
Unprompted review
Reply from Ted Baker
Hello Roy,
Thank you for your kind feedback.
We continually strive towards amending any issues at the earliest possible convenience. Even though it is rare, sometimes these kinds of issues do unfortunately occur; however, we have a fantastic team on hand who consistently do their utmost best to turn negative experiences back into positive ones. And so we are glad to see you can now enjoy your products.
Thanks once again!
The Ted team
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