I ordered Teleflora's Grow Positive Garden and received a vase of flowers. The garden was a wooden box with succulents and plants that last year round and received flowers that will die in a week. Ve... See more
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Review summary
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I placed an order for a friend’s birthday and spent a long time choosing the arrangement. I had a credit, so I first tried placing the order online. Discount code would not work, so I called in the or... See more
Company replied
I paid for 5/10 delivery which was extra and it was delivered on 5/9. What I ordered and what I got was nothing like the picture. It was half the size and none of the same flowers. I even got messa... See more
Company replied
Didn't get what I ordered I ordered the Enchanted Cottage arrangement that has lavender and white roses for my mom, and she received a totally different arrangement.
Company replied
Company details
Information provided by various external sources
At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 81 years. Headquartered in Los Angeles, California, Teleflora has over 13,000 member florists throughout the U.S. and Canada, with an additional 20,000 affiliated florists outside North America. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Teleflora, you can be confident that you're sending the best. As a service organization rather than a florist, Teleflora makes it easy to select beautiful florist-delivered products by investing in the most modern technology, seeking continuous innovation and improvement in services, and providing the best people in the business to ensure your confidence that your order will be placed easily and filled by a Teleflora florist quickly and professionally to your complete satisfaction.
Contact info
United States
- www.teleflora.com
1.8
Poor
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Mother’s Day flowers were never…
Mother’s Day flowers were never delivered. After contacting customer service, I was refunded and placed a replacement order with a small discount. Unfortunately, the replacement order was also never delivered. Teleflora again offered another refund and another replacement order with a small discount, but after two failed deliveries I declined the third order and accepted the refund instead. The refund was never processed, and I ultimately had to file a claim with my credit card company. Very disappointing experience overall. Lost a long time customer.
May 11, 2026
Unprompted review
Reply from Teleflora
Hello Chris,
We’re truly sorry to hear about your experience—this is incredibly disappointing and far from the level of service we strive to provide. We completely understand your frustration after two failed deliveries and the added inconvenience of having to dispute the charge with your credit card company.
This is not the experience we want for our customers, especially for important occasions like Mother’s Day, and we sincerely apologize for the repeated failures and breakdown in follow-up regarding your refund.
We’d like the opportunity to investigate what happened and ensure this is fully addressed. Could you please provide your order number and/or the email address used to place the order so we can locate your account and review the situation in detail? We want to make absolutely certain that your refund has been properly processed and take steps to prevent this from happening again.
We truly regret losing your trust and appreciate you bringing this to our attention.
Kind regards,
Lauran
Teleflora
I would not recommend teleflowers for…
I would not recommend teleflowers for your flower needs. As we had an important funeral Monday we place the order for the flowers Saturday night. I received an email Tuesday morning letting me know that they were unable to deliver my flowers to my cousin’s funeral. Why was I not called or emailed prior to the actual funeral. Why was I emailed the day after the funeral letting me know that they did not deliver my flowers. That is truly unacceptable and uncaring. They have no sympathy for what people are going through. All they care about is money the person that was supposed to deliver the flowers just didn’t want to deliver them that day that tells you what kind of people they hire the unreliable place go somewhere else for your flower needs to not take the chance with this company.
May 18, 2026
Unprompted review
Reply from Teleflora
Hello Christina,
First and foremost, we sincerely apologize for your experience and for the distress this situation caused, especially given the importance of the occasion. We understand how meaningful it is to have flowers delivered for a funeral, and we are truly sorry that we did not meet your expectations.
We take feedback like yours very seriously, and this is not the level of service we strive to provide. We would like the opportunity to look into this matter further; however, we have been unable to locate your order based on the information provided in your review.
Could you please reach out to us at 1-800-822-9547 with your order number, the email address used to place the order, or the phone number associated with the purchase? This will allow us to investigate what happened and work toward an appropriate resolution.
We deeply regret the lack of communication you experienced and understand your frustration. Your concerns have been noted and will be shared with our team to help prevent this from occurring in the future.
Kind regards,
Lauran
Teleflora
Web site info is good
Web site info is good. Things like choosing by flower type and other selections that I've not seen on other sites. Ordering workflow is smooth and clearly performed, no confusion because of bad design. Waiting to see how the recipient likes the product. Is it like the product picture, or smaller, different flowers, not as described, etc. But the ordering experience is excellent
May 18, 2026
Unprompted review
Disappointing experience
I placed an order for a friend’s birthday and spent a long time choosing the arrangement. I had a credit, so I first tried placing the order online. Discount code would not work, so I called in the order. Got a confirmation, and thought all was fine. My friend texted me on her birthday to thank me for the flowers, and also sent a photo. Much to my disappointment(not hers, since she had no idea), it was nothing like what I had ordered. It was pretty, but looked like something I could have picked up from a grocery store and definitely not worth what I paid! The confirmation email says there could be substitutions for out if stock items, but this wasn’t even close and very substandard for a deluxe arrangement. Customers should know this information BEFORE ordering, not afterwards. I called to complain, and received a 25% refund and a 25% off coupon off my next order. Will most likely not order from Teleflora again.
May 17, 2026
Unprompted review
Reply from Teleflora
Hello Sara,
Thank you for taking the time to share your experience—we’re very sorry to hear that your recent order did not meet your expectations, especially for such an important occasion.
We understand how disappointing it must have been to spend time selecting a meaningful arrangement, only for what was delivered to differ significantly from what you had in mind. While substitutions can sometimes be necessary due to availability, they should always remain true to the overall style, value, and quality of the arrangement you selected. It’s clear in your case that we fell short of that standard.
We also apologize for the inconvenience you experienced with the discount code and the need to place your order by phone. That added frustration is certainly not the seamless experience we aim to provide.
We appreciate your feedback regarding clearer communication before ordering—your point is well taken, and we will share this with our team as we continually work to improve transparency and consistency.
Kind regards,
Lauran
Teleflora
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ZERO Stars
ZERO Stars. I ordered the birthday cake shaped bouquet to make a birthday special with multicolored roses and candles to look like a birthday cake! What was delivered was a small bouquet in a vase with one rose , not even close to resembling the photo, false advertising.
May 18, 2026
Unprompted review
Reply from Teleflora
Hello Hannah,
We’re truly sorry to hear about this and understand how disappointing that must have been. That’s not the experience we aim to provide. We’d like to look into this and make it right—please share your order confirmation number, email, or phone number so we can locate your order and assist you further.
Kind regards,
Lauran
Teleflora
Very disappointing experience.
I was contacted by email and told they couldn’t deliver on my original date, and I wasn’t really given an option to cancel—just to pick another day. I adjusted and selected a new delivery date.
Then on that new date, they canceled the order entirely, saying they couldn’t fulfill it.
This is frustrating and unreliable. If you can’t deliver, don’t push customers to reschedule and then still cancel at the last minute. It caused me to miss an important occasion.
A refund was issued, but even that takes 2–10 business days. Overall, not a reliable service—I wouldn’t use Teleflora again.
May 18, 2026
Unprompted review
Reply from Teleflora
Hello Alex,
We’re very sorry for the frustration and disappointment this caused, especially for such an important occasion. We regret that we were unable to fulfill your order after the reschedule—that’s not the experience we want for our customers. While we’re glad a refund was issued, we understand the delay adds to the frustration. Your feedback is appreciated and will be shared with our team as we work to improve reliability and communication.
Kind regards,
Lauran
Teleflora
Terrible Delivery Service & Completely Misleading Flowers
Very disappointed with my experience with Teleflora. The flowers were left on top of the mailbox without even calling the recipient, and anyone could have easily taken them. On top of that, the arrangement looked completely different from what I ordered and paid for. Poor delivery service and false advertising. I will never order from Teleflora again.
May 10, 2026
Unprompted review
Reply from Teleflora
Hello Claudia!
Thank you for your review. I am truly sorry to hear you were disappointed with your floral gift and that it was not delivered directly to the recipient. Our goal is to provide the best products and service, and I regret that we did not meet your expectations. I see a resolution has already been provided, but please feel free to reach out if you need anything further. We are available at 1.800.822.9547 or via chat or email at Teleflora.com.
Sincerely,
Kevin L
Teleflora
Delivery issue and flower arrangement smaller than expected
Paid for early delivery. Never got it on time. Got the refund for early delivery after a call to customer service. However the flower arrangement looked much smaller than the photos online.
May 15, 2026
Unprompted review
Reply from Teleflora
Hello RC,
Thank you for taking the time to share your experience. I am very sorry that your order did not arrive within the early delivery timeframe. While I’m glad our team was able to refund the early delivery fee, I regret that this inconvenience occurred in the first place.
I am also sorry to hear that the floral arrangement appeared much smaller than expected. We strive to ensure our arrangements reflect the size, style, and value shown online, and I understand how disappointing it is when the delivered product does not meet those expectations. Your feedback is important and helps us improve both our service and product presentation.
We welcome the opportunity to speak with you directly. If you would, please reach out to us by phone at 1.800.822.9547 or through the chat or email options available at Teleflora.com. Our team would be happy to review your order in detail and work toward a satisfying resolution.
Sincerely,
Kevin L
Teleflora
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I ordered flowers to be delivered to a Celebration of Life service
I ordered flowers to be delivered to a funeral home for a Celebration of Life Service . The arrangement was completely different. Not the same flowers and not the same vase. And so small that it was placed outside by the guest book. Didn’t even make it into the actual viewing room. The vase was the same size as the cup that the pens were in. I was disappointed and embarrassed. I paid an extra 8.99 for a hand written card which turned out to be a small piece of paper typed on and pushed in the flowers. I only used this company because it was on the website for the funeral home. I would never use them again under any circumstances. I really should be refunded for the order.
May 15, 2026
Unprompted review
Reply from Teleflora
Hello Leslie!
Thank you for sharing your experience. I am truly sorry for the disappointment you felt, especially for such an important occasion. I understand how upsetting it must have been to have an arrangement delivered that did not meet expectations and how embarrassing that situation felt during such a meaningful occasion. We also understand how important personal touches like a handwritten message are, and I regret that this part of your order was not fulfilled as intended.
Your feedback is taken seriously, and this is not the level of product or service we aim to provide. We would truly like the opportunity to review your order details and make things right. Please reach out to us at 1.800.822.9547 or through chat or email at Teleflora.com so we can assist you further and address your concerns. We are looking forward to hearing from you!
Sincerely,
Kevin L
Teleflora
Terrible - not the same as show, delivered a day early and half the size
I paid for 5/10 delivery which was extra and it was delivered on 5/9. What I ordered and what I got was nothing like the picture. It was half the size and none of the same flowers. I even got messages on the 10th about it being delivered and delivered that where lies. Terrible. They refunded 26 bucks, $3 less than the cost of delivery on $107 order.
May 9, 2026
Unprompted review
Reply from Teleflora
I am terribly sorry to hear that there were problems with your order. Unfortunately, we are unable to locate your order with the information provided. Please call us at 800-822-9547 so that we can assist you. Sincerely, Carrie D. , Teleflora
I am writing to share my extremely negative experience
I am writing to share my extremely negative experience with [Wire Service Name] and to strongly advise against signing up for their services. SCAM SCAM SCAM
Unfortunately, my membership resulted in significant financial loss rather than increased revenue. I ended up paying over $1,300 in unexpected fees, including charges for sending messages to other florists and over $700 just to add zip codes to my profile. Furthermore, I was charged 200% for orders they claimed were not delivered, despite having proof of delivery.
The technology is also severely outdated; the software is unreliable and lacks basic features like email or text notifications. Beyond the technical issues, the company’s business model feels predatory rather than supportive. To make matters worse, cancelling the membership is an unnecessarily difficult process that takes months to finalize.
I highly recommend sale your own flowers to avoid being ripped off.
More Than Flowers
May 14, 2026
Unprompted review
Reply from Teleflora
Thank you for your feedback. We take concerns like this seriously and would like the opportunity to review the situation further. Based on the details provided, we are unable to locate a record that aligns with this experience through our service.
We encourage any floral shop that has had an issue related to membership to contact us directly so we can properly investigate and assist.
Please feel free to reach out to our Customer Care team so we can look into this for you.
Sincerely, Carrie D., Teleflora
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Don't Even Bother
I placed 1 order for 2 identical bouquets to be delivered to the same address. 3 days after ordering, I received a notification that they could not fulfill the orders on-time. I called customer service and provided them a new delivery date. One the date of delivery, only 1 bouquet shows up--there was no notification that either of them were delivered. Called customer service again and they stated that they sent the identical bouquets to 2 separate florists, but one of them could not fulfill the order. I requested the order be resent for fulfilment. 2 days later, I receive notification that the order was canceled altogether.
Why on earth would 2 identical orders (on the same receipt), going to 1 recipient address be sent to 2 separate florists for fulfillment? What an absolutely insane business practice. Don't bother wasting your time or money.
May 14, 2026
Unprompted review
Reply from Teleflora
Hello Christopher,
I am terribly sorry for the issues with your floral orders. Can you please reply with an order number and email address you used to place the order, so we can look into this further?
Thank you, TFHQ
I have used Teleflora in the past with…
I have used Teleflora in the past with little issue. If there's an issue with some of the items, they have always substituted to a close replacement. This time they just cancelled the order. I even had an email with the expected delivery of "today". I got an email half way through the day saying in their whole network of florists they could not fulfill the order so they cancelled it with simply an email notice. Not a delay, not a replacement, just cancelled it. Very poor customer service.
May 12, 2026
Unprompted review
Reply from Teleflora
Hello Stephen,
Thank you for your continued support and for sharing this feedback—we’re very sorry this experience fell short of what you’ve come to expect from us.
We completely understand how frustrating it must have been to receive a delivery confirmation, only to have your order canceled partway through the day without a replacement or prior notice. That’s not the level of service we aim to provide, especially for important occasions like Mother’s Day.
Due to the high demand and limited florist availability following the holiday, there are rare instances where we are unable to fulfill an order as expected. However, we recognize that simply canceling without offering an alternative or more timely communication is disappointing and unacceptable.
We sincerely apologize for the inconvenience and appreciate you bringing this to our attention. We hope to have the opportunity to restore your confidence in our service in the future.
Kind regards,
Lauran
Teleflora
Didn't get what I ordered
Didn't get what I ordered
I ordered the Enchanted Cottage arrangement that has lavender and white roses for my mom, and she received a totally different arrangement.
May 12, 2026
Unprompted review
Reply from Teleflora
Hello Megan,
Thank you for bringing this to our attention, and we’re truly sorry that the arrangement your mom received was not the Enchanted Cottage bouquet you selected. We understand how important it is for your gift to match what you carefully chose, especially for a meaningful occasion.
To make this right, we have issued a full refund for your order, and we’ve also provided a 50% discount code for a future purchase as a gesture of goodwill. While we understand you may feel hesitant to order again, we do hope you’ll consider giving us another chance to deliver the quality and accuracy you expected.
We’re very sorry again for the inconvenience and appreciate you taking the time to share your experience.
Kind regards,
Lauran
Teleflora
Teleflora was a complete… let down
Teleflora was a complete disappointment. The flowers I ordered for Mother’s Day for my mom across the states looked nothing like what was delivered. The flowers I chose were in a long planter and had tulips, roses and hyacinths. The one that was delivered was in a cheap looking glass vase which I could have bought for cheaper then the arrangement I chose an had cheap carnations, daisys and hydrangea.
When I messaged customer service and asked for a refund, all I got back was twenty-one dollars out of an eighty-seven dollar total. They also gave me twenty percent off, but I would never use their service to use the twenty percent off because they were horrible. Why have people spend a long time choosing which flower arrangement they want if they just get sent anything? And how do you charge someone for something which is clearly more expensive looking and then provide them with a substitute of much cheaper value and expect to keep customers happy. You guys made a day I wanted my mom to feel special into a day I was clearly upset about and she could tell. These are things people send to others to let them know they are thinking of them and valued and swapping cheap flowers is a big let down when we spend close to $90 on the flowers and delivery. It’s false advertising. I could have gotten the flowers that were actually sent for much cheaper around $40 they certainly were not $90 worth of flowers. I want a full refund, otherwise I’m going to issue a credit card chargeback.
May 9, 2026
Unprompted review
Reply from Teleflora
Hello Anisa,
We’re truly sorry to hear how disappointing this experience was, especially for such an important occasion as Mother’s Day. We completely understand how much thought goes into choosing the perfect arrangement, and we regret that what was delivered did not reflect your selection or expectations.
You’re absolutely right to expect that the arrangement closely matches what was ordered, and we sincerely apologize for the frustration and impact this had on both you and your mom’s special day.
We also want to clarify that a full refund has now been issued for your order. We recognize that the initial resolution did not meet your expectations, and we appreciate your patience while this was corrected.
We’re very sorry again for letting you down on such a meaningful occasion, and we appreciate you bringing this to our attention.
Kind regards,
Lauran
Teleflora
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Complete disappointment
I ordered a premium lavender bouquet. What was delivered seemed like they gathered whatever was left over at the shop. It did not match in size, color or flower selection. It was an anniversary bouquet that I ordered well in advanced that looked like a last minute scramble.
May 11, 2026
Unprompted review
Reply from Teleflora
Hello Natasha,
We’re very sorry to hear about your experience. Receiving an arrangement that does not match the size, color, or flower selection of the premium lavender bouquet you ordered—especially for an anniversary—is unacceptable and not the experience we strive to provide. We’d like the opportunity to look into this further and assist with a resolution. Please contact us at 800‑822‑9547 or email operationsupport@teleflora.com so we can gather the necessary details and help make this right.
Kind regards,
Lauran
Teleflora
The worst service in my liffffffe
The worst service in my liffffffe. I ordered two flower arrangements to be delivered on Mother’s Day paid nearly 80$ of a delivery fee and they called me on Mother’s Day at 11 am to say the flowers shop were closed and they could not be delivered and they will have to be Delivered the next day they said they could give me 20% of my order back and the comes the next day I get an alert one arrangement was delivered at 6:20 the next at 7:20 TO THE SAME ADDRESS and they were hand delivered. NO ONE DELIVERED THE FLOWERS we checked cameras to see if they send them to the wrong door. Nope nothing they flat out lied and when I called to see where the flowers were they said they can give me a refund. I’m so deeply annoyed. Will never ever order from them ever again.
May 11, 2026
Unprompted review
Reply from Teleflora
Hello Lesslly,
We sincerely apologize for the experience you described. We understand how upsetting this situation was, especially for Mother’s Day. The delivery status provided was incorrect, and we regret the frustration and confusion it caused. A full refund has been issued for your order. We appreciate you sharing your feedback and are sorry we did not meet expectations on this occasion.
Kind regards,
Lauran
Teleflora
Horrible service
Horrible service! Flowers weren't delivered, was told by customer service that they were at 1am... really? Who delivers flowers at 1am?? Never happened, then received email from teleflora that florist would deliver on Sunday( mother's day), which didn't happen either!!! So why would I receive the email that they would be sent out the next day if I was told they were delivered?? Not good at all!!!
May 9, 2026
Unprompted review
Reply from Teleflora
Hello Sarah,
We sincerely apologize for the confusion and frustration surrounding your order. The delivery status information you received was incorrect, and we understand how upsetting this was—especially for Mother’s Day. A full refund has been issued, and we regret that we were unable to meet expectations on this occasion.
Kind regards,
Lauran
Teleflora
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