The moss looks good, with minimal packaging, which I appreciate. But the AI customer service has some glitches: this tests patience all around. As long as we can learn from it & aim for higher ground.... See more
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61 year-old Nursery: trees, shrubs, perennials, moss, ferns and natives at online-low grower prices. Ships to all states.
Tennessee 108 12845, 37301, Altamont, United States
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The company was paid for my plant order the day it was placed. 30 days later I have received nothing. The tracking number they sent me 21 days after my order was placed said my product was delivered to CA ONE MONTH BEFORE IT WAS ORDERED. When I requested my money back they said a cancellation fee of 15% was required. FOR RECEIVING NOTHING. I don't think so. Is this even a real company?

Reply from Tennessee Wholesale Nursery
I am very disappointed with my experience with TN Nursery.
I ordered a specific plant variety and received a dormant bare-root plant, which arrived as little more than roots and a stick. After planting it, caring for it, and waiting over a year for it to mature and bloom, I discovered that it was not the plant I ordered.
When I contacted customer service, they denied my claim because it was outside their reporting window. What I found especially frustrating is that TN Nursery acknowledged that dormant bare-root plants cannot be identified upon arrival, yet still refused to offer any resolution because the issue was not reported before their deadline.
As a customer, I don't see how it is possible to verify that a dormant bare-root plant is the correct variety within a short claim period when the plant must first grow and bloom before it can be accurately identified.
I escalated the matter and explained that I reported the issue as soon as it became apparent, but the claim was still denied.
Potential customers should be aware that if a dormant plant is mislabeled, you may not discover the problem until long after the claim period has expired, at which point TN Nursery may decline to help.
I invested significant time, effort, garden space, and care into growing this plant, only to find out I did not receive what I ordered. Unfortunately, I was left without a satisfactory resolution.

Reply from Tennessee Wholesale Nursery
Ordering and delivery communication was great. I ordered the 25 pkg of Christmas Ferns. Soaked them and planted them. It has been over a month and not one is showing signs of life. Very Disapppointed

Reply from Tennessee Wholesale Nursery

Reply from Tennessee Wholesale Nursery
After having to go through the BBB to get replacement plants, these new ones sent were great. No issues.
Overall, though, quality tends to be mid and I will be shopping elsewhere from now on. Too much of a gamble working with this company.

Reply from Tennessee Wholesale Nursery
They very slow to ship. The raspberries bushes had the leaves removed but leaf stems remained. Which killed the bushes and they were dead within a week. They would make right even thought they cause them to die. If the had been shipped on time before they came out of dormancy them would have survived. This a very dishonest seller do purchase from them.

Reply from Tennessee Wholesale Nursery
Awful experience. Shipping expense was outrageous. Plant material sent was significantly less material than advertised. Order processing time too long. I’ve not been this dissatisfied with an online purchase in a very long time.

Reply from Tennessee Wholesale Nursery
Plants arrived in great condition and are growing nicely.

Reply from Tennessee Wholesale Nursery

Reply from Tennessee Wholesale Nursery

Reply from Tennessee Wholesale Nursery
The Plants came well packaged and in good health, they experienced new growth within the first week, and are well set for final planting.

Reply from Tennessee Wholesale Nursery

Reply from Tennessee Wholesale Nursery
If I could give zero stars, i.woupd. I got a ziplock bag that looked like trash .after reaching out to the vendor, I was told that the plants in the picture I sent "look good" and that if I planted them, they should be growing NEXT YEAR. Nowhere on the product page where I made my purchase did it say they would take another full year to grow.

Reply from Tennessee Wholesale Nursery
I ordered bare root ferns, they seemed healthy, it's harder to tell the health of a root from a whole plant so I have to wait for them to come up to say for sure. Some species had both big and small roots- those ones I got way more than I paid for so that was nice. Everything was well packaged and the price is the cheapest i could find on the internet. The only thing I had a problem with was delivery time. I called customer service when i made my order and they gave me 10% off which was nice, but I couldn't get any other information about delivery time. I took vacation so I could have time to plant my ferns but I couldn't schedule a delivery date. Ferns wound up going to the post office and I had to leave work early after my vacation was over to pick them up. Then they had to sit a few days until I had time after work to plant them. So my one complaint is that I needed more control and better communication with my delivery time.

Reply from Tennessee Wholesale Nursery
Order arrived in excellent shape, trees were the size that’s advertised, the buds were swelling the first day and leafed out right after that very happy with this order.

Reply from Tennessee Wholesale Nursery
I bought 25 cuttings of Virginia creeper, which anyone who knows is virtually indestructible. I have actually poured gasoline, bleach and Roundup on Virginia creeper roots and they seemed to be nutrients for it and created s super strain... Anyway I purchased 25 cuttings for my new house and I planted them within 2 days of them arriving. Not a SINGLE cutting survived.
When the cuttings arrived they were already dry and were snapping instead of bending so I knew it wasn't looking good from the moment they arrived. I wanted so bad to be able to leave a good review because the person I talked to about a delay in shipping was courteous with my questions. A complete waste of $50+.
Edit 7/4/26 the reply they just sent was like a slap in the face. Insinuating that I don't know what a dead cutting looks like versus a live cutting. By the way the 25 cuttings that I put into the ground 4 months ago are still in the ground and they're still dead sticks. Yeah, your alive guarantee is real useful when it's only valid for the day your plants get to you dead BUT you have to wait to see if they're really dead or not by planting and praying. Then obviously the guarantee is no good anymore Frens, avoid this place like the plague.

Reply from Tennessee Wholesale Nursery

Reply from Tennessee Wholesale Nursery
$150 gone. I've planted bare root successfully. I followed instructions. No luck. "Your case does not fit our waranty." What does that mean? Why not? So you can ship people anything in any condition and then tell them their case "does not meet warranty"?
Also, I ordered American beech and these look nothing like the other American beeches I have. These are European.

Reply from Tennessee Wholesale Nursery
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