I have shopped at TENNIS EXXPRESS for 15 years. I have spent thousands of dollars on their high quality tennis gear and rackets. If you need any tennis related equipment or clothing, TENNIS EXPRESS is... See more
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Tennis Express is a leading specialty retailer dedicated to serving tennis and racquet sports players of all levels. Since 2000, we have helped players find the right equipment, footwear, apparel, and accessories to perform their best on and off the court. Based in Houston, Texas, Tennis Express serves customers nationwide through TennisExpress.com and our Houston retail superstore. We carry an extensive selection of tennis racquets, strings, shoes, apparel, bags, balls, and accessories from many of the world's leading brands. Our team is passionate about racquet sports and committed to providing knowledgeable, professional service. Whether you're purchasing your first racquet, looking for the right tennis shoe, testing a new racquet through our demo program, or upgrading your equipment, our goal is to make the experience easy and help you find products that fit your individual needs. In addition to tennis, we offer a growing selection of pickleball and other racquet sports products, making Tennis Express a destination for players looking for quality equipment, competitive pricing, and expert support. At Tennis Express, we're committed to continuously improving the customer experience and delivering the level of service our customers expect—before, during, and after every purchase.
Contact info
10771 Westpark Drive, 77042, Houston, United States
- 7134354800
- Support@TennisExpress.com
- www.tennisexpress.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 1 week
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Quickly shipped and exactly what I…
Quickly shipped and exactly what I ordered.
Quick shipping and amazing service
Quick shipping and amazing service. I had some handling damage but Tennis Express did their best to accommodate the situation. Much appreciated!
I got my items extremely quickly
I got my items extremely quickly, earlier than expected!
The order was incomplete
The order was incomplete. I ordered 4 items and only received 2.
I waited a week to see if the rest of the order would come in a separate package. It did not.
Disappointed.
Delivery of my shoes was prompt and the…
Delivery of my shoes was prompt and the item was well packaged. A return label was provided which unfortunately I have had to use. The shoes were too small. I am now waiting for my refund to be processed. Hopefully, that will go as smoothly as ordering and returning has been.
Ordering from the site it’s easy and so…
Ordering from the site it’s easy and so much selection.
You guys came highly recommended
You guys came highly recommended. Didn’t have shoes I initially wanted but so happy with what I chose. Price and fit!
Thanks
Excellent price and nice looking attire.
Accurate item descriptions and fast…
Accurate item descriptions and fast shipping
Purchased size 13 and they are too…
Purchased size 13 and they are too short. Since I wore them, I’m not returning. Will likely dicard.
String smells very bad
LOVE my new Nike tennis shoes!!
LOVE my new Nike tennis shoes!!! Perfect fit, true to size, and the colors are great! Ordering online was easy, affordable and quick! Thank you!
Paid for, Out of Stock, Substitution Not As It Should Be
I’ve ordered an item, I got a confirmation email and the order was paid for. A few days later I get an email saying that my item, tennis shorts, is suddenly out of stock and that I can substitute the item for any tennis shorts that are listed as in stock, however, I’d need to pay any price difference for the substitution. Not only should this store’s website be updated IN REAL TIME so that customers are not able to order and pay for items that are indeed not avaliable (out of stock), the customer should also be able to substitute for an item from the same category at the price originally paid, so that the mistake is owned up for by the store - that’s what I understand as proper customer service!
Stay AWAY Customer service is aweful
I sent four separate emails to Customer Service and New Orders for support, but nobody responded. It's unbelievable. I purchase something and then receive no response. Let's see how you handle this rating. I have made a purchase and expect a response and satisfactory resolution. I will be closely monitoring how you handle this situation when giving my rating.
Not anyone's fault
Not anyone's fault, but the tennis shoes were too large despite being the same size as my other babolat same model. In addition, I received two Fila pants and not sure that I ordered two.
Very easy and fast
Very easy and fast to buy all of your shoes, apparel and gear here. Good customer service, too.
Larger than expected
Unfortunately these shoes fit is larger than other ON shows I own. So when I tried them on the court they were too loose to play safely with. And the worst part is Tennis Express will not have them returned because I feared them once. I was so excited to receive them but as it turned out, I just wasted $200. :(
Quick Update: Tennis Express will consider a return applying a restocking fee still to be determined...
Very timely shipping.
Totally worth the money
These shoes are super cute and comfortable. They didn't need to be broken in to be comfortable. Good grip and support. Tennis express had them delivered in 3 days!
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