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Tenpin - Eastbourne Reviews 

155
TrustScore 4.5 out of 5

4.4

Broadwater Way, Eastbourne, East Sussex, BN22 9PZ Eastbourne, GB


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See what reviewers are saying

Rated 2 out of 5 stars

The accessibility getting into the Tenpin is frankly shocking. I live in Hampden Park and visited Tenpin in my wheelchair. We travelled on foot, and myself in my chair as we are very local. Does ever... See more

Rated 5 out of 5 stars

We recently visited Eastbourne Tenpin, for a Saturday afternoon of games for two teenage boys. The centre was busy, however despite this the staff seemed content in their work and willing and ready fo... See more

Company replied

Rated 5 out of 5 stars

My Son had his Birthday party and it was all perfect. The table was set up. Food came out at perfect time. The staff were brilliant interacting with the children by giving them animals shape balloons.... See more

Company replied

Rated 5 out of 5 stars

The kids had a wonderful time bowling, eating dancing and generally enjoying themselves! From the moment we arrived the staff were very helpful and showed us to our tables and lanes. The extra touch... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Eastbourne is easy reach from Eastbourne town centre, Bexhill, Hailsham and across East Sussex. With modern bowling lanes and lane lighting, we’re the top indoor entertainment spot on the East Sussex coast — whatever the weather. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Eastbourne, sorted.


Contact info

  • Broadwater Way, Eastbourne, East Sussex, BN22 9PZ, Eastbourne, United Kingdom

  • 0333 034 6100

4.4

Excellent

TrustScore 4.5 out of 5

155 reviews

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4.4

All reviews

(155)

10,185 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The accessibility getting into the…

The accessibility getting into the Tenpin is frankly shocking. I live in Hampden Park and visited Tenpin in my wheelchair. We travelled on foot, and myself in my chair as we are very local. Does every company assume visitors arrive by car if they use a wheelchair? There are no dropped kerbs leading up to the Tenpin, and one pavement where I think there may have been one was completely overgrown. In order to access the Tenpin I had to go on the road! Obviously this isn't a safe option and is completely unacceptable. What makes it more frustrating is I phoned to check about accessibility first.
The actual Tenpin was great, the staff helpful and the Karaoke was fun. But as a big company with lots of sites this needs to be looked at as a matter of urgency. The two stars reflect this.

August 20, 2026
Rated 5 out of 5 stars

Staff is very friendly

Staff is very friendly. Safe and comfortable area.

August 20, 2026
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Reply from Tenpin - Eastbourne

Hi Anish, thank you for your 5* review of Tenpin Eastbourne! We're so glad to hear this positive feedback. See you again soon! Best wishes-Leila

Rated 4 out of 5 stars

Good Bowling, bad pizza!

Good deal for 1 hour bowling for 6 people for £40. But the pizza included was awful. Cheap and tasteless.

August 12, 2026
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Reply from Tenpin - Eastbourne

Hi there, thank you for your 4* review of Tenpin Eastbourne! It's lovely to hear that you found our Bowl n N Pizza package such a great deal but we are sorry to hear that the pizza was not up to a good standard. We will ensure that this is passed across to the relevant team for future improvements to be made. Regardless, we hope you'll give us another chance at some point in the future! Best wishes-Leila

Rated 5 out of 5 stars

All was good

All was good, clean and happy helpful staff

August 20, 2026
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Reply from Tenpin - Eastbourne

Hi there, thank you for leaving a 5* review of Tenpin Eastbourne! This is wonderful news and we look forward to welcoming you back again soon! Best wishes-Leila

Rated 1 out of 5 stars

Went in to tenpin eastbourne for a…

Went in to tenpin eastbourne for a booked bowling game there was a que of 3 people and 6 members of staff just standing around whilst 1 member served the games the food and the drinks why would you employ that many incompetent people to just stand around

August 12, 2026
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Reply from Tenpin - Eastbourne

Hi Ashley, thank you for taking the time to leave a rating and review for Tenpin Eastbourne. We're sorry for any disappointment caused at your recent visit. We will be sure to pass your comments on. Best wishes, Jade

Rated 5 out of 5 stars

Easy party everything went smoothly and…

Easy party everything went smoothly and kids all
Had 🤩

August 12, 2026
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Reply from Tenpin - Eastbourne

Hello Cassie, Thank you for taking your time to leave us a brilliant 5* review. We are so pleased to hear that all players attending enjoyed the birthday celebrations with us! We do hope to see you again soon. Many Thanks - Kimberley

Rated 4 out of 5 stars

Booking was easy

Booking was easy, staff are professional and its a good atmosphere.

August 12, 2026
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Reply from Tenpin - Eastbourne

Hi Jameel,

Thank you for your lovely 4* review at Tenpin Eastbourne! We are delighted to hear that you found the staff to be so helpful and friendly whilst on your recent visit to us. We love to hear all about it and hope to welcome you back again for hopefully a 5* experience. Best wishes- Steph

Rated 5 out of 5 stars

Staff were very helpful and were happy…

Staff were very helpful and were happy to give assistance if needed.

August 12, 2026
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Reply from Tenpin - Eastbourne

Hi Carina, thank you for your lovely 5* review of Tenpin Eastbourne. We will be sure to pass this brilliant feedback on regarding our staff. We hope to see you again soon. Best wishes, Jade

Rated 5 out of 5 stars

The staff were very helpful and friendly

The staff were very helpful and friendly

August 6, 2026
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Reply from Tenpin - Eastbourne

Hello Kaz, Thank you for taking your time to leave us a wonderful 5* review. We are pleased to hear that you found our team members friendly and helpful throughout your stay with us. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Nice place and both the bowling and the…

Nice place and both the bowling and the bar service were good.

August 6, 2026
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Reply from Tenpin - Eastbourne

Hello Luana, Thank you for taking your time to leave us a fantastic 5* review for our Tenpin at Eastbourne. We are so pleased to hear that you enjoyed your recent visit and were pleased with our bar staff. We do hope to see you again in the near future. Many Thanks - Kimberley

Rated 5 out of 5 stars

Birthday Party!

Had a booking for 6, but once we realised the original time wasn't going to work, the team were super accommodating and helped us reschedule hassle-free. The customer service was brilliant throughout, and a special shout-out to Aaron, who looked after our group and really elevated the vibe of the day. If I had to nitpick, the food could've come out a little quicker, but overall we had a fantastic experience and would definitely come back!

August 6, 2026
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Reply from Tenpin - Eastbourne

Hello
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was super accommodating with your rescheduling request and that you experienced brilliant customer service throughout your visit. It's fantastic to know that our team member elevated the vibe of your day. We appreciate your feedback regarding the food service speed and will certainly take this into consideration. We look forward to welcoming you back again soon! Best wishes - Clare

Rated 5 out of 5 stars

Really helpful staff and quick service.

Really helpful staff and quick service.
All facilities were clean and tidy.
Great value for money.

August 4, 2026
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Reply from Tenpin - Eastbourne

Hi Nicola
Thank you for your fantastic 5-star review! We are so pleased to hear that you found our staff helpful, our service quick, and our facilities clean and tidy. We're also delighted that you felt it was great value for money. We hope to welcome you back again soon! Best wishes - Clare

Rated 5 out of 5 stars

Really good staff very friendly and…

Really good staff very friendly and helpful

August 6, 2026
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Reply from Tenpin - Eastbourne

Hey Jackie, thank you for the 5* rating of Tenpin Eastbourne. We're pleased to hear you had a good time and that the team provided friendly and helpful service. Hope to see you again soon!
Take care,
Kirsty

Rated 4 out of 5 stars

Looks great now

Looks great now. Much better seating.
Staff were not amazingly helpful. Stood chatting while we waited to be served.
Unfortunately our lane did not have any medium balls,all large,small or extra small so found it difficult to play well. We even checked on other lanes, that were not in use but no more reasonable weight balls. Apart from that we had a good time for my birthday.

August 6, 2026
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Reply from Tenpin - Eastbourne

Hi Mandy
Thank you for your 4-star review! We're glad to hear you enjoyed the updated seating and had a good time celebrating your birthday. We're very sorry to hear about the issues you experienced with staff attentiveness and the limited ball selection on your lane. Your feedback is important to us and will be shared with the team for improvement. We hope to welcome you back again soon for an even better experience. Best wishes - Clare

Rated 5 out of 5 stars

The staff work so hard at David Lloyd…

The staff work so hard at David Lloyd Eastbourne, always happy to help. My daughter had a great time with her friends.

July 29, 2026
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Reply from Tenpin - Eastbourne

Hi Charlotte, thank you for taking the time to leave us this rating. We believe this was written for a different company to Tenpin, but we'll ensure that your comments are shared with them. We hope to welcome you to Tenpin Eastbourne in the future! Best wishes - Rosie

Rated 5 out of 5 stars

Lovely staff and really fun experience…

Lovely staff and really fun experience with the kids

July 29, 2026
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hi Rob, what a fabulous 5* review of Tenpin Eastbourne! We are so happy the best time was had and you found our team lovely and we can't wait to see you again soon! Best wishes - Mel

Rated 3 out of 5 stars

Dried Food, Good Service

Unfortunately since the last experience, things have further declined, the staff for the most part were friendly and great, however the food arrived with the burger buns almost stale, dried up as a whole. Again nothing wrong with the staff, still not the biggest fan of the layout change compared to what it was last year, overall it's an okay option to take your kids out once in a while but not really a place for consistent outings, best to break it up with other places.

July 29, 2026
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Reply from Tenpin - Eastbourne

Hello Lee,
Thank you for taking the time to rate Tenpin 3 stars. We're pleased to hear that our staff were friendly and great during your visit. However, we are very sorry to hear about the quality of the food and your disappointment with the layout change. We appreciate your honest thoughts and will share this with the relevant team for consideration. We hope that your next experience is the 5 star experience we wish to give all our customers. All the best ~ Laura

Rated 5 out of 5 stars

Staff were brilliant!

I was working with a young autistic client and the staff were very cheerful and helpful especially Myles.

July 25, 2026
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Reply from Tenpin - Eastbourne

Hi Tina, thanks for leaving a rating and review for Tenpin Eastbourne! We appreciate your feedback regarding our staff member! We will be sure to pass your kind comments on. We hope to welcome you back again soon! Best wishes, Jade

Rated 5 out of 5 stars
Tenpin - Eastbourne logo

Reply from Tenpin - Eastbourne

Hi Rachael, thank you for the 5* review for Tenpin Eastbourne! It's great to hear that our team provided a friendly service, and we hope to welcome you back again soon! Best wishes - Adelaide

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