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Tenpin - Leeds Reviews 

139
TrustScore 4 out of 5

4.1

13 Merrion Way, Leeds, LS2 8BT Leeds, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Really enjoyed my time at tenpin, really good atmosphere inside, was able to even include my 15m old with no issues (she “bowled” a couple of shots for us) but the staff ensured to put us on a easy a... See more

Company replied

Rated 4 out of 5 stars

The experience was good but there were not enough seats for six people allocated to a lane for bowling. Support should be available for people to settle into their lanes and to use the screen and I t... See more

Company replied

Rated 3 out of 5 stars

All was excellent except the food. I got served the smallest bun I have ever encountered, the meat patties were extremely thin and had no colour from either grilling or frying. My grand son opted for... See more

Company replied

Rated 5 out of 5 stars

First time going, the layout & spacious areas are fab. Booking games online - was abit tricky but manageable. Enjoyed a fun day out, will deffo come again :)

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • 13 Merrion Way, Leeds, LS2 8BT, Leeds, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

139 reviews

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4.1

All reviews

(139)

11,474 reviews in the last 12 months

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Rated 5 out of 5 stars

So much better since refurb

Boys love it here, we tend to go when there are offers on as I find it can be quite expensive without them, since its refit it looks a lot more up to date and welcoming

February 20, 2026
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Reply from Tenpin - Leeds

Hi Laura,

Thank you for your fantastic 5* review at Tenpin Leeds! We are delighted you've had such a great time whilst on your recent visit to us! We hope to welcome you back to the venue again very soon! Best wishes- Steph

Rated 3 out of 5 stars

Feeling rushed!

When we arrived we went to check in and we were informed at the desk that we only had 30 minutes on our lane as somebody was booked in after us. I feel like we were made to rush. I understand it was half term but we shouldn't have been made to feel like we needed to play our game quickly.

February 20, 2026
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Reply from Tenpin - Leeds

Hello SF,
Thank you for taking the time to rate Tenpin Leeds 3 stars. We appreciate you taking the time to share your experience. We're sorry to hear you felt rushed during your game. We will pass your feedback to our team so that we can improve. We hope you'll visit us again. All the best ~ Laura

Rated 2 out of 5 stars

Got rushed for our food and when it…

Got rushed for our food and when it came out it was cold like it had been sat there for ages

February 15, 2026
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Reply from Tenpin - Leeds

Hello Guy,
Thank you for taking the time to rate Tenpin Leeds 2 stars. We appreciate your feedback and are sorry that your meal was rushed and served cold. We'll look into this to ensure it doesn't happen again. We hope your next visit is a 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Excellent experience really good.

Excellent experience really good.
Thanks

February 14, 2026
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Reply from Tenpin - Leeds

Hi Alexander,

Thank you for your wonderful 5* review at Tenpin Leeds! It's great to see you've had such a great experience whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph

Rated 1 out of 5 stars

The food wasn't that good

The food wasn't that good

February 5, 2026
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Reply from Tenpin - Leeds

Hi Gladys
Thanks for leaving a review for Tenpin Leeds. We are sorry that the food was not to your liking. We appreciate your feedback and will pass this onto the team. Best wishes - Clare

Rated 5 out of 5 stars

i have booked online

i have booked online, when we went there , everything was ready for us, but place wasn't clean, all food and glasses were there all the time.

February 8, 2026
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Reply from Tenpin - Leeds

Hi Noreen, thank you for the excellent 5* rating for Tenpin Leeds. We really appreciate all of your feedback and will ensure this is passed onto our team. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Great vibes and great service

Great vibes and great service

January 30, 2026
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Reply from Tenpin - Leeds

Hi Alice, what a fabulous 5* review of Tenpin Leeds! We are thrilled you had a great time and enjoyed the vibe and service and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Will be returning

Really friendly staff who allowed us to start an hour before our booking time as we got there a lot earlier than expected. Haven’t been here for years and the upgrades to the interior are amazing, cheap bowling and drinks, will definitely come back more often

January 27, 2026
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Reply from Tenpin - Leeds

Hi Brad, what a fantastic 5* review of Tenpin Leeds! We are so pleased you had the best time and found our team super helpful and we can't wait to see you again soon! Best wishes - Mel

Rated 4 out of 5 stars

So much fun

So much fun! Yet the people on the lane next to us kept being very annoying and sometimes even went over onto our lane while bowling on theirs - nothing wrong with the actual staff/place as this isn’t their fault

February 3, 2026
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Reply from Tenpin - Leeds

Hi, thank you so much for the 4* rating and review of Tenpin Leeds. We are thrilled to hear that you had such a fun experience, despite some distractions. Feel free to let us know how we can earn that last star!
Take care,
Kirsty

Rated 5 out of 5 stars

Brilliant hospitality

Very friendly receptionists who helped or when not all of my party had turned up. Clear instructions on where to go to get to lanes, and greeted with a smile. Would definitely come again

January 31, 2026
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Reply from Tenpin - Leeds

Hi Hayden, thank you so much for the 5* rating and review of Tenpin Leeds. It's great to hear that you had a good time and that the team were able to help and offer you support regarding the changes to your reservation. We look forward to welcoming you back again!
Take care,
Kirsty

Rated 5 out of 5 stars

Super fun

Fun! Always enjoy the activities and the customer service is great :)

December 17, 2025
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Reply from Tenpin - Leeds

Hi Iman, thank you for the fabulous 5* review for Tenpin Leeds! We're so pleased to hear that you enjoy our activities and the service from our team. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Really enjoyable

January 30, 2026
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Reply from Tenpin - Leeds

Hi Kimberley
Thanks for sharing your enjoyable experience for your recent visit. We appreciate the positive feedback. Best wishes - Clare

Rated 5 out of 5 stars

Great

Great experience had by the entire family. Young and old.
Staff were helpful and cheerful on arrival.
Booking online was straightforward.
Lots of activities other than the bowling. Great bar choice too

January 24, 2026
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Reply from Tenpin - Leeds

Hey Marie, thank you for the brilliant 5* rating and review of Tenpin Leeds. We are thrilled to hear that you had a lovely time and that the team had a positive impact on your visit. Hope to see you back again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

Always have a lovely time

Always have a lovely time. Eva was great!

January 27, 2026
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Reply from Tenpin - Leeds

Hello Alyson,
Thank you for taking the time to rate Tenpin Leeds 5 stars. We are delighted to hear that you always have a nice time and that Eva made such an impression. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 4 out of 5 stars

We had a good evening playing the games…

We had a good evening playing the games the only thing that was a let down was it seemed very understaffed... people were queuing at the bar for at least 15mins plus..there only seemed to be 1or 2 staff members serving.. don't get me wrong they were very friendly and apologetic, plus we couldn't use the the QR code as it wouldn't register any of the people who tried it..and why are each of the alleys blocked off with the perspex barriers.. there we're 24 of us and we couldn't really mingle and talk to each other as these blocked our conversations

January 25, 2026
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Reply from Tenpin - Leeds

Hi Donna
We appreciate you sharing your experience. We're sorry to hear about the long wait times at the bar and the issues with the QR code. We also regret the barriers impacted your group's ability to socialize. We'll address the staffing levels and barriers to improve the experience. Hope to see you again soon. Best wishes - Clare

Rated 5 out of 5 stars

Very friendly staff and had no problems…

Very friendly staff and had no problems at all

January 24, 2026
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Reply from Tenpin - Leeds

Hi there, thank you for the 5* review for Tenpin Leeds! It's great to hear that you enjoyed the service from our team, and we hope to see you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

It was really good

It was really good! We pay another hour to continue playing!

January 16, 2026
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Reply from Tenpin - Leeds

Hi Aimaan, thanks for leaving Tenpin Leeds a lovely 5* rating and review! We're glad you enjoyed your experience so much that you extended your playtime! Thank you for your positive feedback; it means a lot to us. We hope to see you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

School Visit

School visit of 27 pupils. The centre was very welcoming and accommodating and the children loved their visit. Thank you.

January 22, 2026
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Reply from Tenpin - Leeds

Hi CS, thank you for the brilliant 5* rating and review of Tenpin Leeds. It's lovely to hear that your recent school visit was great fun and that everyone enjoyed themselves.
Take care,
Kirsty

Rated 5 out of 5 stars

It was an amazing experience

It was an amazing experience

January 9, 2026
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Reply from Tenpin - Leeds

Hey Ruby, thanks so much for rating Tenpin Leeds an amazing 5 stars. We are pleased to hear you had an amazing experience and hope to see you back again soon.
Take care,
Kirsty

Rated 2 out of 5 stars

Poor customer service

I made a booking error with time and when I called to change time I was told I couldn’t do that and that I would have to re book the time I wanted was told booking was no refundable then when we got there we had to move lanes as the bumpers weren’t working on both lanes booked then when we got to the other lanes they were still not working when we had to speak to staff again about this we were made to feel like we were being a problem the customer service is not very good here but the kids like it there

January 13, 2026
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Reply from Tenpin - Leeds

Hi Nicheala, thank you for leaving Tenpin Leeds a rating and review. We appreciate you taking the time to share your experience. We're sorry to hear about the booking difficulties and the issues you encountered with the lane bumpers. We'll address your feedback regarding the customer service provided with our team. We are glad your kids enjoyed their time with us and please feel free to reach out to us via email at customer.feedback@tenpin.co.uk with the subject 'Review - Leeds' regarding your first booking where we can look to rebook this for you. We look forward to seeing you again in the future! Best Wishes - Rosie

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