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Tenpin - Manchester - Parrs Wood Reviews 

174
TrustScore 4 out of 5

3.8

Parrs Wood Entertainment Centre, Wilmslow Road, Manchester, M20 5PG Manchester, GB


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Rated 5 out of 5 stars

My daughter had her 11th birthday party at Tenpin ParrsWood on Sunday 30th August. Your members of staff Charlie and Katie were absolutely amazing. They engaged the children with games and dancing but... See more

Company replied

Rated 4 out of 5 stars

We had such a good time at Tenpin Bowling at Parrs Wood! 🎳 Definitely worth the money and a great way to spend a couple of hours, especially if you’ve got wild children who need to burn off some ener... See more

Company replied

Rated 4 out of 5 stars

The bowling and pizza were great, all vet efficient. The “slot machines” on the way out were an extra money burden, very enticing for the kids and I get that, but the ticket redemption thing is an a... See more

Company replied

Rated 5 out of 5 stars

Make sure you speak loudly over the music so the staff hear your request right because they wont fix their mistakes. We asked for 2 games of bowling as a group of 4 we and we showed them what tri... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Parrs Wood Entertainment Centre, Wilmslow Road, Manchester, M20 5PG, Manchester, United Kingdom

  • 0333 034 6100

3.8

Great

TrustScore 4 out of 5

174 reviews

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3.8

All reviews

(174)

11,674 reviews in the last 12 months

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Rated 5 out of 5 stars

Really quick help at reception

Really quick help at reception, all bowling automated perfectly.

January 1, 2026
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hi Michael,

Thank you for your fantastic 5* review at Tenpin Parrs Wood! We are delighted you've had such a great time whilst on your recent visit to us! It's great to see you found the staff so friendly and helpful and we look forward to welcoming you back again very soon! Best wishes- Steph

Rated 1 out of 5 stars

Was rubbish

Was rubbish, balls were rubbish all mainly small holes staff not botherd to help and the lanes kept getting clogged up. On 2 games between 3 people mush have got clogged or malfunctioned atleast 15 times. Sat around waiting for staff to come and sort it out.

December 20, 2025
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hi Anthony,

Thank you for your 1* review at Tenpin Parrs Wood! We are very sorry to hear you found your most recent visit to us so disappointing, We will ensure this is passed across to the correct team as your feedback is important to us. We do hope to welcome you back again for hopefully a 5* experience. Best wishes- Steph

Rated 5 out of 5 stars

Amazing staff

December 21, 2025
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Reply from Tenpin - Manchester - Parrs Wood

Hello, Thank you for taking your time to leave us a wonderful 5* review for our Tenpin in Parrs Wood. We will pass your lovely feedback onto our team. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Staff very friendly and welcoming when…

Staff very friendly and welcoming when checking in.

December 20, 2025
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hi Susan, thank you so much for the lovely review of Tenpin Parrs Wood. We are pleased to hear you had a great time and that the team had a positive impact on your visit. Hope to see you again soon.
Take care,
Kirsty

Rated 3 out of 5 stars

I booked 2 games and food online

I booked 2 games and food online. I expected the food to arrive sometime during the first game. It didn't arrive until half way through the 2nd game and we didn't have time to eat it before we finished the game. When the game finished the next players turned up and we had to grab the food and move. Not a great outcome.

December 19, 2025
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Reply from Tenpin - Manchester - Parrs Wood

Hi Paul,

Thank you for your 3* review at Tenpin Parrs Wood! We are very sorry to hear you've not had a great experience whilst on your recent visit to us and the food come out later than expected. We will ensure this is passed across to the correct team to make any future improvements needed and hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Service and staff were fantastic

Service and staff were fantastic. Great fun, would definitely recommend 👌

December 20, 2025
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Reply from Tenpin - Manchester - Parrs Wood

Hi Sharron, thank you for the fabulous 5* review of Tenpin Manchester Parrs Wood! We are thrilled you had such a great time and found our team fantastic during your visit and we can't wait to see you again soon for some more bowling fun! Best wishes - Mel

Rated 5 out of 5 stars

Fun with the family

We went to have some family fun with our children, They all had a brilliant time and all staff were excellent as always.

December 13, 2025
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Reply from Tenpin - Manchester - Parrs Wood

Hi Tracey, thank you for taking the time to write a review for Tenpin Parrs Wood! We're so pleased to hear that you had a great time with your family, and we look forward to welcoming you back again soon! Best wishes - Adelaide

Rated 1 out of 5 stars

Technical issues and no drinks arrived

We arrived at our lane and after the first bowl there was a technical issue. We asked 4 members if staff for help and they radioed for a reset but it didn’t work. We then asked to be moved to another lane which worked fine.
We ordered a round of drinks that never came. We were up and down to the bar but no one was there. After an hour and 15 it transpired that the order was mistakenly cancelled so we bought a round from the bar at the end of our two games. It was my birthday and not an enjoyable experience. Too many young staff and no management. I won’t bowl there again.

December 14, 2025
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hello there, thank you for taking your time to leave us some feedback for our Tenpin in Manchester. We are sorry to hear that you had a few issues during your visit with us. If you would like to discuss this further, please do reach out to us. We do hope to see you again for a much better experience. Our apologies - Kimberley

Rated 1 out of 5 stars

Had an awful experience a few months…

Had an awful experience a few months ago and was told to go in for a free game of choice and food, 3 occasions I visited the entertainment centre and got denied this request. Numerous times now I have responded back to the original email with ‘given voucher’ and all communications have been ignored.

June 14, 2025
Unprompted review
Tenpin - Manchester - Parrs Wood logo

Reply from Tenpin - Manchester - Parrs Wood

Hi Tanya, thank you for taking the time to write a review for Tenpin Parrs Wood. We're very sorry to hear that you had a previous bad experience and that you have had issues redeeming a voucher. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Parss Wood', and we can pass this to the correct team to be looked into. Best wishes - Adelaide

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