On arrival, the guy at Customer Service Desk, efficiently booked us in. He also served us at the bar later - very pleasant and polite guy. The building was clean and tidy throughout. There was a very... See more
Company replied
Location
Switch locationShaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN Swindon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great time with the family. Fantastic venue, will definitely go again. My grandson knocked over a drink breaking the glass. This immediately dealt with by the staff and moved us quickly to a new lane.... See more
Company replied
Me and my son came here in the summer holidays, arrived a little early but was given a lane straight away. We booked the 2 games and meal deal package, food was lovely and hot, we came on the hottest... See more
Company replied
Visited Swindon site with young grandchildren who loved the overall energy and were thoroughly entertained. But I was struck by the experience, through many visits to the male loos with the children,... See more
Company replied
Company details
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN, Swindon, United Kingdom
- 0333 034 6100
4.3
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tenpin - Swindon
Hi Carl, thank you for the 4* review for Tenpin Swindon! We're so pleased to hear that you enjoyed the service, and we hope to welcome you back again soon! Best wishes - Adelaide
Reply from Tenpin - Swindon
Hi Clinton, thank you for your 4* review of Tenpin Swindon! We're so glad to hear that you found the bowling alley nice and clean and that you seemed to find everything that you were looking for. We can't wait to welcome you back again soon! Best wishes-Leila
Half price Tuesday
Half price Tuesday! What’s not to like! Half price bowling and drinks!
It was Very busy, but still great fun!
August 12, 2026
Reply from Tenpin - Swindon
Hi Denise, thank you for the 4* rating for Tenpin Swindon! We're so glad to hear that you enjoy our 50% off Tenpin Tuesday offer! We're so pleased to hear you had fun! We hope to see you again soon. Best wishes, Jade
Our time was pure carnage
Our time was pure carnage. I understand you have a noisy building. Bowling and games being played with loud music.
You had a family come in and were playing on the King Kong game screaming at the top of their lungs. Did your staff do anything whilst their screaming carried on? No they didn’t! Others couldn’t continue their pool game. Others stopped playing their own games of bowling. This situation could have been handled by your staff and the experience would have been brighter. They did sod all!!!
August 12, 2026
Reply from Tenpin - Swindon
Hi there, thanks for leaving a rating and review for Tenpin Swindon! We appreciate you sharing your feedback. We are sorry for any disappointment caused at your recent visit to the venue. We'll ensure that your comments are passed on to the correct teams for future improvements to be made. Thanks for your time. Best wishes, Jade
Reply from Tenpin - Swindon
Hello Harrison,
Thank you for taking the time to rate Tenpin Swindon 1 star. We appreciate your feedback regarding the service delay and staffing. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura
Friendly check in and staff
Friendly check in, accommodating with when we wanted food prepared. Asked for a paper cloth to wipe seating down where previous bowlers had spilt something and the man at bar offered to come and clean it, which I thought was excellent service. I said I was happy to do it and he thanked me. Overall very pleased with all colleagues we interacted with.
August 6, 2026
Reply from Tenpin - Swindon
Hello, thank you for your fantastic 5-star review of Tenpin Swindon! We are so pleased to hear about your positive experience with our team and the service you received. We appreciate your lovely feedback and we very much look forward to welcoming you back again soon! Best wishes - Mel
Came into the room countless times…
Came into the room countless times without warning. Room was so hot even though a fan was provided
August 6, 2026
Reply from Tenpin - Swindon
Hello Miria
We are sorry to hear about the issues you experienced with unauthorized room entry and the uncomfortable room temperature. We are addressing these concerns internally. Best wishes - Clare
Had a amazing time with my girlfriend…
Had a amazing time with my girlfriend playing ten pin along with pool and a good burger meal.
August 6, 2026
Reply from Tenpin - Swindon
Hi Jennifer, thank you for leaving a 5* review of Tenpin Swindon! It's wonderful to hear how much of an amazing time you had including bowling, food, and pool. We can't wait to welcome you back again soon! Best wishes-Leila
Great fun
Great fun, great price with the summer deals and friendly staff - love that you can choose to have bumpers or not and change your mind throughout your game and that you have food and drink brought to you- all in all a great time for all the family!
August 6, 2026
Reply from Tenpin - Swindon
Hi
Thank you for your fantastic 5-star review! We're so happy to hear you had a great time with your family, especially enjoying our summer deals and the flexibility with the bumpers. It's wonderful to know our staff provided friendly service and that you appreciated the food and drink delivery to your lane. We hope to see you again very soon! Best wishes - Clare
Easy to use good time for all
August 6, 2026
Reply from Tenpin - Swindon
Hi David, thank you for your 4* review of Tenpin Swindon! We're so glad to hear that you found our facilities easy to use and had such a great time as a result. See you again soon! Best wishes-Leila
Pleasantly surprised
It has been a while since I have visited and it was lovely to see that since my last visit the venue has been revamped. It was clean and tidy, there were plenty of bowling balls and the staff were friendly and efficient. I love the layout and I noted there are escape rooms, also so will hope to plan another visit soon.
August 5, 2026
Reply from Tenpin - Swindon
Hi Carrie, thank you for the lovely 5* rating and review of Tenpin Swindon. We are so pleased to hear you enjoyed your recent visit. It's great that you found our staff friendly and efficient, and we're thrilled you're already planning your next visit!
Take care,
Kirsty
Great experience
The staff were friendly and helpful. The food came quickly and was tasty. The whole process of getting in and to the lane was fast and easy. Overall very enjoyable experience.
August 4, 2026
Reply from Tenpin - Swindon
Hi Corey, thank you for the 5* rating of Tenpin Swindon. We are so pleased to hear that our staff were friendly and helpful, and that you enjoyed your tasty food. It's great to know that the whole process was fast and easy, leading to a very enjoyable experience.
Take care,
Kirsty
great experience and easy to book
July 29, 2026
Reply from Tenpin - Swindon
Hi Olencia, thank you for taking the time to leave us a fantastic 5-star review of Tenpin Swindon! We are so pleased to hear that you had a great experience and found the booking process easy and we hope to see you again very soon! Best wishes - Mel
7th birthday bowling treat
The staff were very friendly and helpful, everybody enjoyed their visit, the bowling and arcade after was a big hit with the children.
July 25, 2026
Reply from Tenpin - Swindon
Hello
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff were friendly and helpful, and that everyone enjoyed their visit. It's fantastic that the bowling and arcade were such a big hit with the children! We hope to see you again soon. Best wishes - Clare
Swindon 10 pin
Swindon 10 pin: Great fun, easy to book and then add a couple more games at reception! Easy to use the games machine. All very clan and tidy!
July 29, 2026
Reply from Tenpin - Swindon
Hi Stephen, thank you for your 5* review of Tenpin Swindon! It's lovely to hear how much fun you had, how convenient you found the booking process, and the high levels of cleanliness at the venue. We can't wait to welcome you back again soon! Best wishes-Leila
The staff
The staff, especially Hannah were brilliant. My son and his friends had an amazing time
July 22, 2026
Reply from Tenpin - Swindon
Hi Samantha, thank you for the 5* rating of Tenpin. We're pleased to hear that your son and his friends had an amazing time and that Hannah made a positive impact. We hope to see you again soon!
Take care,
Kirsty
The staff were lovely and…
The staff were lovely and accommodating. It was clean and tidy
July 22, 2026
Reply from Tenpin - Swindon
Hello Gemma,
Thank you for taking the time to rate Tenpin Swindon 5 stars. We are so pleased you enjoyed your visit and found our team lovely and accommodating, and our venue clean and tidy. We look forward to welcoming you back again soon! All the best ~ Laura
Everything was already set up when we…
Everything was already set up when we arrived for my 6yr olds birthday party. Balloons were a lovely touch, kids loved the food and ice cream and especially the balloon modelling!
July 22, 2026
Reply from Tenpin - Swindon
Hi Kate, thank you for rating Tenpin Swindon 5*! We're thrilled to hear that all went well for your son's birthday party. We will be sure to pass your lovely comments on! Best wishes, Jade
Helpful staff
July 14, 2026
Reply from Tenpin - Swindon
Hi Alison, thank you for your 4* review of Tenpin Swindon! It's wonderful to hear how helpful you found our staff. We hope to see you again soon where we can hopefully gain that last star! Best wishes-Leila
Reply from Tenpin - Swindon
Hello Balachandra,
Thank you for taking the time to rate Tenpin Swindon 5 stars. We are delighted to hear that you enjoyed the bowling and look forward to welcoming you back again soon. All the best ~ Laura
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.