Terra's Kitchen Reviews 

476
•
TrustScore 3 out of 5

3.1

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Rated 2 out of 5 stars

There isn't a lot of variety. We've had a lot of issues with delivery not being on time to Terra's Kitchen would cancel our order completely. Then scheduling pick up has been a nightmare. The carrier... See more

Company replied

Rated 3 out of 5 stars

Our experience started off great, however, over time we began to see a decline in the quality of food. The menu has fewer new and exciting vegetarian/pescatarian options and as a result we have opted... See more

Company replied

Rated 3 out of 5 stars

I am happy with the food and delivery. They now require 100 purchase to qualify for free shipping which was not previously the case. Being the only one to eat Terra's Kitchen, $100 per week is too muc... See more

Company replied

Rated 3 out of 5 stars

The food is good and most of the recipes we have tried have been very tasty - a few have been bland. We recipes changed/ were added a bit more frequently. We have had some challenges with the way the... See more

Company replied

Company details

  1. Online Food Ordering Service
  2. also in
  3. Food Products Supplier

Information provided by various external sources

Terra's Kitchen is a meal-kit service that delivers fresh-prepped ingredients to make meals in 15-30 minutes. Skip the store and put the knife away; our washed and chopped seasonal ingredients and easy to follow recipe cards make cooking fun again.


Contact info

3.1

Average

TrustScore 3 out of 5

476 reviews

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3.1

All reviews

(476)

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Rated 5 out of 5 stars

I have tried EVERY and I mean EVERY…

I have tried EVERY and I mean EVERY food delivery service there is and Terra's is by far the very best!!! From the food vessel delivery to the quality and quantity - you just can't beat it!!! If I could give them 10 stars I would! Plus the website is so easy to navigate and place orders. This company is truly unique and way above the rest. They are the only one with a "cooled food vessel". Everyone else I have tried comes in a card board box with freezer packs. By the time I get it, the box is wet and the food is crushed and mushy. Save yourself the time, headache and money and go with Terra's - YOU WON'T BE DISAPPOINTED!

June 8, 2018
Unprompted review
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Reply from Terra's Kitchen

Wow Marilee!! Thank you so so much for the kind words! We're so happy you're enjoying TK!!

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Rated 4 out of 5 stars

Great option!

The food is great and I love the low- waste fridge vessel that the food is delivered in. I wish there was a phone number I could call Terra's kitchen for order problems or questions. Twice I have needed to contact TK and I had to wait for an email response. The email response was helpful but I had to wait until the following day. Otherwise, I really like TK!

June 8, 2018
Unprompted review
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Reply from Terra's Kitchen

Thank you for the feedback! We are working on improving our communication so we appreciate your input.

Rated 4 out of 5 stars

Deliveries are terrific but menu lacking

Deliveries are terrific - the vessel is perfect! Menu could be much more varied and change more frequently.

June 6, 2018
Unprompted review
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Reply from Terra's Kitchen

Kristin, thank you so much! Feedback like this is so appreciated.

Terra's Kitchen

Rated 5 out of 5 stars

Love this service

Love this service! Excellent cooler capsule used for deliveries. Keeps foods cold and fresh. Everything is premeasured so it makes cooking the meals so easy. Food has always arrived fresh. Highly recommended.

June 5, 2018
Unprompted review
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Reply from Terra's Kitchen

Wow, thank you Alex for the kind words!

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Rated 4 out of 5 stars

Helping us through busy schedules

Love the recipes we have tried so far. I love that clean-up is a breeze. I wish that measurements were in standard measurements (cup, tsp. Etc) and that there was more weekly variety for vegetarians, but it is nice that the recipes are available each week.

June 4, 2018
Unprompted review
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Reply from Terra's Kitchen

KK, thank you! We really appreciate it. We're sharing this feedback with the team.

Terra's Kitchen

Rated 5 out of 5 stars

i appreciate the good recipes

i appreciate the good recipes, the amount of raw ingredients sent is spot on and the recipe cards are easy to follow. recipe rotation is also very good, there's always something new to try.

June 4, 2018
Unprompted review
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Reply from Terra's Kitchen

Thank you so much Kenna for taking the time to rate us!

Rated 5 out of 5 stars

Great food

Great food, easy to follow recipes, easy return of vessel. All around A++

June 4, 2018
Unprompted review
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Reply from Terra's Kitchen

Thank you Michelle! We're happy you're liking TK

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Rated 4 out of 5 stars

The quality of the ingredients and the…

The quality of the ingredients and the recipes themselves are great, I only wish there was more variation week-to-week, as only having 1 or 2 new meals weekly makes it less likely that we will use it multiple weeks in a row.

June 4, 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Felicia, Thank you for this feedback! I'll send this to the team.

Rated 5 out of 5 stars

Excellent food

Excellent food, customer service and truly is such a QUICK yet healthy meal!!

June 4, 2018
Unprompted review
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Reply from Terra's Kitchen

Thank you Tara for taking the time to provide feedback! We're happy you're enjoying TK!

Rated 5 out of 5 stars

I love this meal service so much!

I love this meal service so much!
I recommend it to everyone who eats at home, and I've only ever been disappointed by a recipe twice (as opposed to every other week with other meal boxes I used to receive.) I love how easy the whole process is.

May 11, 2018
Unprompted review
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Reply from Terra's Kitchen

Rebecca, wow! We really appreciate it. We're sharing this feedback with the team. Thank you!

Rated 1 out of 5 stars

The food arrived spoiled and I emailed…

The food arrived spoiled and I emailed and left 2 voicemails and they won't return my call. They apparently got my messages as they cancelled my account . Customer service is awful as you cant speak to anyone....ever. if I could rate them 0 stars I would. Buyer beware!

May 10, 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Andrea,

A customer care agent will be in touch with you shortly,

Thank you,

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Rated 5 out of 5 stars

Great customer service

Great customer service, food and local for me.

May 5, 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Connie,

Thank you so much for the feedback. we are so happy to hear you have been enjoying your TK experience.,

Thank you,

Rated 1 out of 5 stars

Terra's Kitchen Delivered 7 Month Old, Rotted Food

I wanted to try Terra's Kitchen, and so I placed an order in September 2017. It never showed up, so they refunded my money. Fine. I come home in April 2018 to a Terra's Kitchen box -- yep, the same one that shipped in September sitting on my doorstep. They delivered SEVEN MONTH OLD FOOD. I have called and e-mailed Terra's Kitchen repeatedly and they haven't come to dispose of the disgusting, bio hazard of a box. Terra's Kitchen also hasn't tried to apologize or explain why this happened to me. Terrible service.

April 27, 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Caroline,

We are so sorry, this must have been such an inconvenience; a member of our team has contacted you to resolve this issue.

Thank you,

Rated 5 out of 5 stars

I love Terras kitchen

I love Terras kitchen. I was hoping for a 4.5 stars option. I love the shipping and that most ingredients, if not all, depending on the exact instructions, are actually prepped. My only reservation from ordering frequently is the cost. Unlike a some other options, the meal process vary depending on your selections. It is a little pricier than other food box options, but I've never had a problem with ingredients being damaged or missing. I will continue to order and recommend Terras Kitchen though because I do love it. I just wish I could order every week!

April 17, 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Toni,

Wow! We really appreciate it. We’re sharing this feedback with the team. Thank you!

Rated 4 out of 5 stars

The food being delivered at my door…

The food being delivered at my door every week and it coming in it's own little fridge is very convenient! The food is always fresh and delicious. The site is user friendly.I love how there are so many different selections to choose from for an example: how many servings per meal and what type of diet you are are etc. The only thing I would suggest is to have more meals to choose from that are 2 and or 4 servings. My family really enjoys using Terra's kitchen.

April 17, 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Kristina,

We love hearing what YOU love. Thank you!

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Rated 5 out of 5 stars

I love Terra's Kitchen

I love Terra's Kitchen! I have tried several other recipe delivery services and I find the recipes at Terra's have the most variety, are healthy AND delicious. I keep coming back to favorites and love trying new ones as well. I look forward to having meals ready to prepare when I get home from a busy day at work!

April 17, 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Chelsie,

We really appreciate it. We’re sharing this feedback with the team. Thank you!

Rated 2 out of 5 stars

There isn't a lot of variety, Terrible delivery service

There isn't a lot of variety. We've had a lot of issues with delivery not being on time to Terra's Kitchen would cancel our order completely. Then scheduling pick up has been a nightmare. The carrier will pick up the empty box then redeliver the empty box the next day; even though the return label is clearly visible.

April 17, 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Patricia,

Your comments are so helpful to us as we continue to find new ways to improve. Thank you!

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