Terravision Reviews 

5,070
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, helpful staff and the remarkably easy online booking process, noting that coaches consistently arrive on time to offer a very comfortable and reliable ride. Many people also appreciate the affordable prices and the convenient direct connections connecting city centers directly to major airports without unnecessary stress. Some reviewers were not happy with occasional scheduling problems and instances where buses were too full to allow pre-booked passengers to board. Passengers additionally mentioned difficulties locating the correct bus stops in large airports and experienced occasional frustrations regarding queue management and staff communication.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting affordable prices, clean coaches, and... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, punctual, and... See more

Location

Consumers find location to be ambiguous regarding the bus stop details. Reviewers noted that specific... See more

Booking process

Clients share ambiguous opinions on booking_process, with many reviewers praising how simple and easy it is... See more

Price

Reviewers highlight ambiguous aspects of price, as opinions are divided regarding the cost of the service.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pullmans always leave on time and I've never had any setbacks. The drivers are kind. Sometimes the cleaning isn't the best, last time there were crumbs on the seats at the bottom and that's why I didn... See more

Rated 4 out of 5 stars

Quick efficient service from Roma Termini to Ciampino. Great value for money. Was on time and journey took 40 minutes. Only downside had to load own luggage onto and off coach

Rated 4 out of 5 stars

The bus was on time, with a very good cost to benefit ratio. The only problem I had was to find the bus stop at the Malpensa airport, due to a recent change of the starting point

Rated 5 out of 5 stars

Easy to book, reliable and a great service. We booked for Milan Malpensa to Milan Central Station and we arrived in approx 50 minutes. We also booked the return trip a couple of days later, coach ar... See more


Company details

  1. Transportation Service
  2. Airport Shuttle Service

About Terravision

Written by the company

Low-Cost, High-Value Airport transfers!

We provide over 40 transfer services across Europe connecting airports with city centres or tourist destinations of significant interest. Since 2002 Terravision has transported more than 60,000,000 passengers.



Our Loyalty Reward program:

We offer all our users the opportunity to earn points which will result in discounts. Our convenient loyalty program allows you to earn 1 point for every euro spent (1 = 1 point). By registering on our site you will automatically access our reward system.

N° of points Your Reward
25 points 5% discount
50 points 10% discount
80 points 15% discount
100 points 25% discount

Once you have collected enough points just log-in to your personal area and redeem the collected points in the form of a promo code.

FAQs - Frequently Asked Questions:

Is the ticket valid for the booked ride only? click here
Can I modify the date/time of travel? click here
The name on the ticket is different from the one of the passenger, is this a problem? click here
Have you booked the wrong route but you still want to use your ticket? click here
Find all the FAQs here


Terravision Airport transfers: frequent, efficient, convenient

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(5,070)

805 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Tera Fast Experience

Ceased our driver made our Tera Fast experience great, very personable and had a lot of great recommendations on restaurants!

June 3, 2026
Unprompted review
Terravision logo

Reply from Terravision

Dear Sabbir,

Thank you for taking the time to share your positive feedback.

We are delighted to hear that you had a great TerraFast experience and that your dedicated Personal Assistant, Cesare, contributed to making your journey enjoyable. We are especially pleased that their professionalism, friendliness, and local recommendations helped enhance your visit.

We truly appreciate your kind words and look forward to welcoming you again on your next trip.

Kind regards,

The Terravision Team

Rated 1 out of 5 stars

Terrible service

Terrible service. I pre-booked and paid for an airport bus ticket for a specific time, only to be refused boarding because the bus was already full. What’s the point of booking a bus departure time in advance if a seat is not guaranteed!? As a result, I nearly missed my flight.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Cesare drove us to our terravision bus…

Cesare drove us to our terravision bus perfectly. He arrived on time and was really kind. It was so early in the morning and to have the chance to take a terrafast service is highly recommended.

June 1, 2026
Unprompted review
Terravision logo

Reply from Terravision

Dear Belén,

Thank you for your wonderful feedback!

We are delighted to hear that your dedicated Personal Assistant, Cesare, provided a punctual, professional, and friendly service, helping you reach your Terravision bus smoothly and on time.

We understand how valuable a reliable transfer can be, especially during the early hours of the morning, and we are pleased that TerraFast contributed to making your journey more comfortable and stress-free.

Thank you for recommending our service. We look forward to welcoming you again soon.

Kind regards,

The Terravision Team

Rated 5 out of 5 stars

I'm satisfied with Terravision's

I'm satisfied with Terravision's services. I recommend driver Cesare. A safe, professional journey.

June 1, 2026
Unprompted review
Terravision logo

Reply from Terravision

Dear Mila,

Thank you for sharing your positive experience!

We are delighted to know that you were satisfied with our service and that your dedicated Personal Assistant, Cesare, provided a safe and professional service. Your recommendation is greatly appreciated and serves as a valuable recognition of the commitment our team puts into delivering a high-quality travel experience.

Thank you for choosing us. We look forward to assisting you again in the future.

Kind regards,

The Terravision Team

Rated 5 out of 5 stars

Fantastic new service from Terravision

Fantastic new service from Terravision. We were given the VIP treatment from all the staff we met. Front seats were reserved for us on the coach and when we arrived at Termini station our driver Mario was waiting to take us directly to our accommodation in Trastevere. Absolutely transformed getting to the city and took all the worry out of making connections and buying tickets. I definitely recommend using this service. The best thing is that we already have our return journey booked. Many thanks to Mario our super friendly driver and all at Terravision!

May 31, 2026
Unprompted review
Terravision logo

Reply from Terravision

Dear Philipp,

Thank you very much for your wonderful feedback!

We are delighted to hear that you enjoyed your TerraFast experience and that our team was able to provide you with a smooth and comfortable journey from start to finish. It is especially pleasing to know that your dedicated Personal Assistant Mario and our staff contributed to making your arrival in Rome stress-free, and that you appreciated the assistance and attention provided along the way.

Thank you for choosing Terravision. We look forward to welcoming you again soon.

Kind regards,
The Terravision Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look