The customer service was excellent, always prompt and clear. The company was able to send sample to me in Ireland to borrow w/ return postage paid for ease on my part. I think the rug I received is l... See more
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Quality is why we love your products. Shipping from Austria to Iowa/USA took 3 weeks via mail. No problem, package was in perfect condition. Thank you.
I am very satisfied with this store and products they offer, payment process is easy and secure, shippment was timely and packaged well, will buy again! thank you!
Everything went very well. The order process was easy and delivery time estimate was correct. Quick answer through webchat. And, of course, I am very happy with all the products received - very good q... See more
Company details
Written by the company
Bei Textilshop.at finden Sie wunderschöne Textilien wie Tischdecken, Bettwäsche, Küchenwäsche, schöne Accessoires und Teppiche. Die Heimtextilien werden regional und möglichst CO2-neutral in bester Qualität in österreichischen Familienbetrieben hergestellt. Alle Produkte können Sie direkt nach Maß bestellen und gerne senden wir Ihnen kostenlose Muster unserer Naturprodukte zu.
Contact info
Rathausplatz 6, 4550, Kremsmünster, Austria
- 0043-7583-51166
- office@textilshop.at
- www.textilshop.at
4.9
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
great service
February 26, 2026
This company has excellent quality of…
This company has excellent quality of products and services.
December 5, 2025
Great customer service
October 14, 2025
Order 89005:Unacceptable Delivery Handling & Zero…
Unacceptable Delivery Handling & Zero Accountability
I ordered a product from Textilshop.at, expecting a professional and secure delivery. Instead, the courier left my package outside without my authorization, where it was damaged. Despite repeatedly requesting proof that I had consented to this, the company failed to provide any evidence—because none exists.
At no point was I informed which courier would be delivering my parcel, nor was I given a tracking number in advance. I never authorized an unattended delivery, nor was I contacted by the courier to approve such a drop-off. Yet, Textilshop.at has refused to take responsibility for the failure, instead shifting blame onto the courier and asking me to chase them for answers.
Under EU consumer law, the seller is responsible for the goods until they are in the customer’s possession—not dumped outside. Instead of properly handling the issue, Textilshop.at ignored their legal obligations, provided no resolution, and left me with a damaged item.
If you value customer service and reliable delivery, I strongly advise against purchasing from this company. A responsible business should own up to delivery failures instead of pushing the blame onto a third party.
I will be escalating this case with the European Consumer Centre Austria and Austria’s Federal Ministry for Digital and Economic Affairs (BMDW). I hope my experience helps future customers avoid the same frustration. You can follow up with me by email, order 89005.
Issue fully resolved with replacement after a negotiated talk. Product quality was exceptionally good
March 24, 2025
Unprompted review
3 stars
3 stars, because I don’t speak German and there is no option to switch to English. This is not ok, when you ship internationally.
But the quilt was good. Thank you!
January 20, 2025
Super send back process
Super send back process, and very kind communication.
December 12, 2024
Unprompted review
I was very satisfied with the communication and delivery
I was very satisfied with the communication and fast delivery of the goods.
September 6, 2024
The customer service was excellent
The customer service was excellent, always prompt and clear. The company was able to send sample to me in Ireland to borrow w/ return postage paid for ease on my part. I think the rug I received is lovely and what I expected. It came very quickly.
March 27, 2024
Excellent Quality & Delivery
Excellent quality! Fast and reliable delivery to New York City, USA. Very pleasant customer support.
January 2, 2024
Top decken (silkdream)!
November 15, 2023
Quality is why we love your products
Quality is why we love your products. Shipping from Austria to Iowa/USA took 3 weeks via mail. No problem, package was in perfect condition.
Thank you.
September 25, 2023
My side sleeper pillow is wonderfull
My side sleeper pillow is wonderfull, and was delivered to me very fast and correct.
September 18, 2023
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