Great Northern Reviews 

Great Northern are constantly cancelling scheduled trains due to lack of train crew!! This is especially true at weekends. This makes the service very unreliable. Really needs to be sorted out- employ more staff.

As with previous reviews, it is unfortunate that zero stars is not an option.

I unfortunately decided to buy a first class ticket, under the impression that this would provide a better experience/seat and maybe a drink for the extra £30.

What I got was the same cr@ppy seats and service and no extras whatsoever. When I complained about this (online obviously as there were no staff there), I got told that it was first class because of the improved experience!!!

An absolute joke of a company that I will not be using again and would advise anyone that is thinking of getting a train with them to think of a different option.

How sh1it are they this service is terrible and when they cancel their trains they expect you to pay for another ticket the next day. They need to be be nationalised at least we would make money we we were being ripped off. Rubbish service sooner the system.dies.the better

A joke, absolute joke and a total and utter joke - No train crews today - What a joke a train company that doesn’t feel it needs to run trains
Like a hospital that thinks it doesn’t need doctors and nurses or an airline that doesn’t have aeroplanes
GNR love this joke so much they keep telling it - No train crews

Would give it less than 1 star if possible. Absolute disgrace of a train operator. They have lied to their customers over the year with an unhelpful customer service when questioned. I wish I could avoid using them.

The staff at Welwyn Garden City are rude, unhelpful and show no discretion. They seem to take pleasure in others misery and are on a complete power trip.

If I could use another train provider, I would. I am legitimately looking at moving so I can avoid using this station. It pains me giving this train company any of my hard earned cash! Incompetent and consistently unhelpful and rude staff.

Avoid Great Northern at all costs!! It’s unbelievable that a customer-facing company can get away with such poor customer service.

They’re about as reliable as a chocolate teapot

Can I not give 0 stars? Worst service of any kind of company. Ever.

Dire, dreadful service. To say it is a 3rd world service in a 1st world country is an insult to 3rd world countries. I’ve just come back from India where the trains run on time. There is no excuse for this & there is a real arrogance and greed at the top level of it, leaving more junior staff to do their best in facing legitimate anger from the public. Where is the accountability at the highest level? Bermuda or somewhere similar living it up on the back of public misery?

2nd time Iv used this service and both occasions experienced late running trains ! Long Delays ! Cancelled services ! Terminates before destination and having to change and wait for another service ! Terrible , ridiculous and pathetic service !!

To continue my previous one star review....as zero stars is unfortunately not an option. Today I have been kept for 40 minutes on a broken down and ludicrously hot train stuck half way into a platform. With half hour of that having had no updates provided by driver or staff as to what is going on. The amount of times I am late to work because of this train service would probably of had me fired, were it not for colleagues having the same issue. Stay from "Great" Northern!!!!

Dreadful rail company. Takes no responsibilty for endless last minute cancellations. Pathetic excuses that apologise for the lack of trains and staff - why is public money going to these people? Roll on nationalisation.

Absolute legal thief. Recently we travelled to London. Train stopped in half way and we have been announced to get out as major disruption was ahead. Staff recommended to travel via bus as likely there would not be further service.

We have claimed money twice and automated system diagnosed that 'no claim is applicable' as there was not delays according to system. When you speak to company directly they refuse to speak to you and refer you to automated system.

This is good example how to do decent money with no service provided. If everyone will do like them this world will become real rubbish!!!!!!

Since the new trains have come into use I have such an uncomfortable journey. The seats are awful so upright that your back actually aches after the journey . I’ve heard so many passengers say the same thing . Why did they change the old style seats to stiff hard plastic ones. So so uncomfortable I really hope they change them back or il be seeing a physiotherapist for my back pain and sending them the bill !

The service provided is third world at best. Sky high fares that are nothing short of criminal and totally unjustified and an overcrowded mess that quite often is late. Far worse than using rush hour Indian trains the franchise should be removed from this company.

HOW MUCH MORE OF OUR PRECIOUS TIME CAN YOU WASTE THIS YEAR?

Your staff Great Northern get pay for standing on the platform, I am not as being late every day from work because of delays and cancellations of the trains!!!!

Always delayed or cancelled especially mornings and rush hour evenings. What a joke!

Not enough bad words to say about how bad their "service" is.

Awful
Cancelled and late trains every day guaranteed
No messaging or communication makes it worse