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Thankbox Reviews 1,032

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease of setting up and sharing virtual cards, as well as the intuitive website design. Many appreciate the product's ability to facilitate personalized messages, photos, and even monetary collections, making it a meaningful alternative to traditional cards. The staff is also frequently commended for their excellent customer service and helpfulness. However, some customers expressed dissatisfaction with the payment process, particularly regarding gift cards and withdrawals. Issues included difficulties using prepaid Mastercards, declined payments, and additional fees for both contributors and recipients when withdrawing cash. A few people also found the site complicated when trying to use collections for personalized gifts, noting that funds often go directly to the recipient rather than allowing for bespoke purchases.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the platform's ease of use and... See more

Product

Reviewers highlight positive aspects of the product, often describing it as a lovely surprise and a great... See more

Website

Reviewers express satisfaction with the website, highlighting its intuitive and straightforward design. Many... See more

Payment

Users describe ambiguous interactions with payment. Many customers appreciate the ease of collecting and... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and friendliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have family living all around the world, so this service allows me and family to send a card or storyboard with all our messages and photos. It is a great way for me to send money to family for bir... See more

Rated 5 out of 5 stars

I recently received a Thankbox card and it was such a lovely surprise. The whole experience felt really personal, with messages, photos, and little touches from everyone that made it so much more mean... See more

Company replied

Rated 5 out of 5 stars

Perfect gift to send our Aussie-bound son on his travels. Rather than adding additional weight of presents, family and friends sent him on his way with love, best wishes and photos. Super easy link... See more

Company replied

Rated 5 out of 5 stars

excellent experience from beginning to end. every part of the customer journey feels natural and easy. we've set up a farewell card in minutes, shared with contributors, and everyone has, to our surp... See more

Company replied


Company details

  1. Greeting Card Shop
  2. Corporate Entertainment Service
  3. Corporate Gift Supplier
  4. Money Transfer Service
  5. Payment Service
  6. Web Collaboration Platform

About Thankbox

Written by the company


The hassle-free way to organise a delightful card and gift collection.

Do it all online, wherever you are in the world. It's a digital way for lots of lovely people to celebrate one lucky person.

Start your card for free in one minute. No account required. Pay only when you're ready to send.

🥰 The perfect way to say "Farewell", "Happy Birthday" or "Congratulations". Made for remote teams spread around the globe.

💌 It's easy to create and gather messages from everyone. Thankbox supports unlimited number of messages that can be as long or as short as you like. Attach photos, videos, and GIFs to each message.

🎁 Set up a collection pot, too! Everyone can chip-in to a gift collection that the recipient can claim as a gift card for hundreds of retailers (or a prepaid card).

Create a Thankbox

Got an occasion? We got you covered. Thankbox can be used for:
  • Leaving cards
  • Birthday card and collection
  • Farewell cards
  • Wedding cards
  • Gift collections
  • Teacher cards
  • Retirements
  • Maternity leave cards
  • Graduations
  • Engagements
  • Sympathy & condolence cards
  • Get well soon cards
  • And any other occasion

Get up to 50% off when you buy cards in bulk. Check out our pricing page for more info.

Start for free, no account required!

Only pay when you're happy and ready to send your card.

Setup your Thankbox in one minute and start collecting messages & contributions immediately. You can split the cost with everyone and pay from the collection pot. We think it's fair to share.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Misleading Advertising

Unable to collect contributions in one currency and then redeem in another. False advertising.
Redemption options are too restrictive.

March 2, 2026
Thankbox logo

Reply from Thankbox

Hey Roger,

You can absolutely collect in one currency and redeem in another. Can you please contact us at support@thankbox.com and we can certainly help you out!

Rated 5 out of 5 stars

Easy to create & share

Easy to create & share, easy to customise. Does exactly what you want in the best way possible

February 10, 2026
Unprompted review
Thankbox logo

Reply from Thankbox

We appreciate your kind feedback, Louisa! ❤️

Rated 5 out of 5 stars

Was struggling to find a way of gift…

Was struggling to find a way of gift money or a voucher from the UK to Spain, so this was a great way to go and very easy to use. Loved the ability to schedule the gift.

February 1, 2026
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Reply from Thankbox

So glad we could help make it easy for you, especially across countries! 😊 Thanks for sharing your experience, Anita!

Rated 5 out of 5 stars

Thankbox

Thankbox, is an easy way to express gratitude to someone or send best wishes.It works particularly well in a larger team, where everyone can express their opinion or wishes, and if they wish, contribute to a collection, for example, for a colleague's child's birth.

February 2, 2026
Thankbox logo

Reply from Thankbox

Thank you for the lovely feedback, Krystyna! We’re really glad Thankbox made it easy for your team to come together and celebrate special moments. We appreciate you taking the time to share this. 😊

Rated 5 out of 5 stars

Thank you

Thank you, had a problem, emailed and a reply came back within 48 hours telling me how to resolve it.

January 31, 2026
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Reply from Thankbox

Thanks so much for your review, Carolyne! I’m glad we could help on time. 😊

Rated 5 out of 5 stars

Great Service!

Customer service is always very helpful! It took me a few minutes to figure out the website on my own but once I knew how it works, it's very streamlined and easy to use on subsequent visits.

February 4, 2026
Thankbox logo

Reply from Thankbox

Thank you for the thoughtful feedback, Kali! It means a lot to us that you found value in the support and stuck with it. 🙏🏻

Rated 5 out of 5 stars

Love thankbox

Love thankbox, quick, easy to use, and takes the hassle out of collecting messages & money

February 3, 2026
Thankbox logo

Reply from Thankbox

Thank you for the kind feedback, Louise! 🙏🏻

Rated 5 out of 5 stars

Easy to set-up

Easy to set-up, share and for other to contribute to the e-card.

February 3, 2026
Thankbox logo

Reply from Thankbox

Great to hear this, Eileen! Thank you! 🙏🏻

Rated 5 out of 5 stars

Thankbox was better then I expected...

Thankbox was very easy to use and share with colleagues... I received updates as people signed our virtual card and when all done the process to send was also very easy.

All in all a very good easy to use and reliable service and would highly recommend it to anyone.

February 3, 2026
Thankbox logo

Reply from Thankbox

Thank you so much for the recommendation, Les! We’re really glad everything went smoothly from start to finish. 😊❤️

Rated 4 out of 5 stars
Thankbox logo

Reply from Thankbox

Thanks for sharing your thoughts with us, Ady! We do our best to keep fees as low as possible, but we appreciate your feedback. 🙏🏻

Rated 5 out of 5 stars

Thankbox, makes life easier

I used Thankbox following a recommendation from a colleague. I needed to quickly put together a last minute collection for a colleague who was retiring. The whole process was easy and straightforward. The was a good choice of themes and pictures for the cards and options to add gift cards or presents. It made the whole process of being the nominated person to make the rounds less of a drama. Having an option to share the link as well meant that I could use it across a variety of platforms i.e. emails, messages, whats app etc. Thank you Thankbox, I will definately use you again 🥰

January 31, 2026
Thankbox logo

Reply from Thankbox

Thank you so much for sharing your Thankbox experience, Pippa! We’re really glad we could help make a last-minute collection feel stress-free. 🧘🏻‍♀️ We’ll be here whenever you need us. 💛

Rated 5 out of 5 stars

Thankbox site was easy to use from…

Thankbox site was easy to use from creating the card, inviting people to write messages, to sending it to the recipient.

January 31, 2026
Thankbox logo

Reply from Thankbox

That's what we strive for, Paul! Thank you! 🙏🏻

Rated 5 out of 5 stars

excellent experience from beginning to…

excellent experience from beginning to end. every part of the customer journey feels natural and easy. we've set up a farewell card in minutes, shared with contributors, and everyone has, to our surprise, used the tool, no matter their skills or profile. it's just what we needed.
congrats, Thankbox, for a really good product that stands out from the rest.

January 29, 2026
Unprompted review
Thankbox logo

Reply from Thankbox

Your kind words made our day, Oscar! 🥰 We’ll be here whenever you need us. 💛

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