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Thankbox Reviews 1,038

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease of setting up and sharing virtual cards, as well as the intuitive website design. Many appreciate the product's ability to facilitate personalized messages, photos, and even monetary collections, making it a meaningful alternative to traditional cards. The staff is also frequently commended for their excellent customer service and helpfulness. However, some customers expressed dissatisfaction with the payment process, particularly regarding gift cards and withdrawals. Issues included difficulties using prepaid Mastercards, declined payments, and additional fees for both contributors and recipients when withdrawing cash. A few people also found the site complicated when trying to use collections for personalized gifts, noting that funds often go directly to the recipient rather than allowing for bespoke purchases.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the platform's ease of use and... See more

Product

Reviewers highlight positive aspects of the product, often describing it as a lovely surprise and a great... See more

Website

Reviewers express satisfaction with the website, highlighting its intuitive and straightforward design. Many... See more

Payment

Users describe ambiguous interactions with payment. Many customers appreciate the ease of collecting and... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and friendliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have family living all around the world, so this service allows me and family to send a card or storyboard with all our messages and photos. It is a great way for me to send money to family for bir... See more

Rated 5 out of 5 stars

I recently received a Thankbox card and it was such a lovely surprise. The whole experience felt really personal, with messages, photos, and little touches from everyone that made it so much more mean... See more

Company replied

Rated 5 out of 5 stars

Perfect gift to send our Aussie-bound son on his travels. Rather than adding additional weight of presents, family and friends sent him on his way with love, best wishes and photos. Super easy link... See more

Company replied

Rated 5 out of 5 stars

excellent experience from beginning to end. every part of the customer journey feels natural and easy. we've set up a farewell card in minutes, shared with contributors, and everyone has, to our surp... See more

Company replied


Company details

  1. Greeting Card Shop
  2. Corporate Entertainment Service
  3. Corporate Gift Supplier
  4. Money Transfer Service
  5. Payment Service
  6. Web Collaboration Platform

About Thankbox

Written by the company


The hassle-free way to organise a delightful card and gift collection.

Do it all online, wherever you are in the world. It's a digital way for lots of lovely people to celebrate one lucky person.

Start your card for free in one minute. No account required. Pay only when you're ready to send.

🥰 The perfect way to say "Farewell", "Happy Birthday" or "Congratulations". Made for remote teams spread around the globe.

💌 It's easy to create and gather messages from everyone. Thankbox supports unlimited number of messages that can be as long or as short as you like. Attach photos, videos, and GIFs to each message.

🎁 Set up a collection pot, too! Everyone can chip-in to a gift collection that the recipient can claim as a gift card for hundreds of retailers (or a prepaid card).

Create a Thankbox

Got an occasion? We got you covered. Thankbox can be used for:
  • Leaving cards
  • Birthday card and collection
  • Farewell cards
  • Wedding cards
  • Gift collections
  • Teacher cards
  • Retirements
  • Maternity leave cards
  • Graduations
  • Engagements
  • Sympathy & condolence cards
  • Get well soon cards
  • And any other occasion

Get up to 50% off when you buy cards in bulk. Check out our pricing page for more info.

Start for free, no account required!

Only pay when you're happy and ready to send your card.

Setup your Thankbox in one minute and start collecting messages & contributions immediately. You can split the cost with everyone and pay from the collection pot. We think it's fair to share.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A biker community giving back....

The most amazing way I have come across to do a crowd funding for someone special that deserves that Christmas bonus and give back from a community that has created a massive impact. That alot of us where very grateful for.

January 4, 2025
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Reply from Thankbox

What a wonderful way to use Thankbox, Andrew! 🤗 We’re so glad it helps your community come together to show appreciation in such a meaningful way! 💚

Rated 5 out of 5 stars

Great idea

Great idea, it was a nice way for colleagues to share their thoughts and well wishes.

October 13, 2025
Unprompted review
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Reply from Thankbox

Thank you for the kind words, Mr Idrissi! 💌

Rated 5 out of 5 stars

Happiness

It made me happy. I genuinely loved it and will use more in future. It’s very realistic thought and I really appreciate it.

October 10, 2025
Unprompted review
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Reply from Thankbox

So glad it brought you joy, Deepika! Thank you for your support and for sharing such heartfelt feedback. ❤️

Rated 1 out of 5 stars

Complicated site and a little bit rubbish

This is such a complicated site and when eventually you have the card you want, ready to send out you realise it is not a collection you can use to buy a personalised gift, the cash goes directly to the recipient. That might be fine for weddings etc but limits options. Only use if the recipient wants cash or a gift card. Not for bespoke.

October 10, 2025
Unprompted review
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Reply from Thankbox

Hey there,

Sorry to hear you've not enjoyed using Thankbox.
You are correct that Thankbox is best used when letting the recipient pick what they want.

However, we do actually support sending the collected to the creator - provided they email us.

Hope that clears it up!

Kind regards,
Val from Thankbox

Rated 5 out of 5 stars

Lovely family-run business who care about their customers

Thankbox are amazing! The site is really user-friendly, easy to use and there are lots of great design options to choose from and links to add extra gifts, so it becomes a one-stop shop for special occasions! Val and the team are excellent, they really care about their customers and their experience. Thanks very much Thankbox, I can't recommend them enough :-)

October 9, 2025
Unprompted review
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Reply from Thankbox

This absolutely made our day, Samantha! We love helping make special occasions easy and meaningful. 😊 Thanks for the kind words and recommendation! ❤️

Rated 5 out of 5 stars

User Friendly

User Friendly, lots of options to customize and ideal for groups/family that are scattered across the globe.

September 30, 2025
Unprompted review
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Reply from Thankbox

We love connecting families, friends, and colleagues across the globe. Thanks for the lovely feedback, Madeleine! 🥰

Rated 5 out of 5 stars

Surprising easy to set up and monitor

Surprising easy to set up.
I liked having the updates of who had signed, as it was reassuring to know it was being accessed.
When it came to scheduling the card to be sent this was very handy, and i was notified when they had opened it,
I knew what was happening every step of the way.
I would definitely use it again.

October 1, 2025
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Reply from Thankbox

It’s great to know you enjoyed being kept in the loop at every step, Tracey! 🙏🏻 We love making it easy and stress-free! 🤗

Rated 5 out of 5 stars

Using Thankbox is so easy

Using Thankbox is so easy, it's my go-to virtual card and collection method. I've used 3 times now and each time it has been easy to set up and share a link for colleagues to add messages including images and gifs, plus adding a collection, which can then be used to pay the small fee.

September 30, 2025
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Reply from Thankbox

Thank you, Rachael! We love hearing that Thankbox has become your go-to and that every setup has been smooth and simple for you. 🥰

Rated 5 out of 5 stars

Thankbox is the best

Thankbox is the best group card and collection site that I have used. Very straight forward, user friendly, love the premium features and option to customise the card. In comparison, CollectionPot is limited and a headache to set up. I like that the recipient can choose whether to claim the funds through gift card, pre-pay card or PayPal. I also like that it gives the option to use part of the contributed funds to get a gift delivered to recipient.

However, the gift selection could be better (more options e.g. add more to the range like spa hampers) and is pricey which is my only criticism. Also would be good if when you use part of the funds to buy a gift, that you can also display gross contributions and gifts purchased instead of only seeing net contributions after gift purchase. That way, contributors and the recipient have full transparency.

September 30, 2025
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Reply from Thankbox

Thank you so much for the thoughtful feedback, Tiffany! 💌 We’re delighted you love the flexibility and ease of using Thankbox, and we really appreciate your suggestions on the Thankbox gifts and transparency. 🙏🏻

Rated 5 out of 5 stars

Thank Box has created an easy and…

Thank Box has created an easy and engaging way to show your appreciation in the moment.

I loved receiving my moment of appreciation which I can keep and hold as a reminder that I made a difference to that person on that day.

Additionally I was able to show my appreciation back and share the joy having received the Thank Box brought me.

September 10, 2025
Unprompted review
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Reply from Thankbox

We love this!! Appreciation really does come full circle. ❤️ Thanks for sharing how meaningful your Thankbox experience was, Sonia!

Rated 5 out of 5 stars

Great Group Gifting Option!!

I found Thankbox through a quick Google search when looking for an easy way to coordinate a monetary gift with virtual gift card for the close mutual friend of 16 women all living different parts of the country. This was quick, easy, and efficient. We were able to send personalized messages with text, videos, GIFs, and audio. From set-up to gift sent was a little more than 24 hours. I love the concept and will definitely be using Thankbox again!

September 4, 2025
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Reply from Thankbox

So glad you found us, Monica! It’s wonderful to hear the whole experience was quick, easy, and full of personal touches. 🥰

Rated 1 out of 5 stars

Terrible support

My family member was in a desperate time and needed the gift card asap. We waited 2 days contacted the support (no reply 3 times). What is the point of giving a gift while being embarrassed about now having the gift load.

September 8, 2025
Unprompted review
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Reply from Thankbox

Hell Chloe,

As per our terms of service and the information we send recipients, it can take up to 1 week for a gift card to be processed - this is due to security and compliance checks. Most are usually instant or same day. In your case it was just 3 days.

Thankbox is not intended to be an emergency money transfer service and we do not advise it being used that way.

Rated 5 out of 5 stars

Thankbox has completely transformed the…

Thankbox has completely transformed the way we organise collections and group messages. It’s intuitive, efficient, and eliminates the hassle of chasing people with a physical card. I wouldn’t go back to the old way, this is definitely the future of workplace gifting.

September 4, 2025
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Reply from Thankbox

We love knowing Thankbox has become your go-to for collections and messages, Jessica. Thanks for embracing the future with us! 😊💚

Rated 5 out of 5 stars

Easy to use and great value!

Easy to use, good value, great to have a card and options for contributing to a gift card at minimal cost.

September 3, 2025
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Reply from Thankbox

Thanks for your kind feedback, Jo! 🙏🏻

Rated 5 out of 5 stars

I have been using Thankbox now for over…

I have been using Thankbox now for over 3 years and the experience is always exceptional. During this time more features, backgrounds and enhancements for user experience have been added which is amazing and really useful. I support a global team so am regularly arranging cards for various events throughout the year. I will continue to promote this company to my colleagues

September 2, 2025
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Reply from Thankbox

It means a lot to hear from a long-time user, Kim. Thank you for being with us for over 3 years! We really appreciate your ongoing support and for spreading the word to your colleagues. 🙏🏻❤️

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