Banner for Thankbox

Thankbox Reviews 1,038

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the ease of setting up and sharing virtual cards, as well as the intuitive website design. Many appreciate the product's ability to facilitate personalized messages, photos, and even monetary collections, making it a meaningful alternative to traditional cards. The staff is also frequently commended for their excellent customer service and helpfulness. However, some customers expressed dissatisfaction with the payment process, particularly regarding gift cards and withdrawals. Issues included difficulties using prepaid Mastercards, declined payments, and additional fees for both contributors and recipients when withdrawing cash. A few people also found the site complicated when trying to use collections for personalized gifts, noting that funds often go directly to the recipient rather than allowing for bespoke purchases.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the platform's ease of use and... See more

Product

Reviewers highlight positive aspects of the product, often describing it as a lovely surprise and a great... See more

Website

Reviewers express satisfaction with the website, highlighting its intuitive and straightforward design. Many... See more

Payment

Users describe ambiguous interactions with payment. Many customers appreciate the ease of collecting and... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and friendliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have family living all around the world, so this service allows me and family to send a card or storyboard with all our messages and photos. It is a great way for me to send money to family for bir... See more

Rated 5 out of 5 stars

I recently received a Thankbox card and it was such a lovely surprise. The whole experience felt really personal, with messages, photos, and little touches from everyone that made it so much more mean... See more

Company replied

Rated 5 out of 5 stars

Perfect gift to send our Aussie-bound son on his travels. Rather than adding additional weight of presents, family and friends sent him on his way with love, best wishes and photos. Super easy link... See more

Company replied

Rated 5 out of 5 stars

excellent experience from beginning to end. every part of the customer journey feels natural and easy. we've set up a farewell card in minutes, shared with contributors, and everyone has, to our surp... See more

Company replied


Company details

  1. Greeting Card Shop
  2. Corporate Entertainment Service
  3. Corporate Gift Supplier
  4. Money Transfer Service
  5. Payment Service
  6. Web Collaboration Platform

About Thankbox

Written by the company


The hassle-free way to organise a delightful card and gift collection.

Do it all online, wherever you are in the world. It's a digital way for lots of lovely people to celebrate one lucky person.

Start your card for free in one minute. No account required. Pay only when you're ready to send.

🥰 The perfect way to say "Farewell", "Happy Birthday" or "Congratulations". Made for remote teams spread around the globe.

💌 It's easy to create and gather messages from everyone. Thankbox supports unlimited number of messages that can be as long or as short as you like. Attach photos, videos, and GIFs to each message.

🎁 Set up a collection pot, too! Everyone can chip-in to a gift collection that the recipient can claim as a gift card for hundreds of retailers (or a prepaid card).

Create a Thankbox

Got an occasion? We got you covered. Thankbox can be used for:
  • Leaving cards
  • Birthday card and collection
  • Farewell cards
  • Wedding cards
  • Gift collections
  • Teacher cards
  • Retirements
  • Maternity leave cards
  • Graduations
  • Engagements
  • Sympathy & condolence cards
  • Get well soon cards
  • And any other occasion

Get up to 50% off when you buy cards in bulk. Check out our pricing page for more info.

Start for free, no account required!

Only pay when you're happy and ready to send your card.

Setup your Thankbox in one minute and start collecting messages & contributions immediately. You can split the cost with everyone and pay from the collection pot. We think it's fair to share.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

easy to use

easy to use, keeps you updated with progress . brilliant way to send a card for any occasion.

July 31, 2025
Thankbox logo

Reply from Thankbox

Thank you so much, Jana! 🙏🏻

Rated 5 out of 5 stars

Wow 🤩 what an incredible gift and so…

Wow 🤩 what an incredible gift and so easy to use. I received some beautiful messages and gift card link from my class at school and was totally blown away by the whole process! Would definitely recommend to anyone who wants to send a really thoughtful gift 🥰

July 22, 2025
Unprompted review
Thankbox logo

Reply from Thankbox

Thank you for such a wonderful review, Rebecca! 🥰 We’re so happy to hear the messages and gift made your day so special. Making meaningful moments effortless is exactly why we do what we do!

Rated 1 out of 5 stars

Shocking service

After accepting my reward and selecting a Mastercard on the 2nd July 2025 I started the 15-25 business day wait for it to be issued to the UK via UPS. Yesterday I received 3 emails saying I'd spent most of my reward in the USA!!

As of yet I’ve not received the card here in the UK so it would appear it was stolen at some point after it was created and used fraudulently thereafter. Someone needs to investigate this.

The credit card company (My Payment Vault) want me to fill a form for each transaction and either post or fax it back to the USA. Clearly not heard of email. The investigation process is quoted at 120 days plus postage time.

I then contacted the Helpdesk (a company called "Tremendous") via the Thankbox email and they've just brushed it off with a standard set reply - shocking

This was a £450 gift and because I chose a Credit card it was reduced to £445

08/08/2025 - after numerous emails this has now been resolved. I'm pretty sure without writing this review it would have taken so much longer.

June 26, 2025
Unprompted review
Thankbox logo

Reply from Thankbox

Hi Mike,

Thank you for sharing your feedback!

We’re extremely sorry to hear about your experience with the physical prepaid Mastercard and we have reached out to you via email to help resolve the issue as quickly as possible. Please check your inbox when you can, as we want to make sure this gets resolved and you can enjoy your gift.

Kind regards,
Desi from Thankbox

Rated 5 out of 5 stars

I received the Thankbox when I retired…

I received the Thankbox when I retired from work. It was a wonderful surprise to receive it. It was lovely to read the personal messages my colleagues left and it was great to be able to download them and be able read them back whenever I want.

What a fantastic idea.

July 24, 2025
Unprompted review
Thankbox logo

Reply from Thankbox

Thank you for sharing your Thankbox experience with us, Les! ❤️

Rated 5 out of 5 stars

Using Thankbox was very easy and…

Using Thankbox was very easy and straightforward. Took a few mins to register and share a link with other colleagues. It did take the stress away from managing a pot and a card with colleagues across the globe.

July 9, 2025
Unprompted review
Thankbox logo

Reply from Thankbox

Thank you for using Thankbox, Kev! We appreciate your support. 💌😊

Rated 5 out of 5 stars

Absolutely fantastic concept

Absolutely fantastic concept! It was so lovely to receive a Thankbox from my colleagues before I go on sabbatical. Such a nice email to get and great that colleagues from near and far can contribute. Highly recommend.

July 14, 2025
Unprompted review
Thankbox logo

Reply from Thankbox

Thank you for sharing your Thankbox experience with us, Melinda! ❤️

Rated 5 out of 5 stars

Retirement Gift

I received the Thankbox when I retired from teaching. The children left me a personal message which was very touching and lovely to watch and hear. It was a fabulous thing to receive and to watch back when I want. I'd recommend this to anyone who wants to gift a truly unique present.

June 26, 2025
Unprompted review
Thankbox logo

Reply from Thankbox

So happy to hear you've enjoyed the thoughtful surprise for your retirement, Heather! 💌

Rated 4 out of 5 stars

A wonderful surprise to receive this…

A wonderful surprise to receive this after organising one for colleagues! It was so heartwarming to read the lovely comments from my students and to receive such a generous gift. Thank you.

July 4, 2025
Unprompted review
Thankbox logo

Reply from Thankbox

That’s so lovely to hear — we’re thrilled it came full circle for you, Claire! 💛 It’s always extra special when the organiser becomes the recipient. We're glad it brought warmth and joy your way! 😊

Rated 5 out of 5 stars

Great experience

Great experience, very easy to use and made the whole process really simple!

July 3, 2025
Thankbox logo

Reply from Thankbox

We are so happy to hear this! Enjoy using Thankbox, Jennifer! 💚

Rated 5 out of 5 stars

Great to have a joined up approach for…

Great to have a joined up approach for signing a card and collection. Also great to be able to use some of the funds to send physical gifts through as well as a gift card.

June 30, 2025
Thankbox logo

Reply from Thankbox

Thanks so much for your thoughtful review! Delighted it worked well for you, Jo! 🎁💌

Rated 5 out of 5 stars

This was an easy & straightforward way…

This was an easy & straightforward way of us collecting money and writing a card for one of out colleagues who was leaving.

July 3, 2025
Thankbox logo

Reply from Thankbox

Thanks for your kind words, Holly! 😊 We're so glad to hear it was an easy and straightforward way to send off your colleague with Thankbox.

Rated 5 out of 5 stars

Really easy to set up

Really easy to set up with an option for limitless pages which was amazing. Multiple options for gifting as well, will definitely use again.

July 3, 2025
Thankbox logo

Reply from Thankbox

Thank you for your kind words, Clare! 💌

Rated 5 out of 5 stars

Created a lovely card

This card enables your friends to add video messages and photos making a beautiful keepsake of a card.

June 30, 2025
Thankbox logo

Reply from Thankbox

We also love seeing Thankboxes with lovely photos, videos, or funny GIFs - it just makes them much more personalised. Thank you for sharing your experience with us, Diane! ❤️

Rated 5 out of 5 stars

Nice card and combined pot!

Both the participants and the recipient were surprised by the images, videos, and combined pot. Great experience!

July 1, 2025
Thankbox logo

Reply from Thankbox

SOO happy to hear this, Xavi! 💚🙏🏻

Rated 5 out of 5 stars

Made the whole process easy of…

Made the whole process easy of distributing a card and collection and then sending this to the recipient.
An option to have the digital card printed (for a fee) would be useful for the older generation!

June 30, 2025
Thankbox logo

Reply from Thankbox

Thank you for your feedback, Lee! 🙏🏻 While we understand the appeal of a printed card, we're proud to be a paperless business and focus on sustainability, including planting a tree for every ten sales. It’s our way of giving back while keeping things simple and eco-friendly. 💚

Rated 5 out of 5 stars

Amazing!

Have received this when I left my previous Job and I thought it was such nice gift. So I recommended it to my current job to give a digital farewell card to a colleague and it was very appreciated. Easy to use 😍

June 30, 2025
Thankbox logo

Reply from Thankbox

Thank you for recommending us, Cheryl! ⭐️❤️

Rated 5 out of 5 stars

Love this

Love this. Best way to send a card and a gift with a group of people

June 30, 2025
Thankbox logo

Reply from Thankbox

Thank you, Pia! 🙏🏻

Rated 5 out of 5 stars

This is a great product!

This is a great product! We are a global team and needed a way of involving everyone from all locations to leave a message in a colleague's leaving card. We chose the card only, but could also have raised a collection through the app. It was so simple, everyone received the link and could add their comments, we could read each others messages and get inspiration for our own. We could add pictures, GIFs, video... Thankbox's updates were awesome. Funny and thoughtful notifications letting me know when the link was shared, when people had left a message (you can turn that feature off if you want), when the card was sent (you can schedule the date/time), when the recipient received it (everyone who wrote a message was notified (nice touch!) I think she can also now thank everyone via Thankbox! Really smart platform which we will use again, it made the process so easy and it was great that colleagues in all countries could be part of it.

July 2, 2025
Thankbox logo

Reply from Thankbox

Thank you so much for your thoughtful review, Afriyie! 🌍 We’re so glad it worked well for your team and look forward to helping you celebrate many more occasions. ❤️

Rated 3 out of 5 stars

Having to pay further for the service…

Having to pay further for the service (£5) is ridiculous.

July 2, 2025
Thankbox logo

Reply from Thankbox

Hey there,

£4.99 is our standard price for sending a Thankbox so not sure what you mean by "further" - we add no additional costs on top of that to send a Thankbox.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look