While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like mugs and posters are well-designed and meet expectations. The delivery service is frequently highlighted for its speed and efficient packaging, ensuring products arrive in good condition. People also appreciate the excellent service, with many commending the company's responsiveness and helpfulness. However, some customers experienced issues with their orders, including incorrect items being delivered, wrong dates printed on products, or damaged frames upon arrival. A few other people also felt that their orders were delayed or did not arrive at all, with some reporting difficulties in communication regarding these issues.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the great quality of the items,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the great quality of... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the fast... See more

Order

People report ambiguous experiences with their orders. Many customers praise the easy ordering process,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the swift and polite... See more

Based on these reviews

Rated 5 out of 5 stars

Gig setlist mug ordered as a gift, it arrived within time specified, good packaging, good condition - recipient very happy especially as some thought had gone into the design & not just a bog standard... See more

Rated 5 out of 5 stars

Took over a week (as stated upon ordering) to arrive using standard delivery. The box looked worse for wear, but the frame/poster were very well packed inside, so no problem. Very pleased with the p... See more

Rated 5 out of 5 stars

Fab company exactly what I was looking for and great customer service. Would definitely use again in future. Bought a framed set list from a gig my daughter went to (obsessed with!) that isn't mainstr... See more

Rated 5 out of 5 stars

No issues with my order. Arrived well pacakged and super fast even without next day shipping - it took arou d 3 days from ordering to delivery. Loved them all! I got a Setlist Poster, Mug and Album co... See more


Company details

  1. Poster Store
  2. Live Music Venue

Written by the company

Celebrate your favorite concerts with our high-quality setlist posters and music memorabilia. Discover unique designs that capture the energy of live performances, perfect for true music fans and collectors!


Contact info

4.2

Great

TrustScore 4 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

setlist mug

my mug arrived well packaged and the printiong on it was clear and correct i puchased it for a birthday present and the recipient was stunned on how unique it was

March 25, 2026
Advertisement
Rated 5 out of 5 stars

Van Morrison

Arrived on time, well packaged, good print, perfect,would buy again from thatgig.co.uk thank you

February 24, 2026
Advertisement
Rated 5 out of 5 stars

Looking for something a little different

Fab company exactly what I was looking for and great customer service. Would definitely use again in future. Bought a framed set list from a gig my daughter went to (obsessed with!) that isn't mainstream. Her favourite Christmas Present.

January 1, 2026
Rated 5 out of 5 stars

Great customer service

Sadly item arrived damaged, but within minutes of contacting That Gig, they responded with an apology and offer of replacement or refund.
Very impressive and helpful customer service

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

My son loved his framed poster. I had a small query and Melissa contacted me ASAP to resolve it and followed up.
Would highly recommend

December 29, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Ordered poster framed

Ordered poster framed, paid £31.90 3 weeks ago, parcel force says order has been returned to sender as address label was unreadable, I have emailed numerous times no answer! What do I do now!! It was a gift for my son from his Oasis gig….NOT HAPPY

November 17, 2025
Unprompted review
Rated 1 out of 5 stars

Buyer beware

Ordered framed poster - arrived damaged. I have followed the process as indicated on the website for a replacement / refund but no response. Poor poor after sales and zero customer service. This was a memento for my daughter and the lack of communication is extremely disappointing.

November 4, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Loved Oasis mug

Got Oasis mug from their Dublin gig for my son who's a big Oasis fan. The details on the mug is absolutely amazing. Whatever Oasis gig you've been to, you need to get yourself one of these mugs. My son loved it to remind him of the best gig he's ever been. (his words)
The price of mug was worth every penny for something you'll treasure forever.

September 28, 2025
Advertisement
Rated 3 out of 5 stars

It’s OK

I like the design, but I’m doubting the quality of the frame. All seems fragile.

But the biggest thing for me is that the plastic is very reflective. Can barely see the poster in a certain angle. Still like it tho just may be a bit overpriced for what I got.

September 24, 2025
Rated 1 out of 5 stars

Wrong Size Print Received

I ordered an A3 size print & received an A4 size print. I have sent an email asking for a refund, but haven’t I had a reply or acknowledgement they have received my e-mail. Will not be buying from them again.

September 28, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look