The Coaching Academy Reviews 

1,735
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the passionate and knowledgeable trainers who provide engaging guidance and practical tools. People deeply appreciate the flexible course structure that seamlessly fits around busy personal schedules and professional lives. Additionally, students highlight the exceptional support team for handling technical issues and queries very quickly. However, some reviewers were not happy with the pacing, mentioning that certain live training sessions felt too rushed. Consumers noted that it was sometimes difficult to keep up with note-taking during fast-moving module demonstrations and practical exercises.

What people talk about most

User experience

Reviewers mention positive feedback about user_experience, highlighting that the online platform is slick and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising the knowledgeable, engaging, and... See more

Service

Clients share positive opinions on service, highlighting well-run training courses and powerful coaching... See more

Product

Users describe positive interactions with product, highlighting the comprehensive syllabus and... See more

Customer service

People report positive experiences with customer_service, highlighting that the support team is always... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have just completed the course... waiting with trepidation for my grade! The course is intensive - a reflection of the comprehensiveness of the syllabus - especially compared to other coaching courses... See more

Rated 5 out of 5 stars

I found the coaching approach very powerful - not only as a profession, but in everyday life. It's given me practical ways to approach people, listen more deeply, understand them, and build strong... See more

Company replied

Rated 5 out of 5 stars

The Diploma in Life Coaching is a very thorough course with high quality teaching and learning. I learned so much about Coaching and feel well equipped to take my practice forward. The support team we... See more

Company replied

Rated 5 out of 5 stars

I can’t rate The Coaching Academy highly enough! The content is thorough, informative, well organised and you end up feeling like you have a very solid base and enough first-hand experience to start y... See more

Company replied


Company details

  1. Educational Institution
  2. Career and Education Provider
  3. Life Coach

Written by the company

Established in 1999, The Coaching Academy is now the largest life coach training organisation of its kind in the world. We’re incredibly proud of the reputation we’ve developed since opening our doors. We started when coaching was a relatively new phenomenon and there weren’t any other UK based training organisations for coaches. Now we find ourselves at the forefront of coach training and chosen by more people who want to professionally train in the practical skills of coaching than any other organisation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,735)

267 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really enjoyable training with Rachael

I really enjoyed this training led by Rachael. She was a great trainer, warm, funny and inclusive. Some good tips and thoughtful scenarios which Rachael guided us through after we’d had the chance to discuss with others. The size of the group worked really well and enabled us to learn from each other. Thank you Rachael - lots to think about moving forward.

May 22, 2026
The Coaching Academy logo

Reply from The Coaching Academy

Dear Kirstin, thank you for taking the time to share your feedback. We are delighted to read that you enjoyed the training with Rachael! It’s wonderful to know that the discussions, scenarios, and group interaction created such a positive learning experience. We are pleased you came away with plenty to reflect on, and we look forward to welcoming you again soon. Best wishes, TCA Team

Rated 5 out of 5 stars

A module packed with practical tools

This module was so rich with tools and practical tips to help you design a coaching approach that connect to younger clients. Chris energy, enthusiasm and passion for this topic is phenomenal and so contagious. He made me rethink my approach and gave me hope that I CAN carve my path in this sector.

May 22, 2026
The Coaching Academy logo

Reply from The Coaching Academy

Hello, thank you for taking the time to share your feedback. We are delighted to read that you found the module rich in practical tools and insights for working with younger clients. It’s wonderful to know that Chris’s energy, enthusiasm, and passion made such a positive impact and inspired you to rethink your approach with confidence. We’re so pleased the session has given you encouragement and clarity as you carve your path in this sector, and we look forward to welcoming you again soon! Best wishes, TCA Team

Rated 5 out of 5 stars

Great experience

Great all round experience with user friendly structure to support all types of learners. The format is great to work around a busy life and offers flexibility that I personally required around my current job. Each tutor brings a different dynamic and level of experience which offers a great insight into the coaching world.
I would highly recommend this course not only do you gain the skills to become a coach you also go through a personal development journey.

May 11, 2026
The Coaching Academy logo

Reply from The Coaching Academy

Dear Claire, thank you for taking the time to share such thoughtful feedback. We are happy to read that you’ve had a great all-round experience and that the flexible structure has supported your learning alongside a busy professional and personal life. It’s wonderful to know that the variety of tutor styles and experience has provided valuable insight into the coaching world.
We truly appreciate your recommendation and are especially pleased that the course has supported not only your coaching skills, but also your personal development journey! Best wishes, TCA Team

Rated 2 out of 5 stars

I feel let down after my first live module

I had been impressed with The Coaching Academy but two things let them down today.

1. Two factor authentication sends the authentication requests to email but takes several minutes to come through. This is not convenient.

2. There were aspects of the delivery of the first module I attended "live" that really should be improved. For example unclear which "handout" you are referring to at times. Descrepencies around things like page numbers... just poor. There is a more servous concern I have raised formally now as the tutor left the call before this could be raised in the moment.

Could do much better. So much potential

May 8, 2026
The Coaching Academy logo

Reply from The Coaching Academy

Dear Linda,

Thank you for taking the time to share your feedback following your first live module. We’re sorry to hear that aspects of your experience did not fully meet your expectations, particularly as this was your initial live session with us.

We were naturally disappointed to see these concerns raised publicly before we had the opportunity to fully discuss and address them with you directly. Supporting our students is extremely important to us, and our teams are always available to listen, review concerns thoroughly, and work collaboratively towards a positive resolution.

We appreciate you highlighting both the technical issue regarding two-factor authentication and your comments around the clarity of materials during the session. We understand how important it is that systems run smoothly and that learning resources are clear and accessible, and your feedback has been shared with the relevant teams for review.

We are also sorry to hear that you felt unable to raise your concern during the session itself. Please be assured that we take all student feedback seriously and are reviewing your comments internally with the training team to ensure appropriate support and communication are consistently in place during live delivery.

As discussed, we have arranged a call with you next week so that we can explore your experience further and ensure your concerns are fully heard and addressed. We appreciate the opportunity to continue this conversation directly with you.

Kind regards,
TCA Team

Rated 5 out of 5 stars

DISC Accreditation course

The DISC Accreditation course was an excellent blend of knowledge sharing and practical application. Highly recommended.

May 5, 2026
The Coaching Academy logo

Reply from The Coaching Academy

Hello, thank you for taking the time to write a review and offer feedback. We are delighted to read that you enjoyed the DISC Accreditation training and appreciate your recommendation! Best wishes, TCA Team

Rated 5 out of 5 stars

Customer service is quick deals…

Customer service is quick and deals with the matter effectively

May 4, 2026
The Coaching Academy logo

Reply from The Coaching Academy

Dear Abraham, thank you for your review . We are delighted to read your comments and feedback! Best wishes, TCA Team

Rated 5 out of 5 stars

Trainer was first class

Trainer was first class - very personable; empowering in the way she trained her delegates; set a good and empathetic pace throughout the day

April 27, 2026
The Coaching Academy logo

Reply from The Coaching Academy

Dear Louise, thank you for taking the time to write a review and share feedback. We are pleased to hear that you found the trainer personable, empowering, and empathetic throughout the session. It’s wonderful to know the pace and delivery helped create such a positive learning experience. We look forward to welcoming you again soon! Best wishes, TCA Team

Rated 5 out of 5 stars

Clear and concise

Clear and concise. Very professional presentation.

April 17, 2026
The Coaching Academy logo

Reply from The Coaching Academy

Hello, thank you for taking the time to write a review. We are happy to read that you found the presentation clear, concise, and professional. We look forward to welcoming you again soon! Best wishes, TCA Team

Rated 5 out of 5 stars

Really excellent facilitation

Really excellent facilitation

April 13, 2026
The Coaching Academy logo

Reply from The Coaching Academy

Dear Kate, thank you for taking the time to write a review! We are delighted to read you enjoyed the training and look forward to welcoming you again soon! Best wishes, TCA Team

Rated 5 out of 5 stars

The career niche training with Sarah Bramall

The career niche training session with Sarah Bramall, was truly transformative. Sarah is an incredible trainer who brings a perfect blend of deep expertise, high energy, and genuine kindness to the room. Not only was the course material incredibly rich and well-structured, but she also took the time to thoughtfully address every question from the group. I've walked away with a wealth of new knowledge and, most importantly, much-needed clarity on my professional niche.

April 18, 2026
The Coaching Academy logo

Reply from The Coaching Academy

Dear Diana, thank you for taking the time to write a review and share your feedback. We are happy to hear that you found the career niche training so transformative and that Sarah's expertise, energy, and approach helped you gain clarity in your professional niche. It’s wonderful to know you left with both new knowledge and confidence in your direction. We really appreciate your kind words and look forward to welcoming you again soon!
Best wishes, TCA Team

Rated 5 out of 5 stars

Completed the Career Coaching Training…

Completed the Career Coaching Training which was a very informative programe with relevant tools and theory. Really enjoyed the course and the trainer, Sarah Bramall, was knowledgeable and gave really good insights. Well done Coaching Academy for another brilliant training programe.

April 20, 2026
The Coaching Academy logo

Reply from The Coaching Academy

Hello, thank you for taking the time to write a review and share feedback. We are delighted to hear that you found the Career Coaching Training informative and relevant, and that Sarah’s knowledge and insights enhanced your learning experience. We really appreciate your kind words and look forward to welcoming you again soon! Best wishes, TCA Team

Rated 5 out of 5 stars

Coaching in Education

The course on wellbeing was exceptional and a real eye opener. Thank you Rachael B

April 20, 2026
The Coaching Academy logo

Reply from The Coaching Academy

Dear Shahleeni, thank you for taking the time to write a review! We are delighted to read you enjoyed the training and look forward to welcoming you again soon! Best wishes, TCA Team

Rated 5 out of 5 stars

An excellent session

This was my best experience of training with the Coaching Academy to date; the trainer was positive and motivated throughout and kept the training moving along at a pace so I didn’t get bored. The information given was interesting and I picked up lots of practical tips and tricks to take into my coaching.

April 17, 2026
The Coaching Academy logo

Reply from The Coaching Academy

Dear Sandra, thank you for taking the time to share your feedback. We are delighted to hear that this was your best experience so far and that you found the training engaging, well paced, and full of practical insights. It’s wonderful to know you’ve taken away useful tips to apply in your coaching. We look forward to welcoming you again soon! Best wishes, TCA Team

Rated 1 out of 5 stars

Outstanding training

An excellent establishment that fully equips you to feel confident, responsibly and ethically practising. Excellent trainers with invaluable experience and knowledge. The guidance and support is phenomenal. The live training for Empowering the Coaching relationship was incredible, I felt supported, learning so much about important factors such as Empathy/sympathy, The training run by Sharon used learning styles suitable and adapted to all learning styles which is pretty amazing in my view, a huge feat, successfully met. I have come away with so much insight and personal insight on how I can improve and deliver the best service to my clients and use tools to self asess to ensure I turn up fully present and my best self for the client. Thank you Sharon such and empowering training!

April 16, 2026
The Coaching Academy logo

Reply from The Coaching Academy

Dear Anjuna, thank you for taking the time to share such thoughtful feedback. We are delighted to hear that you found the training supportive, insightful, and empowering, and that this module had such a meaningful impact on your learning and self-awareness. It’s wonderful to know that Sharon’s delivery and facilitation supported different learning styles and helped you deepen your understanding of key coaching principles. We’re especially pleased that you’re leaving with practical tools and insights you can apply with your clients. We truly appreciate your kind words and wish you every success as you continue to grow in your coaching practice! Best wishes, TCA Team

Rated 3 out of 5 stars

Sessions too long

I like the content but the sessions seem far longer than is necessary. I really like the 8- 10 minute break outs, that's a really good time. But then essentially repeating the same exercise in the big room seems unnecessary. In the last session the whole first 30minutes was asking people, first in breakouts then altogether, our thoughts after the session the evening before. That's a whole quarter of the session!

Also, a previous session leader had said its fine to have cameras off during the main room sessions. That was really encouraging for me as I have Chronic Fatigue and staying on camera after a long day at work is a lot for me. But this time the trainer put pressure on several times to turn cameras on, with no thought given to those who might need to be off-camera for various reasons. This made me feel quite uncomfortable.

April 16, 2026
The Coaching Academy logo

Reply from The Coaching Academy

Hello, thank you for taking the time to share feedback. We are sorry to hear that parts of the session felt longer than necessary. Your comments regarding the balance between breakout discussions and whole-group reflections are really helpful and will be shared with the training team. We also appreciate you raising your experience regarding camera use. We’re sorry to hear this made you feel uncomfortable. Creating a supportive and inclusive learning environment is very important to us, and your feedback will help us reinforce the need for flexibility and sensitivity in our live sessions. Thank you again for sharing your thoughts with us. Best wishes, TCA Team

Rated 5 out of 5 stars

Great tutors who built a learning…

Great tutors who built a learning environment people could thrive in.

March 28, 2026
The Coaching Academy logo

Reply from The Coaching Academy

Dear Donna, thank you for your feedback. We’re delighted to hear that you found the tutors excellent and that the learning environment supported you to thrive. We look forward to welcoming you again soon!
Best wishes, TCA Team

Rated 5 out of 5 stars

Great. Great. Great!

The best part of being part of the coaching academy is meeting so many liked minded people, who are all on a similar journey. We get to learn from each other, and the incredible teachers and mentors that run the course. So incredibly grateful to have found a course that I can fit around my 9-5, family life, and running a business whilst I study. Could not recomend it highly enough!

April 13, 2026
The Coaching Academy logo

Reply from The Coaching Academy

Hello, thank you for taking the time to share such wonderful feedback. We are delighted to hear that being part of the TCA community and connecting with like-minded people has been such a valuable part of your journey. It’s wonderful to know that the flexibility of the course fits so well around your work, family life, and business commitments. We truly appreciate your recommendation and look forward to continuing to support you on your coaching journey! Best wishes, TCA Team

Rated 4 out of 5 stars

Great module

Great module. Alittle rushed at times when demonstrating them but the time given to experiment was helpful. Could be one of my favourite modules so far.

April 13, 2026
The Coaching Academy logo

Reply from The Coaching Academy

Dear Sophia, thank you for taking the time to write a review and share feedback. We are happy to hear you enjoyed the module and appreciate your reflection on the pacing during demonstrations - we’ll share this with the team as part of our ongoing review of the learning experience. We look forward to welcoming you again soon! Best wishes, TCA Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look