The House Reviews 

2,289
•
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Appreciate being local and great selection. However, there are problems with online shopping. Coupon codes were applied to two valid purchases but did nothing to the price. Holiday15 and jolly20 both... See more

Rated 3 out of 5 stars

Never received my order from over a month ago. The chat window is nonexistent, the hotline number is busy. I couldn't get a hold of customer support other than a generic automated email. If you find y... See more

Rated 1 out of 5 stars

I signed up at The House to make my first purchase of Solomon X ULTRA hiking boots. The House prominently gave me a code for a 15% discount on my first purchase (DF15NM15). I wasted 15 minutes t... See more

Rated 1 out of 5 stars

TERRIBLE customer service. Multiple service tickets and 1 hour long phones calls on hold trying to get ahold of ANYONE. Missed shipping an item ordered Dec 26th. Still haven't received it or heard bac... See more

Company details

  1. Bicycle Store
  2. Sporting Goods Store

Information provided by various external sources

The House Boardshop. Save 60% on Snowboards Snowboard Boots Bindings Clothing Jackets and Pants. Ships within 24 hours. Free Shipping. 1-800-992-7245


Contact info

2.6

Poor

TrustScore 2.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(2,289)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 4 out of 5 stars

No free gift

Everything went well oredered a frame bike on sale during a week that you buy a framed bike get a free gift. Waited got my bike but got no free gift but got my bike and having fun with the bike and my kids

August 12, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Tent's here, not used yet. The House came through for me.

There was a shipping problem re. tracking not being scanned originally by the USPS, but while I was not initially thrilled about the policy at the House re. providing a replacement as I had a trip coming up soon, it worked out, and their support staff were attentive after it became clear there was an issue. An issue that The House was not responsible for, by the way.

Tent's now here and seams sealed, so it'll be going along for my now-delayed trip afterall.

I was a bit disappointed that the floor plan of the Eureka Kohana 6 won't provide as much room for my cot as I'd hoped, but it ought to work out OK.

July 29, 2022
Unprompted review
Advertisement
Advertisement
Rated 1 out of 5 stars

Bought an item from the site

Bought an item from the site. It came in the original package but was the wrong color. New condition. So I thought this is great. I don’t really care about the color. I bought the same item again. No original packaging, this thing looks used and abused. The packaging was bad, but who ever put this item into the box could clearly see it was a scratch and dent (like thrown out of a truck on the highway) condition. The price was the best on the internet but I won’t be back. It’s not worth the savings to me to hope I get what was described.

July 14, 2022
Unprompted review
Rated 4 out of 5 stars

YETI Colsters Great Price, Shipping Materials Need Improvement

Ordered 6 YETI Colsters and they were as described. The only reason it is not a 5 Star review was the packaging. The box was too big, there was not enough packing material on the inside which caused the box to arrive smashed on one end. I was surprised one or more of the Colsters were not damaged, but they were not.

July 10, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great experience

Great experience. Used the chat feature to get a recommendation on low visibility lenses. Received the product and am very pleased with the function and effectiveness.

July 5, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look