The House Reviews 

2,289
•
TrustScore 2.5 out of 5

2.6

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Rated 3 out of 5 stars

Appreciate being local and great selection. However, there are problems with online shopping. Coupon codes were applied to two valid purchases but did nothing to the price. Holiday15 and jolly20 both... See more

Rated 3 out of 5 stars

Never received my order from over a month ago. The chat window is nonexistent, the hotline number is busy. I couldn't get a hold of customer support other than a generic automated email. If you find y... See more

Rated 1 out of 5 stars

I signed up at The House to make my first purchase of Solomon X ULTRA hiking boots. The House prominently gave me a code for a 15% discount on my first purchase (DF15NM15). I wasted 15 minutes t... See more

Rated 1 out of 5 stars

TERRIBLE customer service. Multiple service tickets and 1 hour long phones calls on hold trying to get ahold of ANYONE. Missed shipping an item ordered Dec 26th. Still haven't received it or heard bac... See more

Company details

  1. Bicycle Store
  2. Sporting Goods Store

Information provided by various external sources

The House Boardshop. Save 60% on Snowboards Snowboard Boots Bindings Clothing Jackets and Pants. Ships within 24 hours. Free Shipping. 1-800-992-7245


Contact info

2.6

Poor

TrustScore 2.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(2,289)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Love The House

I shop at the house often and plan to continue to do so. Love the selection, the price, the service.

March 31, 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely Garbage Company

Absolutely garbage of a company. Ordered 2 items for a skiing trip took them several weeks to even ship them out. After about 2 weeks after them being "shipped" I contacted their customer service and they said the items had not been delivered and offered me a refund. A week later my items all the sudden show as delivered about 10 days prior to speaking with the customer service rep. They were allegedly delivered while I was in Colorado and had no notifications from my Shop app which informs me when packages get delivered and the tracking showed as not delivered. Makes zero sense. I would not recommend this company to anyone I know. Will be submitting to the better business bureau.

March 30, 2022
Unprompted review
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Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Received my order with in just a couple days. Haven’t built the bike yet as it is an Easter present. Looking forward to giving it to my 13yr old though. He will be super excited.

February 24, 2022
Unprompted review
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Rated 5 out of 5 stars

I had a great shopping experience

I had a great shopping experience. I really enjoy all the details on items and showing colors and sizes available while browsing. Having questions and answers from staff was very helpful. When you are buying gear you plan to use for years you really need those details

February 15, 2022
Unprompted review
Rated 5 out of 5 stars

Great Purchase!

Great coat, great price and the shipping was fast and accurate. The coat is perfect---warm and cozy yet lightweight. More warmth than a packable puffer, but not as heavy as a full length down-filled coat. It is just what I wanted.

February 11, 2022
Unprompted review
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Rated 1 out of 5 stars

Not happy at all with return process

Not happy at all with return process. Charged for return as well as printing a supposed ‘express return’ label. 15 minute hold time to get to speak with someone and the chat feature is a joke. You stay 6th in the queue forever. Will never order from The House again…sorry.

February 7, 2022
Unprompted review

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