Tracy Kavanagh has been fantastic from start to finish. Getting a mortgage while buying and selling a house can be pretty stressful, but Tracy made the whole process so much easier for us. Sh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tracy was helping my mum and myself release equity from my mums house. She was incredible all the way through. Keeping us up to date, no question was too silly to ask, the perfect mix of personable an... See more
Company replied
I had a brilliant experience remortgaging my house with this team. Sam made the initial setup effortless and landed me a significantly better rate with a new provider. Wendy then took over and guided... See more
Company replied
Ian and Charlene were amazing to work with. They were always available to answer any questions I had and they responded very quickly to my emails. I would recommend them to anyone who is looking for a... See more
Company replied
Company details
- Mortgage Broker
- Finance Broker
- Financial Consultant
- Home Insurance Agency
- Insurance Broker
- Life Insurance Agency
Written by the company
At The Mortgage Store, we understand that securing a mortgage is one of the most significant financial decisions you’ll ever make. That's why we are dedicated to making the process smooth, easy, and incredibly quick. Our expert team is here to guide you every step of the way, ensuring that you can focus on what truly matters—transforming your new house into a cherished home. With thousands of different mortgage schemes available across the UK, each tailored to meet diverse circumstances and financial situations, navigating through the options can often feel overwhelming. Whether you’re a first-time buyer, looking to remortgage, or seeking to invest in property, we are here to simplify the experience for you. We take the time to understand your unique needs and circumstances, allowing us to provide personalised advice and recommendations that fit your goals. Our commitment to providing exceptional, 5-star service sets us apart in the industry. We pride ourselves on our ability to match clients with the perfect mortgage deals, saving you valuable time and effort. Let us handle the complexities of mortgage sourcing and negotiations, so you can enjoy the excitement of moving into your new home. Choose The Mortgage Store for professional guidance that prioritises your financial well-being. Together, we’ll turn your homeownership dreams into reality.
Contact info
Fountain Court, 2 Victoria Court, Victoria Street, AL1 3TF, St Albans, United Kingdom
- 0345 306130
- hello@the-mortgagestore.co.uk
- www.the-mortgagestore.co.uk
5.0
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
James and Emma have provided an excellent service so far. Clear and concise instructions. Prompt with answers to any questions. Thank you!
September 1, 2026
Returning Customer
Dealing with Ms Jo Hannell was absolutely amazing as always, hence my return to The Mortgage Store. The timely admin support received from Danna Clarke was also noteworthy.
September 9, 2026
Professional, clear and easy to use
Mark gave us very clear advice and made it easy to understand and navigate our choices. He was quick, professional and handled everything whilst keeping our input to only the essential elements which made it really simple. Would highly recommend.
September 9, 2026
Fast, accurate and top rates
Catherine came highly recommended from family and we have been very happy working with her. Very thoughtful advice, fast responses and market-leading rates. The application process was seamless. She helped us secure great rates during a turbulent market, thank you!
September 1, 2026
Ryan has been fantastic from start to…
Ryan has been fantastic from start to finish, ensuring the process has ran seamlessly throughout. Highly recommend.
September 15, 2026
Excellent service from Mortgage Store
Excellent service from Mortgage Store
Jon and Emma have been fantastic throughout our mortgage and house-buying process. They were always helpful, responsive, and kept us updated every step of the way.
A big thank you to both of them for all their support. Highly recommended!
September 15, 2026
Unprompted review
Reply from The Mortgage Store
Thank you, Farshad, for taking the time to leave such a wonderful review. We're delighted to hear that Jon and Emma provided excellent support throughout your mortgage and home-buying journey.
Keeping our customers informed and supported every step of the way is incredibly important to us, so it's great to know their hard work made a positive difference. We'll be sure to pass on your kind words to both of them.
Congratulations on your new home, and thank you for choosing us. - The Mortgage Store Team
Good service from start to finish
September 14, 2026
Unprompted review
Reply from The Mortgage Store
Thank you, Paul, for taking the time to leave us a 5-star review.
We're delighted to hear that you received good service from start to finish. Providing a smooth and straightforward experience for our customers is always our goal, so it's great to know we delivered on that for you. - The Mortgage Store Team
Reply from The Mortgage Store
Thank you for taking the time to leave us a review.
It's lovely to hear that you found the service friendly and helpful. Hayley will be delighted to know she made such a positive impression, and we'll make sure your kind words are passed on to her.
We appreciate your feedback and wish you all the best. - The Mortgage Store Team
Jake Marshall from The Mortgage Store - 10/10
Jake Marshall from The Mortgage Store was excellent. Absolutely no nonsense, straight down to the crux of the issue and secured us the best deal possible in complex circumstances. Also great communication. Would highly recommend.
September 12, 2026
Unprompted review
Reply from The Mortgage Store
Thank you, Luke, for such a fantastic review.
We're delighted to hear that Jake was able to support you through what sounds like a complex situation and secure a deal that met your needs. Your comments about his straightforward approach, dedication, and communication are greatly appreciated, and we'll be sure to pass your kind words on to him.
Thank you for recommending us, and we wish you all the best for the future. - The Mortgage Store Team
Very helpful 😊
September 7, 2026
Reply from The Mortgage Store
Thank you, Klaudiusz, for your 5-star review.
We're glad to hear you found the service very helpful. Feedback like this means a great deal to the team and is always appreciated. - The Mortgage Store Team
100% recommend Jon
Jon made our house buying journey so very easy and stress free. No question asked was silly to him and he was happy to help with anything that we were unsure on. He’s a very lovely and friendly person. 100% recommend, if you want to feel at ease.
August 27, 2026
Reply from The Mortgage Store
Thank you, Katie, for sharing your experience.
We're so pleased to hear that Jon helped make your house-buying journey feel easy and stress-free. Buying a home can be a daunting process, so it's wonderful to know that his support, reassurance, and willingness to answer every question helped put you at ease.
We'll be sure to pass your lovely comments on to Jon. Thank you for your recommendation. - The Mortgage Store Team
Very knowledgeable and helpful staff
Very knowledgeable and helpful staff. Always kept updated with progress.
August 27, 2026
Reply from The Mortgage Store
Thank you, Ross, for your kind review.
It's great to hear that you found our team knowledgeable and helpful throughout the process. Keeping our customers updated every step of the way is something we take pride in, so we're pleased this made a positive difference to your experience. - The Mortgage Store Team
20 Years of Exceptional Service – The Ultimate Mortgage Expert!
I and my family have used Warren's services for 20 years and cannot recommend him highly enough. He is exceptionally skilled at navigating the complexities of the mortgage market, consistently securing the best rates while offering expert guidance on every transaction. Beyond finding great deals, Warren is always responsive and helpful with any related questions, making what could be a stressful process feel completely seamless. His professionalism and consistency over two decades make him my absolute go to for all mortgage needs.
September 12, 2026
Reply from The Mortgage Store
Thank you, Pradip, for such a wonderful review and for placing your trust in Warren over the past 20 years.
It's incredibly rewarding to hear that Warren has consistently been able to support you and your family through your mortgage needs for two decades. Your comments about his expertise, professionalism, responsiveness, and ability to simplify what can often be a complex process are greatly appreciated.
Long-standing relationships like yours mean a great deal to us, and we'll make sure your kind words are shared with Warren. Thank you for your continued recommendation and support. - The Mortgage Store Team
Great service from Michael and Yvonne
Great service from Michael and Yvonne. Application sorted in one day and we were kept up to date almost daily with what is happening with our mortgage application. Thank you!
September 11, 2026
Unprompted review
Reply from The Mortgage Store
Thank you for your lovely review, Pavol.
We're thrilled to hear that Michael and Yvonne provided such great service and kept you regularly updated throughout your mortgage application. Clear communication and a smooth process are exactly what we strive for, so it's fantastic to know they delivered on both.
We'll be sure to pass on your kind words to Michael and Yvonne. Thank you again for choosing us, and we wish you every happiness in your new home. - The Mortgage Store Team
Tracy Kavanagh has been fantastic from…
Tracy Kavanagh has been fantastic from start to finish. Getting a mortgage while buying and selling a house can be pretty stressful, but Tracy made the whole process so much easier for us.
She was always there when we had a question, explained things in a way that actually made sense, kept us updated and chased things up when needed. Nothing was ever too much trouble.
What I really liked was that we never felt like just another application. Tracy took the time to understand our situation and genuinely seemed to care about getting us the best outcome.
We wouldn't hesitate to recommend Tracy Kavanagh to anyone looking for a mortgage advisor. She's knowledgeable, approachable and, most importantly, someone you feel you can trust.
Thanks for everything, Tracy. You made a stressful process a lot less stressful.
September 11, 2026
Unprompted review
Reply from The Mortgage Store
Thank you for your fantastic review, Sam.
We're delighted to hear about your experience with Tracy. Buying and selling a home at the same time can be incredibly stressful, so it's wonderful to know that Tracy's support, clear communication, and proactive approach helped make the process much easier for you.
Taking the time to understand each client's individual circumstances is something we pride ourselves on, and we're especially pleased to hear that you never felt like just another application. Your comments about Tracy's knowledge, approachability, and dedication to achieving the best outcome mean a great deal.
We'll be sure to pass your kind words on to Tracy. Thank you for your recommendation and for trusting us with your mortgage journey. - The Mortgage Store Team
Lifetime mortgage with Tracy
Tracy was helping my mum and myself release equity from my mums house. She was incredible all the way through. Keeping us up to date, no question was too silly to ask, the perfect mix of personable and professional. Exactly what you need when you feel a little out of your depth with certain things. From start to finish we couldn’t have asked for anything more from her!
August 10, 2026
Unprompted review
Reply from The Mortgage Store
Thank you for your wonderful review, Louis.
We're delighted to hear that Tracy provided such fantastic support to both you and your mum throughout the equity release process. We understand that these arrangements can sometimes feel overwhelming, so it's especially rewarding to know that Tracy's combination of professionalism, clear communication, and personal approach helped you feel confident and supported every step of the way.
It's great to hear that no question ever felt too small and that Tracy kept you fully informed from start to finish. We'll be sure to pass on your lovely feedback and recognition.
Thank you for trusting us with such an important decision, and we wish you and your mum all the very best for the future. - The Mortgage Store Team
Couldn’t be happier with the experience…
Couldn’t be happier with the experience we received. Ian and Charlene were exceptionally helpful and made the experience smooth and fast paced with no issues whatsoever. Amazing communication throughout the whole process made everything trustworthy and worthwhile. Fully recommend and will definitely be using again in the future. Excellent work.
September 10, 2026
Unprompted review
Reply from The Mortgage Store
Thank you for your fantastic review.
We're delighted to hear that Ian and Charlene provided such exceptional support and made the process smooth, efficient, and stress-free for you. Clear communication is something we pride ourselves on, so it's wonderful to know that their regular updates helped give you confidence and trust throughout your journey.
Your recommendation means a great deal to us, and we're especially pleased to hear that you would choose to use our services again in the future. We'll be sure to pass your kind comments on to both Ian and Charlene.
Thank you for taking the time to share your experience, and we look forward to helping you again in the future. - The Mortgage Store Team
Excellent experience
We had an excellent experience with The Mortgage Store MK while buying our first home. The whole team was professional, friendly and incredibly patient, making what could have been a stressful process feel clear and manageable.
We were kept regularly updated, communication was always excellent, and every question was explained thoroughly. It was also very convenient to have several services under one roof, allowing us to arrange our home insurance through them as well.
A special thank you to Kinga K. and Agnieszka S. for their fantastic support with our mortgage and insurance, and to everyone else involved throughout the process. We are extremely grateful for all your help and would highly recommend The Mortgage Store MK!
July 17, 2026
Reply from The Mortgage Store
Thank you for your wonderful review, Aneta.
Congratulations on purchasing your first home, and thank you for choosing us to support you along the way. We're delighted to hear that our team helped make what can often be a stressful process feel clear, manageable, and straightforward.
It's fantastic to know that you felt well informed throughout, with regular updates and thorough explanations at every stage. We're also pleased that having both your mortgage and insurance arranged under one roof made the experience even more convenient for you.
A special thank you for recognising Kinga K. and Agnieszka S. They'll be delighted to hear that their support made such a positive difference to your journey. We'll be sure to pass on your kind words to them and the wider team.
Thank you again for your recommendation, and we wish you many happy years in your new home. - The Mortgage Store Team
Always great service and advice from…
Always great service and advice from Sam. Quick responses, listens to your individual needs and discusses options based on those. Fast and efficient at locking in a deal, especially when rates are volatile. I've been with Sam from the outset of this mortgage and wouldn't hesitate to recommend him and the Mortgage Store.
September 4, 2026
Reply from The Mortgage Store
Thank you for your fantastic review, Lisa.
We're delighted to hear that Sam has continued to provide the great service and advice you've come to expect. Taking the time to understand each client's individual needs and recommending the most suitable options is at the heart of what we do, so it's wonderful to know that this has made such a positive difference to your experience.
We're especially pleased that Sam was able to act quickly and efficiently to secure a deal for you during a period of changing rates. Your continued trust and loyalty mean a great deal to us.
Thank you for your recommendation and for taking the time to share your feedback. We'll be sure to pass your kind words on to Sam. - The Mortgage Store Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.