It has been so lovely dealing with Jo Hannell. Nothing is too much and she’s great at assisting with any questions. After working out the best mortgage options for us, Jo managed to get our mortgage a... See more
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The mortgage store was recommended to me and my husband by NGh From the first conversation to my broker Straurt is was help from the start I flooded him with phone callls and asking questions abou... See more
Company replied
I have been thoroughly pleased with my experience that started with Chris he went above and beyond to find us a good solicitor which was totally out of his duties and then with Charlene, she kept us u... See more
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We had a fantastic experience working with The Mortgage Store to secure our mortgage offer. A special mention goes to James, who provided exceptional support, clear guidance, and expert advice thr... See more
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Company details
- Mortgage Broker
- Finance Broker
- Financial Consultant
- Home Insurance Agency
- Insurance Broker
- Life Insurance Agency
Written by the company
At The Mortgage Store, we understand that securing a mortgage is one of the most significant financial decisions you’ll ever make. That's why we are dedicated to making the process smooth, easy, and incredibly quick. Our expert team is here to guide you every step of the way, ensuring that you can focus on what truly matters—transforming your new house into a cherished home. With thousands of different mortgage schemes available across the UK, each tailored to meet diverse circumstances and financial situations, navigating through the options can often feel overwhelming. Whether you’re a first-time buyer, looking to remortgage, or seeking to invest in property, we are here to simplify the experience for you. We take the time to understand your unique needs and circumstances, allowing us to provide personalised advice and recommendations that fit your goals. Our commitment to providing exceptional, 5-star service sets us apart in the industry. We pride ourselves on our ability to match clients with the perfect mortgage deals, saving you valuable time and effort. Let us handle the complexities of mortgage sourcing and negotiations, so you can enjoy the excitement of moving into your new home. Choose The Mortgage Store for professional guidance that prioritises your financial well-being. Together, we’ll turn your homeownership dreams into reality.
Contact info
Fountain Court, 2 Victoria Court, Victoria Street, AL1 3TF, St Albans, United Kingdom
- 0345 306130
- hello@the-mortgagestore.co.uk
- www.the-mortgagestore.co.uk
5.0
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Everyone in the team were extremely…
Everyone in the team were extremely helpful throughout the entire process. I would highly recommend them.
August 3, 2026
Unprompted review
Reply from The Mortgage Store
Robert, knowing that the whole team made a positive difference throughout your journey is wonderful to hear.
Providing helpful, reliable support from start to finish is exactly what we aim for, so we're delighted that you felt well looked after every step of the way.
Thank you for your recommendation and for taking the time to share your experience. It was a pleasure to support you, and we're always here whenever you need us. - The Mortgage Store Team
Great service
Both Yvonne and Michael have been extremely helpful throughout the whole process of buying our first home. They respond to calls and emails with speed and will answer any questions you have throughout the whole thing.
August 4, 2026
Reply from The Mortgage Store
Ben, helping first time buyers through such an important milestone is something we’re incredibly passionate about.
We’re delighted to hear that Yvonne and Michael were able to support you throughout the purchase of your first home. Being responsive, keeping communication clear, and making sure every question is answered along the way are exactly the standards we strive for, so it’s fantastic to know you felt well looked after from start to finish.
Yvonne and Michael will be thrilled to hear your kind words and know their support helped make the process easier for you.
Thank you for taking the time to share your experience. We wish you every happiness in your new home. - The Mortgage Store Team
Mortgagestore
Yvonne was amazing from start to finish. She was friendly, professional and always happy to help. She made the whole mortgage process easy to understand and kept me informed every step of the way. I really appreciate all her hard work and support. I would highly recommend Yvonne to anyone looking for a mortgage adviser. Thank you so much!
July 31, 2026
Unprompted review
Reply from The Mortgage Store
Sebastian, knowing that the mortgage process felt easy to understand and well supported from start to finish is incredibly rewarding to hear.
Yvonne takes great pride in providing friendly, professional guidance, so it's wonderful to know that she kept you informed at every stage and was always happy to help whenever you needed assistance. Helping clients feel confident and supported throughout their journey is exactly what we aim for.
Your recommendation means a great deal to us, and Yvonne will be delighted to read your kind words and know that her hard work made such a positive difference.
Thank you for your trust and for taking the time to share your experience. - The Mortgage Store Team
Really fast and thoroughly explained…
Really fast and thoroughly explained service in a way that we as first time buyers could understand, communication was over and above, cant fault them!
We dealt with Michael and Yvonne both were very pleasant and efficient in answering all of our questions!
August 3, 2026
Unprompted review
Reply from The Mortgage Store
Dom, it's especially rewarding to hear when first time buyers feel confident and informed throughout the process.
Making mortgages easy to understand and keeping communication clear every step of the way is exactly what we aim for, so it's fantastic to know that Michael and Yvonne provided such a positive experience. We're delighted that all your questions were answered and that the service felt both efficient and supportive from start to finish.
Michael and Yvonne will be thrilled to read your kind words and know their efforts made such a difference.
Thank you for taking the time to share your experience. We wish you all the best in your new home. - The Mortgage Store Team
Great service
Great service, fast and efficient. Can’t thank Ryan enough and wouldn’t use anyone else.
August 1, 2026
Reply from The Mortgage Store
Emma, feedback like this is always wonderful to receive.
We're delighted to hear that Ryan provided such great service and made the process fast and efficient from start to finish. Delivering clear advice, quick communication, and a smooth experience is exactly what we aim for, so it's fantastic to know Ryan made such a positive difference.
Your loyalty and confidence in Ryan mean a great deal to us, and we know he'll be thrilled to read your kind words.
Thank you for taking the time to share your experience. We're always here whenever you need support. - The Mortgage Store Team
Amazing experience
It has been so lovely dealing with Jo Hannell. Nothing is too much and she’s great at assisting with any questions. After working out the best mortgage options for us, Jo managed to get our mortgage application in before mortgage rises which we really appreciated. She has helped make the process smooth from first enquiry to mortgage offer.
July 23, 2026
Reply from The Mortgage Store
Jess, it’s fantastic to hear how positive your experience was with Jo.
Finding the right mortgage is important, but securing it at the right time can make all the difference, so we’re delighted that Jo was able to act quickly and get your application submitted before the rate rises. Taking the time to answer questions, explore the best options, and keep everything moving smoothly is exactly what we strive for.
Jo will be thrilled to know that her support helped make the process straightforward from your initial enquiry right through to receiving your mortgage offer.
Thank you for your kind words and for trusting us to be part of your home buying journey. We’re always here whenever you need support. - The Mortgage Store Team
Excellent service from the Mortgage Store
From start to finish, Jane explained everything to us and made us feel that nothing was too much trouble. She was always at the end of the phone and took the time to get us the best deal possible. Would highly recommend to anybody.
July 20, 2026
Reply from The Mortgage Store
Craig, it's always rewarding to hear that we've been able to make a real difference.
We're delighted to know that Jane was there for you from start to finish, taking the time to explain everything clearly and ensuring no question was ever too much trouble. Providing expert guidance, being readily available when clients need support, and working hard to secure the best possible deal are exactly the standards we strive for.
Jane will be thrilled to read your kind words and know that her dedication helped make the process such a positive experience for you.
Thank you for your recommendation and for placing your trust in us. We're always here whenever you need support. - The Mortgage Store Team
Very kind and understanding
Very kind and understanding. Shout out to Robbie for managing us well
July 1, 2026
Reply from The Mortgage Store
Ikechukwu, feedback like yours reminds us why we love what we do.
We're so pleased to hear that Robbie provided such kind and understanding support throughout your journey. Taking the time to listen, guide, and make clients feel comfortable every step of the way is exactly what we aim for, so it's wonderful to know you felt so well looked after.
Robbie will be delighted to receive your shout out and know that his support made a positive difference to your experience.
Thank you for your kind words and for choosing us. We're always here whenever you need support. - The Mortgage Store Team
The service I received from start to…
The service I received from start to finish was seem less , Jon couldn’t be more helpful , every step was explained, Jon is very professional in all aspects I wouldn’t hesitate in using this company again .
July 26, 2026
Reply from The Mortgage Store
Anna, it's wonderful to hear that your experience was so positive from beginning to end.
Making the mortgage process feel seamless, clear, and stress free is exactly what we aim for, so we're delighted to know that Jon's support and professionalism made such a difference. Taking the time to explain each step and ensure clients feel confident throughout the journey is something we take great pride in.
The fact that you wouldn't hesitate to use us again is one of the best compliments we could receive. Thank you for your kind words and for placing your trust in us. - The Mortgage Store Team
Sam Camozzi was an amazing help with us…
Sam Camozzi was an amazing help with us getting our first mortgage. Highly recommend!
July 29, 2026
Unprompted review
Reply from The Mortgage Store
Nicola, helping someone secure their first mortgage is always something special.
We're delighted to hear that Sam was able to support you through this exciting milestone and make the process a positive experience. Providing clear advice, expert guidance, and reassurance every step of the way is exactly what we aim for, so it's wonderful to know Sam was such a help.
Thank you for your recommendation and for trusting us with your first mortgage journey. We wish you every happiness in your new home. - The Mortgage Store Team
Highly recommend them
Highly recommend them, especially Sam who has gone above and beyond! First class service and attention to detail. Always available to help and advise. I am very satisfied with everything provided.
July 29, 2026
Unprompted review
Reply from The Mortgage Store
Teresa, hearing feedback like this is incredibly rewarding for the whole team.
We're thrilled to know that Sam went above and beyond to support you and provided the first class service you were looking for. Being available to offer advice, paying attention to the finer details, and making sure our clients feel fully supported are exactly the standards we strive to deliver.
Knowing that you're so satisfied with the service received means a great deal to us, and Sam will be delighted to read your kind words.
Thank you for your recommendation and for placing your trust in us. We're always here whenever you need support. - The Mortgage Store Team
Both Liam and James were amazing…
Both Liam and James were amazing throughout the whole process. Kept in touch regarding updates and were really hands on with the case. Would recommend them to all my family and friends for sure.
July 29, 2026
Unprompted review
Reply from The Mortgage Store
Thanusujah, it’s fantastic to hear that Liam and James made such a positive impact throughout your journey.
Keeping clients updated, staying actively involved, and providing hands on support from start to finish are exactly the standards we strive for, so it’s wonderful to know you felt well looked after every step of the way.
The fact that you would recommend Liam and James to your family and friends means a great deal to us and is one of the highest compliments we could receive.
Thank you for your kind words and for placing your trust in us. We’re always here whenever you need support. - The Mortgage Store Team
Great!
Jo Hannell was lovely and so supportive. She took the time to explain everything to use which was really appreciated as first time buyers. Couldn’t recommend her more. Our completion date was within a month of applying for the mortgage, she took this into consideration and ensured everything went as quickly as possible. Thankyou!!
July 29, 2026
Reply from The Mortgage Store
Annie, hearing that we helped make your first time buyer journey easier is incredibly rewarding.
Buying a home within a tight timeframe can feel daunting, so it’s fantastic to know that Jo was able to guide you through the process, explain everything clearly, and keep things moving quickly to meet your completion date. Providing that extra level of support and attention is exactly what we aim for.
Jo will be delighted to hear how much you appreciated her help and that she made such a positive difference during this exciting milestone.
Thank you for your kind words and recommendation. We wish you every happiness in your new home. - The Mortgage Store Team
amazing service
Can’t recommend the mortgage store enough! Michael has been so helpful and personable making this process less painful and Yvonne keeping us updated along the way. Amazing!
July 29, 2026
Reply from The Mortgage Store
Erin, comments like these mean so much to our team.
We're thrilled to hear that Michael made the process feel far less painful and was able to support you with such a personal and helpful approach throughout. Making what can often feel like a complex process as smooth and straightforward as possible is exactly what we strive for.
It's also wonderful to hear that Yvonne kept you updated every step of the way. Clear communication and regular updates can make all the difference, so we're delighted that you felt well informed and supported from start to finish.
Thank you for your fantastic recommendation and kind words. Michael and Yvonne will be delighted to know how much you appreciated their support. - The Mortgage Store Team
Excellent Experience
Chris has helped with both of my mortgages so far and will continue to use. Easy to deal with, great and explaining options and proactive in getting everything done.
July 17, 2026
Reply from The Mortgage Store
Siobhan, it means a lot to hear that you've chosen to work with Chris for both of your mortgages.
Building lasting relationships with our clients is something we're incredibly proud of, so it's fantastic to know that Chris's proactive approach, clear explanations, and ability to get things done have kept you coming back. Making the process easy to navigate while ensuring you fully understand your options is exactly what we aim for.
Chris will be delighted to hear your kind words and know that he has made such a positive difference to your mortgage journey.
Thank you for your continued trust and support. We look forward to helping you again in the future whenever you need us. - The Mortgage Store Team
Great service
Donna and Jo were very helpful throughout the whole process and got things sorted for me quickly. Many thanks to them both.
July 28, 2026
Unprompted review
Reply from The Mortgage Store
Kasper, it's great to hear that Donna and Jo were able to make such a positive difference throughout your journey.
Getting things sorted quickly while providing helpful support every step of the way is exactly what we aim for, so it's wonderful to know that the process felt smooth and efficient for you.
Donna and Jo will be delighted to hear your kind words and know that their efforts were appreciated.
Thank you for taking the time to share your feedback. We're always here whenever you need support. - The Mortgage Store Team
We’ve used the Mortgage Store since we…
We’ve used the Mortgage Store since we purchased our first property and they are fantastic from start to finish. Simon Baker is a fantastic mortgage advisor, turns things around so quickly and is very responsive. Charlene has also been brilliant and communicating at every stage and keeping us updated. I’d highly recommend using them!
June 15, 2026
Unprompted review
Reply from The Mortgage Store
Rosie, hearing from clients who have been with us since their very first property purchase means a great deal to us.
It’s fantastic to know that Simon and Charlene have continued to provide the high level of service you’ve come to expect. Simon’s responsiveness and ability to keep things moving quickly, combined with Charlene’s excellent communication and regular updates, are exactly the qualities we strive to deliver.
Your continued trust and recommendation are greatly appreciated. Thank you for taking the time to share your experience, and we look forward to supporting you with your mortgage needs for many years to come. - The Mortgage Store Team
Communication and being updated from Sam Jones
The response from Sam and constantly being updated and kept in the loops
July 3, 2026
Reply from The Mortgage Store
Altin, keeping our clients informed every step of the way is something we take great pride in.
We're delighted to hear that Sam's responsiveness and regular updates helped keep you in the loop throughout the process. Clear communication and timely support can make all the difference, so it's wonderful to know this was your experience.
Thank you for taking the time to share your feedback and recognise Sam's efforts. We truly appreciate your trust and are always here whenever you need support. - The Mortgage Store Team
Warren and Charlene have been amazing…
Warren and Charlene have been amazing helping throughout the all process.
July 24, 2026
Unprompted review
Reply from The Mortgage Store
Guelord, it's great to know that Warren and Charlene were there to support you throughout the entire process.
Guiding our clients from start to finish and making sure they feel supported every step of the way is exactly what we aim for, so it's wonderful to hear that their help made such a positive difference.
Warren and Charlene will be delighted to read your kind words and know that their efforts were appreciated.
Thank you for taking the time to share your feedback. We're always here whenever you need support. - The Mortgage Store Team
Great honest communication
Great honest communication, very understanding & the most helpful people throughout the whole process!
Jo, Donna & Dean were great.
July 23, 2026
Unprompted review
Reply from The Mortgage Store
Ollie, honest and transparent communication is something we place huge importance on, so your feedback means a great deal to us.
We're delighted to hear that you found the team understanding, helpful, and supportive throughout the entire process. Making sure our clients feel listened to, informed, and well looked after every step of the way is exactly what we aim for.
Jo, Donna, and Dean will be thrilled to know their support made such a positive difference to your experience.
Thank you for your kind words and recommendation. We really appreciate you taking the time to share your feedback. - The Mortgage Store Team
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