Tracy Kavanagh has been fantastic from start to finish. Getting a mortgage while buying and selling a house can be pretty stressful, but Tracy made the whole process so much easier for us. Sh... See more
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Tracy was helping my mum and myself release equity from my mums house. She was incredible all the way through. Keeping us up to date, no question was too silly to ask, the perfect mix of personable an... See more
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I had a brilliant experience remortgaging my house with this team. Sam made the initial setup effortless and landed me a significantly better rate with a new provider. Wendy then took over and guided... See more
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Ian and Charlene were amazing to work with. They were always available to answer any questions I had and they responded very quickly to my emails. I would recommend them to anyone who is looking for a... See more
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Company details
- Mortgage Broker
- Finance Broker
- Financial Consultant
- Home Insurance Agency
- Insurance Broker
- Life Insurance Agency
Written by the company
At The Mortgage Store, we understand that securing a mortgage is one of the most significant financial decisions you’ll ever make. That's why we are dedicated to making the process smooth, easy, and incredibly quick. Our expert team is here to guide you every step of the way, ensuring that you can focus on what truly matters—transforming your new house into a cherished home. With thousands of different mortgage schemes available across the UK, each tailored to meet diverse circumstances and financial situations, navigating through the options can often feel overwhelming. Whether you’re a first-time buyer, looking to remortgage, or seeking to invest in property, we are here to simplify the experience for you. We take the time to understand your unique needs and circumstances, allowing us to provide personalised advice and recommendations that fit your goals. Our commitment to providing exceptional, 5-star service sets us apart in the industry. We pride ourselves on our ability to match clients with the perfect mortgage deals, saving you valuable time and effort. Let us handle the complexities of mortgage sourcing and negotiations, so you can enjoy the excitement of moving into your new home. Choose The Mortgage Store for professional guidance that prioritises your financial well-being. Together, we’ll turn your homeownership dreams into reality.
Contact info
Fountain Court, 2 Victoria Court, Victoria Street, AL1 3TF, St Albans, United Kingdom
- 0345 306130
- hello@the-mortgagestore.co.uk
- www.the-mortgagestore.co.uk
5.0
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best service for a peaceful mortgage process
We’ve used Ryan from The Mortgage Store for every house purchase in our family, and we honestly couldn’t recommend him enough. He’s always been so helpful, approachable and genuinely happy to help throughout the whole process.
Ryan is always available when we need him, whether it’s answering a quick question, explaining something we’re unsure about, or giving advice based on our situation. Everything has always been clear and transparent, and he’s always been incredibly quick to respond to calls and messages.
Buying a house can be stressful, but having someone like Ryan there makes the process so much easier. We’ve trusted him time and time again and will definitely continue to recommend him to our family and friends.
September 1, 2026
Great service
Quick, reliable and efficient.
Very seamless and professional and very accessible.
September 2, 2026
Great experience with the mortgage store!
Great experience with the mortgage store in Nantwich (specifically Louise) and also with the back office (specifically Yvonne). They kept us updated and were extremely helpful. Will definitely use their services again. Best mortgage experience so far.
September 7, 2026
Unprompted review
Really happy with the service and consistent approach
Really happy with the service for the second time. Catherine first helped me secure a mortgage 13 years ago and again has assisted along with Charlene. Really happy with the service also with the referral for the life insurance adviser Dean who took his time explaining all the options to me.
September 18, 2026
Unprompted review
Reply from The Mortgage Store
Martin, it's always great to hear from customers who continue to come back to us.
We're delighted to know that you've found the team helpful and the advice valuable enough to use our services regularly. Building long term relationships with our clients is something we take great pride in, so your continued trust means a great deal to us.
Thank you for your loyal support and for taking the time to leave us a review. - The Mortgage Store Team
Excellent service
James and Emma have provided an excellent service so far. Clear and concise instructions. Prompt with answers to any questions. Thank you!
September 1, 2026
Reply from The Mortgage Store
Rachel, it's great to hear that James and Emma have made such a positive impression so far.
Clear guidance, prompt communication, and being available to answer questions are all key parts of the service we strive to provide, so it's wonderful to know you've found the process straightforward and well supported.
James and Emma will be delighted to hear your kind feedback. Thank you for taking the time to share your experience. - The Mortgage Store Team
Returning Customer
Dealing with Ms Jo Hannell was absolutely amazing as always, hence my return to The Mortgage Store. The timely admin support received from Danna Clarke was also noteworthy.
September 9, 2026
Reply from The Mortgage Store
Mitchell, it's always especially rewarding to hear from returning customers.
We're delighted to know that Jo continues to provide the excellent service you've come to expect and that her support is one of the reasons you chose to come back to us. Building long term relationships with our clients is something we take great pride in, so your continued trust means a great deal.
We're also pleased to hear that Donna's timely admin support helped keep everything running smoothly. We'll be sure to pass your kind words on to both Jo and Donna.
Thank you for taking the time to share your experience and for your continued support. - The Mortgage Store Team
Professional, clear and easy to use
Mark gave us very clear advice and made it easy to understand and navigate our choices. He was quick, professional and handled everything whilst keeping our input to only the essential elements which made it really simple. Would highly recommend.
September 9, 2026
Reply from The Mortgage Store
Liam, making the mortgage process clear and easy to navigate is exactly what we strive for, so it's fantastic to hear that Mark delivered that experience for you.
We're delighted to know that his advice was clear, professional, and easy to understand, helping you focus on the important decisions without feeling overwhelmed by the process. Providing straightforward guidance while keeping everything moving efficiently is something we take great pride in.
Thank you for your recommendation and for taking the time to share your experience. Mark will be delighted to read your kind words. - The Mortgage Store Team
Fast, accurate and top rates
Catherine came highly recommended from family and we have been very happy working with her. Very thoughtful advice, fast responses and market-leading rates. The application process was seamless. She helped us secure great rates during a turbulent market, thank you!
September 1, 2026
Reply from The Mortgage Store
Recommendations from family are always something we value highly, so it's wonderful to hear that Catherine lived up to the recommendation.
Securing a great rate in a turbulent market requires expert advice and timely action, and we're delighted to know that Catherine's thoughtful guidance, quick responses, and market knowledge helped make the process seamless for you. Providing clear advice and keeping things moving smoothly is exactly what we strive for.
Thank you for taking the time to share your experience. Catherine will be delighted to receive your kind feedback. - The Mortgage Store Team
Ryan has been fantastic from start to…
Ryan has been fantastic from start to finish, ensuring the process has ran seamlessly throughout. Highly recommend.
September 15, 2026
Reply from The Mortgage Store
Chelsea, it's fantastic to hear that Ryan delivered such a positive experience from beginning to end.
Keeping the process running smoothly and ensuring clients feel supported throughout is exactly what we aim for, so it's wonderful to know that everything was handled seamlessly for you.
Ryan will be delighted to hear your kind feedback. Thank you for your recommendation and for taking the time to share your experience. - The Mortgage Store Team
Excellent service from Mortgage Store
Excellent service from Mortgage Store
Jon and Emma have been fantastic throughout our mortgage and house-buying process. They were always helpful, responsive, and kept us updated every step of the way.
A big thank you to both of them for all their support. Highly recommended!
September 15, 2026
Unprompted review
Reply from The Mortgage Store
Thank you, Farshad, for taking the time to leave such a wonderful review. We're delighted to hear that Jon and Emma provided excellent support throughout your mortgage and home-buying journey.
Keeping our customers informed and supported every step of the way is incredibly important to us, so it's great to know their hard work made a positive difference. We'll be sure to pass on your kind words to both of them.
Congratulations on your new home, and thank you for choosing us. - The Mortgage Store Team
Good service from start to finish
September 14, 2026
Unprompted review
Reply from The Mortgage Store
Thank you, Paul, for taking the time to leave us a 5-star review.
We're delighted to hear that you received good service from start to finish. Providing a smooth and straightforward experience for our customers is always our goal, so it's great to know we delivered on that for you. - The Mortgage Store Team
Reply from The Mortgage Store
Thank you for taking the time to leave us a review.
It's lovely to hear that you found the service friendly and helpful. Hayley will be delighted to know she made such a positive impression, and we'll make sure your kind words are passed on to her.
We appreciate your feedback and wish you all the best. - The Mortgage Store Team
Jake Marshall from The Mortgage Store - 10/10
Jake Marshall from The Mortgage Store was excellent. Absolutely no nonsense, straight down to the crux of the issue and secured us the best deal possible in complex circumstances. Also great communication. Would highly recommend.
September 12, 2026
Unprompted review
Reply from The Mortgage Store
Thank you, Luke, for such a fantastic review.
We're delighted to hear that Jake was able to support you through what sounds like a complex situation and secure a deal that met your needs. Your comments about his straightforward approach, dedication, and communication are greatly appreciated, and we'll be sure to pass your kind words on to him.
Thank you for recommending us, and we wish you all the best for the future. - The Mortgage Store Team
Very helpful 😊
September 7, 2026
Reply from The Mortgage Store
Thank you, Klaudiusz, for your 5-star review.
We're glad to hear you found the service very helpful. Feedback like this means a great deal to the team and is always appreciated. - The Mortgage Store Team
100% recommend Jon
Jon made our house buying journey so very easy and stress free. No question asked was silly to him and he was happy to help with anything that we were unsure on. He’s a very lovely and friendly person. 100% recommend, if you want to feel at ease.
August 27, 2026
Reply from The Mortgage Store
Thank you, Katie, for sharing your experience.
We're so pleased to hear that Jon helped make your house-buying journey feel easy and stress-free. Buying a home can be a daunting process, so it's wonderful to know that his support, reassurance, and willingness to answer every question helped put you at ease.
We'll be sure to pass your lovely comments on to Jon. Thank you for your recommendation. - The Mortgage Store Team
Very knowledgeable and helpful staff
Very knowledgeable and helpful staff. Always kept updated with progress.
August 27, 2026
Reply from The Mortgage Store
Thank you, Ross, for your kind review.
It's great to hear that you found our team knowledgeable and helpful throughout the process. Keeping our customers updated every step of the way is something we take pride in, so we're pleased this made a positive difference to your experience. - The Mortgage Store Team
20 Years of Exceptional Service – The Ultimate Mortgage Expert!
I and my family have used Warren's services for 20 years and cannot recommend him highly enough. He is exceptionally skilled at navigating the complexities of the mortgage market, consistently securing the best rates while offering expert guidance on every transaction. Beyond finding great deals, Warren is always responsive and helpful with any related questions, making what could be a stressful process feel completely seamless. His professionalism and consistency over two decades make him my absolute go to for all mortgage needs.
September 12, 2026
Reply from The Mortgage Store
Thank you, Pradip, for such a wonderful review and for placing your trust in Warren over the past 20 years.
It's incredibly rewarding to hear that Warren has consistently been able to support you and your family through your mortgage needs for two decades. Your comments about his expertise, professionalism, responsiveness, and ability to simplify what can often be a complex process are greatly appreciated.
Long-standing relationships like yours mean a great deal to us, and we'll make sure your kind words are shared with Warren. Thank you for your continued recommendation and support. - The Mortgage Store Team
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