I am very happy with Charlie and his team. He has been helping us with our mortgages for almost 20 years now. He always provide us the best available rate, remind us when its time to remortgage, a... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Marek was a superb ambassador for The Mortgage Store. He was extremely professional, considerate, supportive, actively listened and provided solutions and recommendations. He was a great asset to have... See more
Company replied
I had a brilliant experience remortgaging my house with this team. Sam made the initial setup effortless and landed me a significantly better rate with a new provider. Wendy then took over and guided... See more
Company replied
It has been so lovely dealing with Jo Hannell. Nothing is too much and she’s great at assisting with any questions. After working out the best mortgage options for us, Jo managed to get our mortgage a... See more
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Company details
- Mortgage Broker
- Finance Broker
- Financial Consultant
- Home Insurance Agency
- Insurance Broker
- Life Insurance Agency
Written by the company
At The Mortgage Store, we understand that securing a mortgage is one of the most significant financial decisions you’ll ever make. That's why we are dedicated to making the process smooth, easy, and incredibly quick. Our expert team is here to guide you every step of the way, ensuring that you can focus on what truly matters—transforming your new house into a cherished home. With thousands of different mortgage schemes available across the UK, each tailored to meet diverse circumstances and financial situations, navigating through the options can often feel overwhelming. Whether you’re a first-time buyer, looking to remortgage, or seeking to invest in property, we are here to simplify the experience for you. We take the time to understand your unique needs and circumstances, allowing us to provide personalised advice and recommendations that fit your goals. Our commitment to providing exceptional, 5-star service sets us apart in the industry. We pride ourselves on our ability to match clients with the perfect mortgage deals, saving you valuable time and effort. Let us handle the complexities of mortgage sourcing and negotiations, so you can enjoy the excitement of moving into your new home. Choose The Mortgage Store for professional guidance that prioritises your financial well-being. Together, we’ll turn your homeownership dreams into reality.
Contact info
Fountain Court, 2 Victoria Court, Victoria Street, AL1 3TF, St Albans, United Kingdom
- 0345 306130
- hello@the-mortgagestore.co.uk
- www.the-mortgagestore.co.uk
5.0
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great service from Michael and Yvonne
Great service from Michael and Yvonne. Application sorted in one day and we were kept up to date almost daily with what is happening with our mortgage application. Thank you!
September 11, 2026
Unprompted review
Reply from The Mortgage Store
Thank you for your lovely review, Pavol.
We're thrilled to hear that Michael and Yvonne provided such great service and kept you regularly updated throughout your mortgage application. Clear communication and a smooth process are exactly what we strive for, so it's fantastic to know they delivered on both.
We'll be sure to pass on your kind words to Michael and Yvonne. Thank you again for choosing us, and we wish you every happiness in your new home. - The Mortgage Store Team
Tracy Kavanagh has been fantastic from…
Tracy Kavanagh has been fantastic from start to finish. Getting a mortgage while buying and selling a house can be pretty stressful, but Tracy made the whole process so much easier for us.
She was always there when we had a question, explained things in a way that actually made sense, kept us updated and chased things up when needed. Nothing was ever too much trouble.
What I really liked was that we never felt like just another application. Tracy took the time to understand our situation and genuinely seemed to care about getting us the best outcome.
We wouldn't hesitate to recommend Tracy Kavanagh to anyone looking for a mortgage advisor. She's knowledgeable, approachable and, most importantly, someone you feel you can trust.
Thanks for everything, Tracy. You made a stressful process a lot less stressful.
September 11, 2026
Unprompted review
Reply from The Mortgage Store
Thank you for your fantastic review, Sam.
We're delighted to hear about your experience with Tracy. Buying and selling a home at the same time can be incredibly stressful, so it's wonderful to know that Tracy's support, clear communication, and proactive approach helped make the process much easier for you.
Taking the time to understand each client's individual circumstances is something we pride ourselves on, and we're especially pleased to hear that you never felt like just another application. Your comments about Tracy's knowledge, approachability, and dedication to achieving the best outcome mean a great deal.
We'll be sure to pass your kind words on to Tracy. Thank you for your recommendation and for trusting us with your mortgage journey. - The Mortgage Store Team
Lifetime mortgage with Tracy
Tracy was helping my mum and myself release equity from my mums house. She was incredible all the way through. Keeping us up to date, no question was too silly to ask, the perfect mix of personable and professional. Exactly what you need when you feel a little out of your depth with certain things. From start to finish we couldn’t have asked for anything more from her!
August 10, 2026
Unprompted review
Reply from The Mortgage Store
Thank you for your wonderful review, Louis.
We're delighted to hear that Tracy provided such fantastic support to both you and your mum throughout the equity release process. We understand that these arrangements can sometimes feel overwhelming, so it's especially rewarding to know that Tracy's combination of professionalism, clear communication, and personal approach helped you feel confident and supported every step of the way.
It's great to hear that no question ever felt too small and that Tracy kept you fully informed from start to finish. We'll be sure to pass on your lovely feedback and recognition.
Thank you for trusting us with such an important decision, and we wish you and your mum all the very best for the future. - The Mortgage Store Team
Couldn’t be happier with the experience…
Couldn’t be happier with the experience we received. Ian and Charlene were exceptionally helpful and made the experience smooth and fast paced with no issues whatsoever. Amazing communication throughout the whole process made everything trustworthy and worthwhile. Fully recommend and will definitely be using again in the future. Excellent work.
September 10, 2026
Unprompted review
Reply from The Mortgage Store
Thank you for your fantastic review.
We're delighted to hear that Ian and Charlene provided such exceptional support and made the process smooth, efficient, and stress-free for you. Clear communication is something we pride ourselves on, so it's wonderful to know that their regular updates helped give you confidence and trust throughout your journey.
Your recommendation means a great deal to us, and we're especially pleased to hear that you would choose to use our services again in the future. We'll be sure to pass your kind comments on to both Ian and Charlene.
Thank you for taking the time to share your experience, and we look forward to helping you again in the future. - The Mortgage Store Team
Excellent experience
We had an excellent experience with The Mortgage Store MK while buying our first home. The whole team was professional, friendly and incredibly patient, making what could have been a stressful process feel clear and manageable.
We were kept regularly updated, communication was always excellent, and every question was explained thoroughly. It was also very convenient to have several services under one roof, allowing us to arrange our home insurance through them as well.
A special thank you to Kinga K. and Agnieszka S. for their fantastic support with our mortgage and insurance, and to everyone else involved throughout the process. We are extremely grateful for all your help and would highly recommend The Mortgage Store MK!
July 17, 2026
Reply from The Mortgage Store
Thank you for your wonderful review, Aneta.
Congratulations on purchasing your first home, and thank you for choosing us to support you along the way. We're delighted to hear that our team helped make what can often be a stressful process feel clear, manageable, and straightforward.
It's fantastic to know that you felt well informed throughout, with regular updates and thorough explanations at every stage. We're also pleased that having both your mortgage and insurance arranged under one roof made the experience even more convenient for you.
A special thank you for recognising Kinga K. and Agnieszka S. They'll be delighted to hear that their support made such a positive difference to your journey. We'll be sure to pass on your kind words to them and the wider team.
Thank you again for your recommendation, and we wish you many happy years in your new home. - The Mortgage Store Team
Always great service and advice from…
Always great service and advice from Sam. Quick responses, listens to your individual needs and discusses options based on those. Fast and efficient at locking in a deal, especially when rates are volatile. I've been with Sam from the outset of this mortgage and wouldn't hesitate to recommend him and the Mortgage Store.
September 4, 2026
Reply from The Mortgage Store
Thank you for your fantastic review, Lisa.
We're delighted to hear that Sam has continued to provide the great service and advice you've come to expect. Taking the time to understand each client's individual needs and recommending the most suitable options is at the heart of what we do, so it's wonderful to know that this has made such a positive difference to your experience.
We're especially pleased that Sam was able to act quickly and efficiently to secure a deal for you during a period of changing rates. Your continued trust and loyalty mean a great deal to us.
Thank you for your recommendation and for taking the time to share your feedback. We'll be sure to pass your kind words on to Sam. - The Mortgage Store Team
Very strongly recommend
Myself and my partner had a great experience with both Jonathan and Emma. Were available at any point to answer any questions we had. Very detail oriented and nothing was left misunderstood
September 9, 2026
Reply from The Mortgage Store
Thank you for your fantastic review, Oliver.
We're delighted to hear that both Jonathan and Emma provided such a positive experience for you and your partner. Being available to answer questions and ensuring everything is clearly explained throughout the process is something we pride ourselves on, so it's wonderful to know you felt fully supported every step of the way.
Your comments about their attention to detail and commitment to making sure nothing was misunderstood will mean a great deal to them. We'll be sure to share your kind feedback with both Jonathan and Emma.
Thank you for your recommendation and for choosing us. - The Mortgage Store Team
Highly recommended
Ryan is extremely proactive, efficient and very helpful with all mortgage enquiries. I would definitely recommend him to landlords and home buyers alike.
September 9, 2026
Reply from The Mortgage Store
Thank you for your great review, Sharan.
We're delighted to hear that Ryan provided such proactive, efficient, and helpful support throughout your mortgage enquiries. Delivering a responsive and straightforward service is something we strive for, so it's wonderful to know that Ryan made a positive impression.
Thank you for your recommendation to both landlords and homebuyers. We'll be sure to pass your kind feedback on to Ryan, who will be delighted to hear it.
We appreciate you taking the time to share your experience and thank you for choosing us. - The Mortgage Store Team
Great fast service, clear communication
I approached Tom Smith for help with a BTL mortgage, and I’m very happy with the overall service. He quickly helped me find a suitable lender and secure the mortgage offer. His response times were excellent, communication was clear, and he was always quick to help whenever I had any questions. The whole process was smooth and efficient from start to finish. I would definitely recommend Tom to anyone looking for a reliable and responsive mortgage advisor
September 8, 2026
Reply from The Mortgage Store
Thank you for your fantastic review, Venkat.
We're delighted to hear that Tom was able to help you secure a suitable lender and mortgage offer for your buy-to-let property. Providing clear communication, prompt responses, and expert guidance throughout the process is something we pride ourselves on, so it's wonderful to know that your experience reflected this.
It's especially pleasing to hear that the process felt smooth and efficient from start to finish, and that Tom was always on hand to answer any questions you had along the way.
Thank you for your recommendation and for taking the time to share your experience. We'll be sure to pass your kind feedback on to Tom. - The Mortgage Store Team
We had a very positive experience with…
We had a very positive experience with The Mortgage Store. The whole process was handled professionally and efficiently, and we felt supported throughout our mortgage application.
The team was helpful, responsive and took the time to explain everything clearly, which made what could have been a stressful process much easier. They kept us updated and were always available when we had questions.
We really appreciate their hard work and would happily recommend The Mortgage Store to anyone looking for professional and reliable mortgage advice.
September 9, 2026
Reply from The Mortgage Store
Thank you for your wonderful review, Sheryl.
We're delighted to hear that you had such a positive experience with us. We understand that applying for a mortgage can sometimes feel overwhelming, so it's fantastic to know that our team's support, clear communication, and professional approach helped make the process much easier for you.
Keeping our clients informed and being available to answer questions every step of the way is something we pride ourselves on, so we're pleased this stood out during your journey.
Thank you for taking the time to share your experience and for recommending our services. We truly appreciate your kind words and wish you all the very best in your new home. - The Mortgage Store Team
Cannot recomend Michael enough
Cannot recomend Michael enough, he’s gone above and beyond with helping us at every step of the way, always answering giving us different solutions and breakdowns! Yvonne has also been brilliant chasing, updating us with stages etc! Brilliant brilliant service.
Will defiantly be using again if we ever move! :)
September 9, 2026
Unprompted review
Reply from The Mortgage Store
Thank you for your wonderful review, Molly.
We're delighted to hear that Michael and Yvonne provided such outstanding support throughout your journey. Taking the time to explain different options, provide clear breakdowns, and guide clients every step of the way is exactly the service we strive to deliver, so it's fantastic to know this made a positive difference to your experience.
It's also great to hear that Yvonne kept everything moving with regular updates and progress chasing, helping to ensure you always knew where things stood.
Thank you for your kind words and for placing your trust in us. We'll be sure to pass your feedback on to both Michael and Yvonne, who will be delighted to receive it. We look forward to helping you again in the future should you decide to move! - The Mortgage Store Team
Jane and Yvonne at the Mortgage Store…
Jane and Yvonne at the Mortgage Store have been excellent, would highly recommend.
September 7, 2026
Unprompted review
Reply from The Mortgage Store
Alex, recommendations like yours mean a great deal to us.
We're delighted to hear that Jane and Yvonne have been excellent throughout your experience. Providing professional, reliable support and making the mortgage process as straightforward as possible is exactly what we aim for, so it's wonderful to know they delivered the service you were looking for.
Thank you for your kind words and recommendation. Jane and Yvonne will be thrilled to know how much you appreciated their support. - The Mortgage Store Team
Reply from The Mortgage Store
Abdullateef, it's great to know that the process felt smooth and that you received the support you needed along the way.
Providing clear guidance and making the mortgage journey as straightforward as possible is exactly what we aim for, so we're pleased to hear that your experience was a positive one from start to finish.
Thank you for taking the time to share your feedback. We truly appreciate your trust and are always here whenever you need support. - The Mortgage Store Team
Ian and Charlene were amazing to work…
Ian and Charlene were amazing to work with. They were always available to answer any questions I had and they responded very quickly to my emails. I would recommend them to anyone who is looking for a mortgage or a related business. Thank you so much for working tirelessly through the process. I appreciate you both.
September 7, 2026
Reply from The Mortgage Store
Florence, comments like yours are a wonderful reflection of what great teamwork can achieve.
We're delighted to hear that Ian and Charlene were always on hand to answer your questions and provide the support you needed throughout the process. Responsive communication and keeping our clients informed every step of the way are exactly what we strive for, so it's fantastic to know this made such a positive difference to your experience.
Ian and Charlene will be thrilled to know how much you appreciated their hard work and dedication. Your recommendation means a great deal to us and is one of the highest compliments we could receive.
Thank you for your kind words and for placing your trust in us. We're always here whenever you need support. - The Mortgage Store Team
Very knowledgeable and hard working.
August 10, 2026
Reply from The Mortgage Store
Simon, feedback like this speaks volumes.
We’re delighted to hear that you found the team very knowledgeable and hard working. Delivering expert advice while giving every client the time, attention, and support they deserve is exactly what we strive for, so it’s wonderful to know this was your experience.
Thank you for taking the time to share your kind words. We truly appreciate your support and trust. - The Mortgage Store Team
I am very happy with Charlie and his…
I am very happy with Charlie and his team. He has been helping us with our mortgages for almost 20 years now. He always provide us the best available rate, remind us when its time to remortgage, and follows up throughout the process to make sure everything is completed smoothly.
We have always found him to be reliable, professional, and helpful, and we wouldn’t hesitate to recommend him to others.
August 18, 2026
Reply from The Mortgage Store
Loyalty like yours is something we never take for granted.
Nearly 20 years of trust is an incredible compliment, and we’re delighted to hear that Charlie has continued to provide the reliable, professional, and helpful service you’ve come to expect. Keeping clients informed, securing competitive rates, and ensuring every remortgage runs smoothly are exactly the standards we strive for.
It’s especially rewarding to know that Charlie’s proactive approach, from reminding you when it’s time to review your mortgage through to following up on every detail, has made such a positive difference over the years.
Thank you for your continued trust, your recommendation, and your kind words. We look forward to supporting you for many more years to come. - The Mortgage Store Team
Marek - a superb mortgage advisor
Marek was a superb ambassador for The Mortgage Store. He was extremely professional, considerate, supportive, actively listened and provided solutions and recommendations. He was a great asset to have on my side as I navigated my first mortgage as single parent and truly wanted us to get the best result for us as a family. And he had a great sense of humour! I would 100% recommend Marek for those enquiring or looking for mortgage advice, and without hesitation, I know I will ask him to help me again in the future. Thank you Marek! See you in 2 years 😆
September 4, 2026
Reply from The Mortgage Store
Nicola, helping first time buyers navigate their mortgage journey is one of the most rewarding parts of what we do.
We're absolutely delighted to hear how much Marek's support meant to you throughout the process. His professionalism, patience, and commitment to understanding your circumstances are exactly the qualities we strive for, so it's wonderful to know you felt listened to, supported, and guided every step of the way.
It's especially lovely to hear that Marek not only provided expert advice and solutions but also brought a sense of humour to the journey. Buying your first home can be both exciting and daunting, so having someone in your corner who genuinely cares about achieving the best outcome makes all the difference.
Thank you for your fantastic recommendation and kind words. Marek will be thrilled to know he made such a positive impact, and we'll be ready to help when it's time for your next mortgage review in a couple of years! - The Mortgage Store Team
Easy process for my remortgage
Easy process for my remortgage. Staff are wonderful, polite and friendly. Would recommend them to anyone.
September 2, 2026
Reply from The Mortgage Store
Hannah, making remortgaging feel easy is exactly what we aim for.
We're delighted to hear that the process was straightforward and that you found the team wonderful, polite, and friendly throughout. Creating a smooth experience while providing helpful and approachable support is something we take great pride in, so it's fantastic to know this was your experience.
Thank you for your recommendation and for taking the time to share your feedback. We truly appreciate your support. - The Mortgage Store Team
Long time customer
I have used The Mortgage Store several times and they have always been a pleasure to deal with. I would highly recommend them to anyone.
September 4, 2026
Unprompted review
Reply from The Mortgage Store
Hearing from returning clients is always especially rewarding.
We’re delighted to know that you’ve used us several times and that each experience has been a pleasure. Building long term relationships with our clients and consistently delivering a high level of service is something we take great pride in, so your continued trust means a great deal to us.
Thank you for your recommendation and for choosing us time and time again. We look forward to supporting you whenever you need us in the future. - The Mortgage Store Team
Jonathan was amazing
Jonathan was amazing — super helpful, clear, and made everything easy for us. Just trust him with everything he says.
Emma kept us perfectly updated the whole way through.
They were honestly the best team.
September 4, 2026
Unprompted review
Reply from The Mortgage Store
Reviews like this are a fantastic reflection of great teamwork.
We're delighted to hear that Jonathan made the process so easy with his clear advice and helpful support throughout. Making sure our clients feel confident and well informed every step of the way is exactly what we strive for.
It's also wonderful to hear that Emma kept you fully updated from start to finish. Strong communication and a seamless experience are at the heart of what we do, so we're thrilled that the two of them made such a positive impression.
Thank you for your kind words and for placing your trust in us. Jonathan and Emma will be delighted to know how much you appreciated their support. - The Mortgage Store Team
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