It has been so lovely dealing with Jo Hannell. Nothing is too much and she’s great at assisting with any questions. After working out the best mortgage options for us, Jo managed to get our mortgage a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The mortgage store was recommended to me and my husband by NGh From the first conversation to my broker Straurt is was help from the start I flooded him with phone callls and asking questions abou... See more
Company replied
I have been thoroughly pleased with my experience that started with Chris he went above and beyond to find us a good solicitor which was totally out of his duties and then with Charlene, she kept us u... See more
Company replied
We had a fantastic experience working with The Mortgage Store to secure our mortgage offer. A special mention goes to James, who provided exceptional support, clear guidance, and expert advice thr... See more
Company replied
Company details
- Mortgage Broker
- Finance Broker
- Financial Consultant
- Home Insurance Agency
- Insurance Broker
- Life Insurance Agency
Written by the company
At The Mortgage Store, we understand that securing a mortgage is one of the most significant financial decisions you’ll ever make. That's why we are dedicated to making the process smooth, easy, and incredibly quick. Our expert team is here to guide you every step of the way, ensuring that you can focus on what truly matters—transforming your new house into a cherished home. With thousands of different mortgage schemes available across the UK, each tailored to meet diverse circumstances and financial situations, navigating through the options can often feel overwhelming. Whether you’re a first-time buyer, looking to remortgage, or seeking to invest in property, we are here to simplify the experience for you. We take the time to understand your unique needs and circumstances, allowing us to provide personalised advice and recommendations that fit your goals. Our commitment to providing exceptional, 5-star service sets us apart in the industry. We pride ourselves on our ability to match clients with the perfect mortgage deals, saving you valuable time and effort. Let us handle the complexities of mortgage sourcing and negotiations, so you can enjoy the excitement of moving into your new home. Choose The Mortgage Store for professional guidance that prioritises your financial well-being. Together, we’ll turn your homeownership dreams into reality.
Contact info
Fountain Court, 2 Victoria Court, Victoria Street, AL1 3TF, St Albans, United Kingdom
- 0345 306130
- hello@the-mortgagestore.co.uk
- www.the-mortgagestore.co.uk
5.0
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chris Sanders did an amazing job!
Smooth sailing with Chris.
I’m self employed so as you know getting a mortgage can feel overwhelming. Chris did everything from start to finish smooth as anything and really speedy with regular updates. Can’t recommend The Mortgage Store enough! Thankyou!
June 27, 2026
Reply from The Mortgage Store
Allister, thank you so much for your fantastic feedback. It really means a lot to us.
We’re delighted to hear that Chris provided such an amazing experience and kept everything running smoothly from start to finish. We understand that getting a mortgage as a self employed applicant can feel overwhelming, so it’s wonderful to know Chris was able to make the process straightforward, quick, and well supported with regular updates along the way.
Your kind words and strong recommendation are truly appreciated, and Chris will be thrilled to hear how much his support meant to you.
Thank you again for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Really helpful
Really helpful, knowledgable and friendly. Nothing was too much trouble.
Would really recommend Chris & Chrissie
June 24, 2026
Unprompted review
Reply from The Mortgage Store
Rebecca, thank you so much for your lovely feedback. It really means a lot to us.
We’re delighted to hear that you found the service helpful, knowledgeable, and friendly, and that nothing ever felt like too much trouble. Providing that level of support and care is exactly what we aim for, so it’s wonderful to know this was your experience.
Chris and Chrissie will be thrilled to read your kind words. Thank you again for your recommendation and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Highly recommended
We have dealt with Neil and James at The Mortgage store throughout the process of getting our new mortgage sorted. They have been extremely helpful throughout the process and nothing has been too much to ask, I’ll definitely be using their services again.
June 24, 2026
Reply from The Mortgage Store
Louis, thank you so much for your kind feedback. It really means a lot to us.
We’re delighted to hear that Neil and James were so helpful throughout your mortgage journey and that nothing ever felt like too much trouble. Providing responsive, supportive service and making the process as smooth as possible is exactly what we aim for, so it’s wonderful to know this was your experience.
Your decision to use us again is one of the greatest compliments we could receive. Thank you again for your trust and recommendation. We’re always here whenever you need support. - The Mortgage Store Team
Thank you Chris
Chris was really helpful. As first time buyers we had a lot of questions and Chris was really kind and patient to run us through the entire process. Thank you for making our journey smooth.
June 12, 2026
Reply from The Mortgage Store
Jennifer, thank you so much for your lovely feedback. It truly means a great deal to us.
We’re delighted to hear that Chris was so helpful throughout your journey as first time buyers. Taking the time to be patient, answer all your questions, and guide you clearly through each stage is exactly what we aim to deliver, so it’s wonderful to know this made the process smooth for you.
Chris will be thrilled to read your kind words. Thank you again for your trust and for taking the time to share your experience. We’re always here whenever you need support. - The Mortgage Store Team
Wonderful experience with mortgage…
Wonderful experience with mortgage store. First time buyer and Magdalena and her expertise had made all the steps easy, swift and stressless. She was amazing to work with and couldn't recommend her more. Communicated at every stage and daily should she need to and responded to all queries and uncertainty. Thank you Magdalena and the team.
June 24, 2026
Reply from The Mortgage Store
Yvonne, thank you so much for sharing your lovely feedback. It truly means a great deal to us.
We’re delighted to hear that you had such a wonderful experience as a first time buyer and that Magdalena’s expertise made the whole process feel easy, swift, and stress free. Supporting you with clear communication at every stage and being readily available to answer all your questions is exactly what we aim for, so it’s fantastic to know this made such a positive difference.
Magdalena will be thrilled to read your kind words, and your recommendation means so much to the entire team.
Thank you again for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Charlie has been a lifesaver as per…
Charlie has been a lifesaver as per usual. Wendy very helpful too, thank you both so much!
June 24, 2026
Reply from The Mortgage Store
Craig, thank you so much for your kind feedback. It really means a lot to us.
We’re delighted to hear that Charlie has been a lifesaver for you once again, and that Wendy was also so helpful along the way. Providing reliable support and being there when it matters most is exactly what we aim for, so it’s wonderful to know this has been your experience.
Thank you again for your continued trust and kind words. We’re always here whenever you need support. - The Mortgage Store Team
Professional and efficient service
I have been dealing with Sam Jones for the last 10 years and he has always been very helpful and responsive to my questions.
He is able to find the mortgage answer to most dilemmas and is very efficient at putting everything in place.
Likewise James Lockett who is professional and efficient and quick to respond.
Highly recommend this firm if you need a mortgage.
June 23, 2026
Unprompted review
Reply from The Mortgage Store
Andrea, thank you so much for your kind and detailed feedback. It really means a lot to us.
We’re delighted to hear that you’ve been working with Sam for the past 10 years and that he has consistently provided such helpful and responsive support. Building long term relationships and delivering reliable advice time and time again is exactly what we strive for, so it’s wonderful to know this has been your experience.
It’s also great to hear your positive feedback about James, and how his professionalism and quick responses helped keep everything running efficiently. Having a strong team supporting you every step of the way is something we take great pride in.
Thank you again for your continued trust and for your recommendation. We’re always here whenever you need support. -The Mortgage Store Team
10/10 service
James and Emma were wonderful. As first time buyers they made the process so simple and easy. Excellent service, communication and they were super friendly. Would definitely recommend
June 23, 2026
Unprompted review
Reply from The Mortgage Store
Abigale, thank you so much for your lovely feedback. It truly means a lot to us.
We’re delighted to hear that James and Emma made the process so simple and easy for you as first time buyers. Providing excellent communication, friendly support, and a smooth experience is exactly what we aim for, so it’s wonderful to know this came through so clearly.
Thank you again for your kind words and recommendation. We’re always here whenever you need support. - The Mortgage Store Team
First time buyers
Getting a mortgage is such a big process and Hayley couldn’t have made it simpler for us. We had such a great experience with them, I will only use the mortgage store in the future.
May 29, 2026
Reply from The Mortgage Store
Lily, thank you so much for your lovely feedback. It really means a lot to us.
We’re delighted to hear that Hayley was able to make such a big process feel simple for you as first time buyers. Supporting you clearly and making everything easier to navigate is exactly what we aim for, so it’s wonderful to know you had such a great experience.
Your decision to use us again in the future is one of the greatest compliments we could receive. Thank you again for your trust and kind words, and we look forward to supporting you again whenever you need us. - The Mortgage Store Team
Competent staff
Competent staff, good communication, problem solving, professional standard and good timing.
June 12, 2026
Reply from The Mortgage Store
Samuel, thank you so much for your feedback. It really means a lot to us.
We’re delighted to hear that you found the team competent and that the communication, problem solving, and professional standards stood out throughout your experience. Delivering reliable support and good value for our clients is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for choosing us and for taking the time to share your review. We’re always here whenever you need support. - The Mortgage Store Team
First-Class Service
Michael Barnes at The Mortgage Store has been absolutely fantastic throughout the whole process of finding the right mortgage. He has been incredibly friendly, approachable and always happy to answer any questions we had, making what could have been a stressful process so much easier. We really appreciate all of his help and the time he took to ensure we found the right mortgage for our needs, and after such a positive experience, I would happily recommend both Michael Barnes and The Mortgage Store to anyone looking for mortgage advice. Thank you!
June 11, 2026
Unprompted review
Reply from The Mortgage Store
Robert, thank you so much for sharing such a wonderful and detailed review. It truly means a great deal to us.
We’re absolutely delighted to hear that Michael provided such a fantastic experience from start to finish. His friendly, approachable manner and willingness to answer every question are exactly what we strive for, so it’s wonderful to know he helped make what can often be a stressful process feel much easier and more manageable.
Taking the time to understand your needs and ensure you found the right mortgage is something Michael takes great pride in, and he will be thrilled to know how much you appreciated his support.
Thank you again for your kind words and recommendation. We’re always here whenever you need support. - The Mortgage Store Team
Many thanks for all your helps ,we are…
Many thanks for all your help Yvonne Moran, we are very pleased choosing you and we appreciate that you keep us daily with all the updates .
Thank you!
Cristina Istode
June 19, 2026
Unprompted review
Reply from The Mortgage Store
Cristina, thank you so much for your kind feedback. It truly means a lot to us.
We’re delighted to hear that you were pleased with the support from Yvonne and that you appreciated the daily updates throughout the process. Keeping you informed every step of the way is exactly what we aim for, so it’s wonderful to know this made a positive difference to your experience.
Thank you again for your trust and for taking the time to share your kind words. We’re always here whenever you need support. - The Mortgage Store Team
We recently completed our first mortgage
We recently completed our first mortgage and cannot recommend them enough. The team helped to arrange a mortgage for myself and my partner, and the service we received from Charlene and Genevieve was excellent from start to finish.
We would highly recommend their services to anyone looking for mortgage advice or support. Thank you for making the whole experience smooth and hassle-free
June 19, 2026
Unprompted review
Reply from The Mortgage Store
Toby, thank you so much for sharing your lovely feedback. It truly means a great deal to us.
We’re delighted to hear that you had such a positive experience completing your first mortgage and that the process felt smooth and hassle free from start to finish. Supporting first time buyers and making everything clear and manageable is exactly what we aim for, so it’s wonderful to know this came through.
Charlene and Genevieve will be thrilled to hear how much you appreciated their support and the service they provided throughout your journey.
Thank you again for your kind words and recommendation. We’re always here whenever you need support. - The Mortgage Store Team
I had a great experience with the…
I had a great experience with the mortgage store. Had the pleasure of working with Rachel and Donna. Very responsive and helped with all my questions as a first time buyer and made everything clear and understandable. Highly recommend to anyone looking for advice and help.
June 17, 2026
Reply from The Mortgage Store
Scott, thank you so much for your kind feedback. It really means a lot to us.
We’re delighted to hear that you had a great experience working with Rachel and Donna. Being responsive and taking the time to answer all your questions, especially as a first time buyer, is exactly what we aim for, so it’s wonderful to know everything felt clear and easy to understand throughout the process.
Thank you again for your recommendation and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Excellent customer service
Jo Hannell at The Mortgage Store has been an excellent advisor - helping us every step of the way from our initial call through to our mortgage offer. Always available by phone and email, quick to respond and lovely to speak to. Thank you for making the process super simple!
June 18, 2026
Unprompted review
Reply from The Mortgage Store
Philippa, thank you so much for your kind feedback. It truly means a lot to us.
We’re delighted to hear that Jo provided such excellent customer service throughout your journey, from the initial call right through to your mortgage offer. Being available, quick to respond, and making the whole process feel simple and easy is exactly what we aim for, so it’s wonderful to know this was your experience.
Thank you again for your kind words and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Thank you for a very positive experience!
I had a great experience with Cassie at The Mortgage Store.
She took the time to fully understand my situation and worked diligently to secure a mortgage that perfectly suited my needs.
Throughout the process, she went above and beyond, carefully explaining any unusual aspects of my circumstances to the lender whenever questions arose.
Most importantly, Cassie was incredibly friendly, approachable, and supportive, making me feel comfortable and confident from the very beginning.
I highly recommend her to anyone looking for a knowledgeable and dedicated mortgage adviser.
June 15, 2026
Reply from The Mortgage Store
Caroline, thank you so much for sharing such a thoughtful and detailed review. It truly means a great deal to us.
We’re absolutely delighted to hear how positive your experience with Cassie has been. Taking the time to fully understand your situation and secure a mortgage that truly suits your needs is exactly what we aim for, so it’s wonderful to know this was reflected throughout your journey.
It’s especially pleasing to hear how clearly everything was explained, even when more complex circumstances arose, and that Cassie’s friendly and supportive approach helped you feel comfortable and confident from the very beginning.
Your kind words about her dedication, professionalism, and the extra care she provided mean so much, and she will be thrilled to hear how much you appreciated her support.
Thank you again for your recommendation and for choosing us. We’re always here whenever you need support. - The Mortgage Store Team
Smooth process from start to finish with Chris Sanders & Charlene Malcolm!
Go with The Mortgage Store—they are brilliant! Chris Sanders helped us pick the perfect product, explained everything clearly, and grabbed our mortgage offer in just two days. After that, Charlene Malcolm looked after our case progression. She stayed on top of every update and kept the communication flowing perfectly with the solicitors. It gave us total peace of mind leading up to our exchange. 5-star service all around!
June 1, 2026
Reply from The Mortgage Store
Ranjith, thank you so much for sharing such a fantastic and detailed review. It truly means a great deal to us.
We’re delighted to hear that your experience was smooth from start to finish. It’s wonderful to know that Chris was able to quickly find the right product for you and explain everything clearly, securing your mortgage offer so efficiently.
We’re also very pleased to hear how much you appreciated Charlene’s support in keeping everything on track, maintaining communication with all parties, and ensuring a smooth progression through to exchange. Providing that level of reassurance and peace of mind is exactly what we aim for.
Thank you again for your kind words and 5 star recommendation. We’re always here whenever you need support. - The Mortgage Store Team
We have worked with Morgage Store in…
We have worked with Morgage Store in May - June 2026 for our Morgage application and honestly would recommend this company to anyone. Our Morgage process was efficiently handled, paperwork was sent to us to act upon and once we returned it, things were moved on quickly, communication was very good and when we were in doubt of anything it was easy to reach them for answers.
June 17, 2026
Reply from The Mortgage Store
Beatrice, thank you so much for sharing your feedback. It truly means a great deal to us.
We’re delighted to hear that your experience working with us during your mortgage application was so positive. Handling everything efficiently, keeping the process moving quickly, and maintaining clear communication throughout are exactly what we strive for, so it’s wonderful to know this was your experience.
It’s also great to hear that you found it easy to get in touch whenever you had questions. Providing responsive and supportive communication is something we take great pride in.
Thank you again for your kind words and recommendation. We’re always here whenever you need support. - The Mortgage Store Team
Amazing experience
Ian was my broker. He went above and beyond to assist. My experience was absolutely amazing. I would like to call him out in terms is his proactivity, agility and customer centric attitude.
May 12, 2026
Reply from The Mortgage Store
Mario, thank you so much for your wonderful feedback. It truly means a great deal to us.
We’re delighted to hear that you had such an amazing experience working with Ian. His proactivity, agility, and strong customer focused approach are exactly the standards we strive to deliver, so it’s fantastic to know he went above and beyond to support you.
Your kind words are greatly appreciated, and Ian will be thrilled to know how much his efforts made a difference. Thank you again for choosing us and for your recommendation. We’re always here whenever you need support. - The Mortgage Store Team
Martin from The Mortgage Store
Martin from The Mortgage Store has helped me with my mortgage's since 2020 and has been very helpful, honest and knowledgeable ever since. Happy with the service he and his team provide and shall continue using Martin until I am mortgage free!
June 16, 2026
Unprompted review
Reply from The Mortgage Store
Tim, thank you so much for your kind feedback. It really means a lot to us.
We’re delighted to hear that Martin has been supporting you with your mortgages since 2020 and that you’ve found him consistently helpful, honest, and knowledgeable. Building long term relationships and providing reliable, trusted advice is exactly what we aim for, so it’s wonderful to know this has been your experience.
Your loyalty and decision to continue working with Martin until you are mortgage free mean a great deal to us. Thank you again for your continued trust and support. - The Mortgage Store Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.