The Outpost Reviews 1,876

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that items arrive promptly and are well-packaged, often with extra care to prevent damage. Many people appreciate the competitive pricing and the wide selection of products available, making it easy to find what they need. The ordering process is frequently described as straightforward, and the customer service team is highlighted for being helpful and communicative, providing updates and resolving issues effectively. However, some customers also noted occasional delays with back-ordered items. A few people mentioned dissatisfaction with specific delivery carriers, and one reviewer experienced a significant delay for an in-stock item.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping times and... See more

Order

Clients share positive opinions on order experiences. Many reviewers praise the ease of placing orders... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the excellent condition of... See more

Service

Customers had positive experiences with service. Many reviewers praised the staff for being friendly and... See more

Price

Consumers find prices to be positive, consistently reporting competitive and great prices. Many reviewers... See more

Based on these reviews

Rated 5 out of 5 stars

Bought some lizardy looking models for my husband from our daughter for father's day. I found what I was looking for at a decent price, with fast postage at a reasonable cost. The item arrived on time... See more

Rated 5 out of 5 stars

Been after Paragon of Faith since it's release, but to no avail. That was until Outpost emailed me directly to inform me they got a new one is stock. One transaction later my latest Adepta Sororitas b... See more

Rated 5 out of 5 stars

Pre-ordered a couple of items (and had a few more non pre-order items on the order too), arrived on the day of release. The Outpost sent a couple of update emails to say when items on the order had be... See more

Rated 5 out of 5 stars

I’ve made several orders over the past two years and never had a problem. When calling to ask about back order items, the chap on the phone was really friendly and helpful, the expectations were clear... See more


Company details

  1. Miniatures Store
  2. Art Supply Store
  3. Game Store
  4. Gaming service Provider
  5. Hobby Store
  6. Model Shop

Written by the company

The #1 Miniatures Shop as rated on Trustpilot! **Independent friendly local gaming store!** **Great discount on products!** **FREE shipping available!** **Tracked UK delivery as standard!** **Same day dispatch on in-stock orders! (placed before cut-off)** **Live stock levels and stock allocated to your orders for peace of mind!** **Excellent customer service by phone, email or in person!** **Honest advice when you have a decision to make!** **Thousands of products stocked from the best manufacturers!** **No quibble refund/return policy**


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very helpful with an order when Royal Mail had made a complete mess of it.

January 22, 2026
Unprompted review
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Reply from The Outpost

Hi Will,

Thanks for the kind words,

We will always do our best to ensure our customers have a positive experience. We are glad to hear you are happy with our service and look forward to your next order.

Kind regards
Dan
Operations Manager

Rated 5 out of 5 stars

Superb shop/Hangout, honestly, best place in Sheffield.

We got into modelling around a year ago, and spent a few weeks at home trying to play before working out about the outpost. Our last visit after almost 7 months still feels like our first, Ecstatic.
The staff make you feel more like family than just a customer, they take time to talk, are GENUINELY interested in what you play and with my 2 autistic children in mind, are GENUINELY cheerleaders.

It honestly is one of the most wholesome experiences I can say I've had in a shop, Staff who WANT to be there (they are often playing on days off, so you know they like it there), Who genuinely want everyone to have fun, who are there for people, and who are accepting of everyone (theres been every type of person I could imagine there, and honestly, I think everyone feels welcome). If in Sheffield, and interested in anything from coffee, to a several hundred pound "titan" this place has NO equal.

February 11, 2026
Unprompted review
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Reply from The Outpost

Hi Jon,

Thank you for the kind words, it's always a pleasure to see you and the family, we really appreciate that our goals and ethos comes across as we want it to.

We look forward to seeing you again soon!

Kind regards
Dan
Operations Manager

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Rated 5 out of 5 stars

POV: you’re a nerd in a wheelchair visiting The Outpost.

Went to Outpost in Sheffield for the first time yesterday with some nerd-buddies for a day of playing 40K.
I am a paraplegic in a wheelchair and so from past experience of supposedly “accessible” places, I thought I’d reach out to the outpost staff in advance through their Facebook page.
Chap called Dan replied and honestly couldn’t have been more accommodating. He reserved me a disabled parking space and allocated one of our gaming tables (think we had 3-4 reserved) to one of the lower tables in the bar area which was perfect height for me in my chair (legs don’t work… can’t stand up!)
On arrival, my space was reserved right outside the front door… I approached said door with in my wheelchair with my carry-case on my lap and straight away someone came and offered to carry my army for me so I could push myself through the door threshold without the risk of dropping everything… Just a really nice gesture.
The place is genuinely awesome. I’m not just saying that, this is my first trip advisor review… so that should tell you something! Has a HUGE amount of stock in the shop area and is spacious and open so no awkward isles to wheel through knocking things off shelves (this is an almost daily occurrence for me… coz clumsy) most importantly though is of course the accessible toilet… This is often what makes or breaks a venue. The Outpost has a HUGE accessible toilet, plenty of room to move round in a wheelchair and actually has the flush handle in a place you can reach! I know things like this may seem daft to some people, but as a full time chair user, these things matter!
Staff were super friendly and accommodating. We got our tables all set up with game-mats and terrain… We were shown to the lower accessible table, but as a group, so I didn’t feel singled-out. OBVIOUSLY my mates are a bag of dicks and so made jokes about me needing “the kiddie-table” but can’t blame Outpost for our degenerate group!
The outpost have a great selection of food, snacks and hot/cold beverages (most importantly ice cold Monster)
And again, I can’t overstate how great the staff were… Couldn’t do enough for us as a group and for me being in my chair.
Towards the end of our day, Dan came and approached me just to ask how our day had gone and if we had been looked after… again, he didn’t have to do that, was a really nice gesture and you can tell that the staff actually care about EVERYONE having a positive experience in their store.
I’ll be going back ASAP.
Cheers lads,
Danny.

January 31, 2026
Unprompted review
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Reply from The Outpost

Hi Danny,

Thanks for the kind words, and taking the time to leave us a review.

We pride ourselves on being a gaming centre and community that is for all hobbyists! So we are glad to be up to the mark in terms of our services.

We look forwad to seeing you again and will make sure there is a greater supply of Mango Monster haha.

Kind regards
Dan
Operations Manager

Rated 5 out of 5 stars

Love this shop

Love this shop. Always gives excellent service and the best prices.

January 19, 2026
Unprompted review
The Outpost logo

Reply from The Outpost

Hi Jonathan,

Thank you for the kind words, we are looking forward to your next order!

Kind regards
Dan
Operations Manager

Rated 5 out of 5 stars

Great Customer Service

The Outpost is a great company based in the north. No issues with delivery or customer service, which is polite and engaging.

My only nitpick is that you can't see if an item is in stock or not on the website until you click on the item which makes searching for popular items a bit clunky compared to other sites.

January 15, 2026
Unprompted review
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Reply from The Outpost

Hi Jamie,

Thank you for the review, we appreciate both your kind words and feedback!

We are looking into options to improve our website, including product listings and stock status being a core focus, so stay tuned for more coming in the near future.

Kind regards
Dan
Operations Manager

Rated 5 out of 5 stars

I really like the Outpost

I really like the Outpost, and they are my default online source for all things Games Workshop - Warhammer 40k, Horus Heresy and Legions Imperialis. Great pricing, good stock levels and quick despatch what more could I ask for?

January 13, 2026
Unprompted review
The Outpost logo

Reply from The Outpost

Hi Simon,

Thanks for the kind words!

We are looking forward to your next order.

Kind regards
Dan

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Rated 5 out of 5 stars

Very happy customer

Best price on the market paired with exceptional customer service. Very happy with my experience and highly recommended.

December 30, 2025
Unprompted review
The Outpost logo

Reply from The Outpost

Hi Terry,

Thank you for the kind words, we are glad you are happy with our service, we are looking forward to your next order!

Kind regards
Dan

Rated 5 out of 5 stars

Fantastic venue with friendly and…

Fantastic venue with friendly and welcoming staff and great food to boot! The staff are always friendly and willing to help or have a chat and are gamers themselves which makes all the difference.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

As always a fantastic service

As always a fantastic service from the team at The Outpost, kept informed all along the way on expected delivery and everything arrived on time.
Thank you!

December 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Nice personal touches!

Had never heard of The Outpost before (I'm a southerner) but they had exactly what I was after in stock. Made my first order for a Xmas gift for a relative. Next day (or so) I had a personal email from the team thanking me for the purchase and providing me with the tracking info, this was a very nice personal touch. Parcel arrived bang on time (if not early!) and was incredibly well packed and with some extra little goodies inside. I would 100% consider ordering my hobby bits from The Outpost after such a great experience. Thank you so much

November 25, 2025
Unprompted review

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