5 stars are given to Best Connections as my experience with them have been very good especially with Rob from Nuneaton branch. Im going into my 3rd year with them and as a seasonal worker once im ava... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Welcome to The Best Connection, one of the UK’s leading providers of temporary workforce solutions. With over 35 years of experience, we have established strong long-term relationships with clients of all sizes, whilst also meeting the needs of our loyal community of candidates. With access to over 300,000 temporary workers through our network of over 80+ branches, you can rely on us to the right the best workforce solution for your business, whatever your needs or location. WHY THE BEST CONNECTION? Get in touch to find out more about how we can help or click here to find out more about You can trust us! We are a responsible recruiter and are accredited with ISO 9001:2008 We know what we are doing! We have been serving our clients and temporary workers for over 30 years. We’re good at what we do. We are consistently ranked Top 5 Industrial and Driving employment business (Recruitment International Survey) We have the largest Industrial and Driving employment business in the Midlands and the second largest in the UK We have a database of 70,000 LGV drivers and 385,000 industrial workers. We’re not just an on-line recruiter – with over 80+ branches across the UK, our teams are on hand to personally support you through the process. We have over 750 full-time members of staff, dedicated to supporting our clients and candidates, including an in-house payroll team. You’re in good company - we supply over 11,000 clients annually. LOOKING FOR THE BEST APPLICANTS? We do whatever it takes to serve our clients to the highest possible level and with over 30 years’ experience, you can be assured we are experts in the markets we serve. That’s why our clients stay loyal to us year after year! LOOKING FOR THE BEST JOBS? Our aim is to find the best job fit for you and your prospective employer. Our professional recruitment consultants are on hand in every branch guiding you through the process. Whether you’re an experienced temporary worker, or are looking for your first role, we will take the time to fid the position that meets YOUR needs and requirements. EQUALITY AND DIVERSITY We believe the diversity of our employees and temporary workers is our greatest asset. We value and celebrate our differences and are committed to treating people fairly. We promote equal opportunities for all by creating an inclusive environment where everyone feels a sense of belonging and can be themselves. We value our people as the backbone of our organisation. We treat all our employees and temporary workers equally and with respect. Their safety, health and wellbeing are of paramount importance to us, and we have measures in place to ensure they feel supported and valued. As a responsible recruiter we are committed to fighting modern slavery and provide annual Modern Slavery training to ensure all employees have the correct skills to identify and act to protect the safety of our candidates. We maintain a clear and fair remuneration policy with a stringent commitment to paying the correct pay, at the correct time to safeguard all our temporary workers. We invest in training and development programs to empower our staff and promote their personal and professional advancement, and we celebrate their success. Throughout the business, we prioritise diversity, equality and inclusion and have our own Diversity and Equality employee group, ensuring we provide equal opportunities, support and provision for all.
Unit 1, Topaz Business Park, Topaz Way, Birmingham Road, B61 0GD, Bromsgrove, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dont pay for work carried out am owe 8 hours from over 2 weeks ago.
Unprofessional and rude

Reply from The Best Connection
My son joined this agency about a month ago, and they have been absolutely brilliant. Aaron, the agency representative, has been so supportive, so efficient with the process of getting my son into work. He started almost the very next day, and continues with them. Thank you Aaron.

Reply from The Best Connection
Well where to start Nicole and Summers there’s no words to thank you enough your help I was really desperate looking for jobs and this amazing souls they just took me in and they are sooo great at them job they took care of all my paperwork like proper professionals they are they treat me with caring and respect I felt like I can work for this agency a life time u girls are amazing at what u do and so fast and they covered everything need it for my application so amazingly honestly there’s no words to thank you enough for you hard an amazing job thanks for choosing me I would never let you down I will be a real pleasure working for this agency thanks to them I appreciate you well done girls 🙌

Reply from The Best Connection
The company it doesn't make sense. How they work and everything
one day after you worked they tell you are not needed because they don't want to much people and the interview they tell you working full-time the job is on going job this and that and they never full their promises so is missed company i have ever seen

Reply from The Best Connection
The Best connection in Stockport is by far the best agency I've ever worked for.
They get you into work really quickly, in a consistent position, that leads to contracts. If an assignment isn't working out, they see what else they can find.
You don't feel pressured into the work, like with a lot of agencies.
The pay is always on time, and in full.
They've done nothing but help me, really can't fault them.

Reply from The Best Connection
I joined Best Connection about 3 weeks ago and they are a great company that respects it's employees and offer flexibe hours.
They are honest with you about the positions and pay. They work diligently with you on finding the right fit for you and the hiring company. They truly do have your best interest at heart and will listen to what you are looking for and work hard to find that.I will highly recommend them.

Reply from The Best Connection
This is one of the worst people you can work with I work with them and and keep moving me round and keep saying they have work for me and they have work when you ring them they say we don’t have any work
And I have send reviews before and who ever read it send me emails they Emil is lia can’t even send Emil to them lol

Reply from The Best Connection
I joined The Best Connection on the back of an advertisement for delivery drivers, I applied and went through a rigorous vetting process, which was good because it showed the employer was serious about me!
Everything the agency said about the job was correct and have been with the employer for 4 weeks now.
I am paid correctly and on time every week.
All in all, it’s been a positive experience for me!

Reply from The Best Connection
I found a role that they advertised, a quick start in a new place, helpful team

Reply from The Best Connection
I have worked with this agency from time to time when I don’t have other work, and in the past they have given me shifts without any problems. However, my most recent experience was disappointing.
Today, I went to their office after asking for a job, and they told me there was a cleaning position available. During the interview, the person asked about my previous work. I explained that I had worked in a warehouse doing loading and unloading. He then repeatedly asked what was inside the boxes I moved. I honestly didn’t know, as I just moved sealed boxes that came from overseas. I told him this several times, but he kept asking the same question. In the end, he said he couldn’t offer me the job.
I found the questioning strange and felt that my ability to do the cleaning job had nothing to do with knowing the contents of boxes from my previous warehouse job. Unfortunately, this experience left me feeling frustrated and unfairly judged.

Reply from The Best Connection
I had an awful experience with this company - they don't deserve 1 star but I had to give them that to enable me to leave a review. I have been messed about and lied to for 2 weeks and I still haven't got a job. They would be stringing me along further but I have put a stop to it now. I only wanted a casual job over the summer but that was too much to ask. Avoid like the plague.

Reply from The Best Connection
My experience has been great specifically with a lady called Nicole, she's very sweet and helpful.

Reply from The Best Connection
Have now found myself a role, best connection specifically Christina Mell did her utmost to give me opportunities. If I find myself looking for another role I’ll be straight in touch.
Confidence boosting 🙌

Reply from The Best Connection
1 star because always when I am calling them giving impression ,,sorry,,not time for you I was feeling like this.I just calling them to ask about job wich I am looking for and answer is this,,go to the website and check there,, I know I have to check there I have called thinking they can help me more by phone.I received vague answer.
Thank for help!

Reply from The Best Connection
I applied for a job through this agency last Tuesday. A woman called me on Thursday and did a quick interview. After we talked, she told me she would speak to the manager and call me on Friday morning because she had three jobs and would see which one would be best for me. Well, they didn't call me on Friday, and today is already Wednesday, so I called myself! A man answered and told me he would put my name in the spotlight because there were no other jobs for me at the moment! This is very disrespectful to people, and this has happened at several other employment agencies. I hope these agencies have more respect, more organization, and more consideration for people!

Reply from The Best Connection
I can only speak about Best Connection Middlesbrough really enjoyed my time working there was really looked after but have decided to call it a day thanks for everything

Reply from The Best Connection
Ethan was extremely friendly and helpful

Reply from The Best Connection
Recently employed by a well known parcel delivery company,thanks to Emma from Best connection.The hours weren't as promised,but this was dishonesty on the company's side,not Emma or Best connection.Highly recommend both her and the company,got me a job in next to no time.

Reply from The Best Connection
Absolutely rude! I would not recommend if you are looking for professionalism, good communication and respectful recruitment team. They do not care to help and assist you in order to find a job suitable for you.

Reply from The Best Connection
Awful recruitment company, lazy and dismissive. You go and cover roles that are not your 'ideal' job to help them out and cover the bills but when any real opportunities come across their desk they don't even submit your CV for the role. They have no care for their temps which should make potential clients aware they won't care about them either. I strongly advise against using The Best Connection either as a temp or as a potential client.

Reply from The Best Connection
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.