Blueground Reviews 

Great location. Well furnished and clean apartment.

If I could give zero stars, I would.

The apartment itself is not the reason for this review. The real problem begins after you move out, when Blueground is supposed to return your security deposit.

I checked out the apartment in Madrid (Reference MAD-3261) on May 31, 2026. The contract clearly states that the security deposit must be returned within 30 days. That deadline has come and gone, and I am still waiting for my money.

What is even more frustrating is the complete lack of customer support. I have sent multiple emails, contacted them repeatedly through the app, and patiently waited for updates. Instead of receiving a solution, I have been ignored or given vague responses that lead nowhere.

It is astonishing that a company capable of charging rent and collecting deposits so efficiently becomes virtually impossible to reach when it is time to return money that belongs to its customers.

This is not about a delay of a day or two. This is about a company failing to honor its own contract while keeping a customer’s funds without providing any clear explanation or resolution.

At this point, I have lost all confidence in Blueground. A company should be judged not by how it treats customers while collecting payments, but by how it behaves when it owes your money back.

Since my repeated attempts to resolve this matter directly have been ignored, I am now escalating the issue through the appropriate consumer protection authorities and will continue pursuing every available legal avenue until my deposit is returned.

If you are considering renting with Blueground, ask yourself one question: Are you comfortable trusting a company that may become unreachable when it’s time to return your money?

*Reply*
Thank you for your response.

However, I must respectfully disagree with your justification.

If Blueground was facing operational or financial difficulties in Madrid, the responsible approach would have been to proactively inform affected customers. Instead, there was complete silence. None of my emails have ever been answered. The only responses I have received were through the Blueground app and now on Trustpilot.

Your internal transition does not relieve Blueground of its contractual obligations. If I had lost my source of income during my tenancy and stopped paying rent, I highly doubt Blueground would have accepted that as a valid reason for breaching the contract. The same principle applies here.

I also continue to receive marketing emails promoting new properties, while many customers across different countries report experiencing the same issue regarding delayed deposit refunds. If Blueground is unable to fulfill its existing contractual obligations, it is difficult to understand why it continues to market and offer new rentals.

My security deposit should have been returned within the contractual timeframe, and it remains outstanding. I need these funds to secure my family’s next home, and this delay has caused unnecessary financial hardship.

I expect this matter to be resolved immediately and my deposit refunded without any further delay.

Should this matter remain unresolved, I will have no option but to continue pursuing all available legal and consumer protection channels until my contractual rights are respected.

I have rented through Blueground in Portugal for over a year and a half. Last May they decided to leave the country leaving renters like us having to find last minute a place to live. This has been a very stressful transition for us and our family. But worse, after more than 30 days they haven’t returned the deposit despite my numerous follow ups. It is becoming quite serious wondering if the company has financial problems…

We were in need of several accessories to make our stay more comfortable, and all arrived the next day.

Since arriving a few days ago, we couldn’t be more pleased. The check-in process was seamless, clearly instructed, and incredibly accommodating.

The entire building and the surrounding neighborhood are exactly what we were looking for—a space that feels quiet and intentional, with great amenities, easy access to public transportation, and wonderful local mini-parks. It’s been a truly beautiful experience so far.

I had a bleuground flat in Athens.
The bathroom stinked like hell, the kitchen was leaking water, the dinner table was broken when I arrived, and now they want to charge me 800 euros for a cheap quality table !
They are proper scammers, avoid at all costs !

Blueground offers beautiful apartments, and we chose to stay in one in Lisbon, Portugal. Overall, everything went smooth, and we really liked our apartment of 3 months. We feel like the prices were a bit too high for the value, but we understand it's for having everything sorted for us. We found the communication to be a bit too minimal—we struggled a lot with our initial check-in due to unable to locate the correct key lockpad as there was not enough info on which one holds our keys. Once we reached out to customer services, they've been always helpful, just wish we didn't have to take this extra step ourselves given how much we paid for our stay.

The apartment is great and equiped with all the basics. There was even a welcome package with coffee and cleaning products.
The only low side is that there are no blackout curtains, thus sleeping is tricky.

My 2 years stay with blueground in Basel was really great, the appartment was very good, did not have major problems. And the customer service Team is really an excellent one. They were always providing solutions every time I had a problem. They always listening and have a very good way of communicating. Honestly If I had to rate them, I will give a 10/10

Disastrous experience! The company has no respect for clients, clearly makes false advertisements, and tries to avoid all responsability for its own blunders. They were responsible for the worst customer experience in my life. Dirty apartments, breach of contract, and horrible staff. And they still owe me money

BEWARE Tel Aviv. NO RETURN OF DEPOSIT. I stayed for three months at a Blueground Tel Aviv apartment. The contract says they will return my (very large) deposit within 30 days. It is now almost 60 days, and despite contacting them numerous times (and getting a few delay tactic replies) and sending my bank details four times, they have not returned my deposit. These are franchises so I am now taking it to the New York Blueground franchise operator. If I do not get help there, I will report back here.

The move in process was pretty easy. Got all of the information to make it a seamless process prior to arrival. Also, any questions I had, the staff at the lobby were more than accommodating. Also had a little package that helped me survive the first night without having to go to the store. A well deserved 5 stars.

I am amending my review after Blueground was very responsive to my complaint and returned my security deposit in full. While their original claim of damages did sour my experience, I appreciate that they were quick to respond and revert the charges.

Not considering the deposit dispute at moveout, my overall experience was positive. I appreciated the high-quality app, the responsiveness in the support chats, and generally the process was smooth and well-organized. The apartment had pretty much everything we needed, and the kitchen was sufficiently equipped. Overall, it worked very well for our family.

I do want to be honest in pointing out that our apartment looked more scrappy in person than the impression you get from the photographs. There was obvious wear (sometimes severe) on wardrobe doors, floors, AC units, furniture, and other items. These wouldn't prevent us from renting---I don't expect that everything is new and pristine in these rentals---but this becomes an issue if the company charges you for such damages at moveout. While I do recommend tenants to document as much as they can at move in, Blueground should recognize that it is unreasonable to expect the tenant to report every minor defect they spot on the used items and furniture provided in the apartments. Thus, the company should be more reasonable in what they account as damages vs normal wear-and-tear.

I think if Blueground corrects their move-out policies, it will really be a 5-star experience.

I committed to a multi-year lease with Blueground because I was relocating to Portugal and needed long-term stability. That lease also formed a significant part of my visa application, so I relied on Blueground honouring the agreement I had signed. Just three months into the lease, I was informed that Blueground would no longer honour it. This decision had a direct impact on my visa arrangements and created unnecessary stress during what was already a significant international move.

What makes this even more concerning is the explanation I was given. I was told that Blueground was leaving the Portuguese market and, as a result, could no longer honour my lease. However, I continue to receive marketing emails advertising “new properties” in Portugal, and Blueground’s website still actively promotes apartments across the region. That inconsistency raises serious questions about the explanation I was given for terminating my agreement.

Given those circumstances, I expected Blueground to do everything possible to make the transition as smooth as possible. Instead, the opposite happened.

Despite there being no damage to the property, no outstanding utility bills, no deductions to make, and nothing further required from my side, Blueground has still failed to return my deposit and cleaning fee. What should have been a simple bank transfer has now taken over a month, despite repeated promises and deadlines. That timeframe has now been breached and I have still not received my deposit

Throughout this process, I have had to continually chase for updates, only to be told that the matter was being “followed up internally.” There has been no meaningful communication, no accountability, and no evidence that any urgency has been applied to resolving an issue that should have been straightforward from the outset.

I want to be clear that the customer support representatives I dealt with were polite and professional. My criticism is directed at Blueground’s internal processes and management, not the individuals tasked with communicating on the company’s behalf.

For a company that markets itself on making international relocation easy, my experience has been the complete opposite. Breaking a long-term lease that played a key role in my relocation and visa application, providing an explanation that appears inconsistent with its continued operations in Portugal, and then failing to return money that is rightfully owed demonstrates a complete lack of care and consideration for its customers.

I would strongly advise anyone considering Blueground, particularly if you’re relocating internationally or relying on them for long-term accommodation, to think carefully before committing.

I have never left a review before. For the benefit of anyone considering engaging with Blueground, I am compelled to do so now. This has been the worst treatment I’ve ever experienced at the hands of a company.

The facts are simple and not in dispute. I paid Blueground in full (thousands of dollars) for a reservation for my daughter to spend almost two months in NYC. After paying in full, Blueground offered me a cancellation right (which I never even asked for), for reasons that aren’t relevant. After accepting the right to cancel, the company initially told me a refund was being processed. They subsequently reneged and told me I was only entitled to a small partial refund, which is egregious given that the cancellation offer for a full refund was made crystal clear. Blueground’s next step was acknowledging that I was in fact promised a full refund, but they would not commit to giving me one as it had to be “escalated”. A full three weeks after cancelling the reservation Blueground still will not confirm that they will stand by their promise of a full refund. And so I am left with no option but to wait and hope this company does the right thing or initiate legal action. What great options.

What a callous way to treat people. Please, please be very careful when dealing with this company.

The apartment was furnished exactly as shown. Maintenance was responsive. Overall 5⭐️ experience. After checkout, BlueGround resolved the issues that they were raised.

The furnished apartment comes very prepared with basic stuff, furniture, linens, towers, etc. The staff is easy to talk to and friendly.

To landlords contracting with BlueGround please be aware of Blue ground non contractual practices.
First of all they tend to take regular maintenance fees without prior consent of the landlord even though our lease agreement does not provide this flexbility. It was one month rent from Jan to May of this year, so not light.
Secondly and more imortantly, we cancelled the lease agreement with a contractual exit in June 22nd. It was agreed and BlueGround rep called for the exit visit. One week before they told us that they cannot free the property, not having been able to relocate the person using the flat. More importantly, they decided - in full breach with the lease contract - to not pay the last month and told us to use the deposit (eq. of one month) instead. In France this is totally illegal. If we recover the flat in bad shape, we will have no recourse other than going to litigiation.
Please be aware of BlueGround incredibly bad and non contractual practices and use other companies.
I can share all emails from BlueGround to prove this.