Most interactions was good but I asked to have very important documents in the apartment by checking because I had to register with the government during an appointment on the Monday after my Saturday... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First of all, the clean, well-mainted apartment. I always do a deep cleaning when moving into an Airb&b aparment. Blueground's apartment is much better than I expected. Every corners were almost spot... See more
Company replied
Super friendly staff, fast replies and easy solutions. Top location, easy check-in and check out. Clean and stylish furnished apartment, even with all necessary kitchen dishes und utilities. Feels abs... See more
Company replied
Its an amazing experience after i booked i was amazed i found everything i saw in photos exactly the same Very quite building with exclusive access its a safe option and very clean All appliances a... See more
Company replied
Company details
- Serviced Accommodation
- also in
- Furnished Apartment Building
- Short Term Apartment Rental Agency
- Vacation Home Rental Agency
- Vacation Rental
Written by the company
Blueground is the largest global operator of furnished, flexible rentals for mid- to long-term stays. We offer a curated network of thousands of high-quality, turnkey homes in sought-after neighborhoods around the world. Find housing where you want, when you want, on the terms you want without a long-term commitment. Each apartment is thoughtfully designed with exclusive furnishings, fully equipped kitchens, and incredible amenities. From day one, you’ll enjoy high-speed Wi-Fi, premium linens, and smart home entertainment. Plus, access to pools, gyms, and outdoor spaces in select buildings. Blueground provides a consistent, quality guest experience that starts even before you arrive. That’s because we let you view all our available apartment listings in real-time, see real images and 3D tours, confirm with a click, pay securely, and move in easily. During your stay, you’ll enjoy reliable support via email, phone, and our guest app, where you can request everything from a home cleaning to extra towels. For more information, find us on Facebook, LinkedIn, Instagram, Twitter or at www.theblueground.com.
Contact info
106 W 32nd St, NY 10001, New York, United States
- +1 718 362 6090
- marketing@theblueground.com
- www.theblueground.com
3.6
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid at all costs
Horrid company the does not pay the rent while keeps renting out the appartment. Customer or Owner avoid them.
August 21, 2026
Unprompted review
Reply from Blueground
Hello Charbel,
Thank you for sharing your feedback. We were unable to recognize your name or verify your experience, as no information was provided through Trustpilot's secure system to link this to an account.
If you're able to share more details, we'd welcome the opportunity to look into this further.
Best Regards,
The Blueground Team
Not one star but zero stars
Not one star but zero stars. Blueground have stopped paying landlords the rent. This is despite the fact that they still occupy the property, still have tenants in them paying them rent. Basically, they are stealing from the owners of the property, such as myself . They are impossible to contact. Do not use this company under any circumstances.
August 21, 2026
Unprompted review
Reply from Blueground
Hello,
Thank you for sharing your feedback. We were unable to identify your account based on the name provided, but we take this concern seriously.
Ceasing operations in a market is not a decision we take lightly. We're continuing direct conversations with impacted property partners to work through resolution on a case-by-case basis, and our teams are doing their best to proceed on resolving any outstanding matters. We won't be able to get into specifics here, but if you haven't been in touch with your account contact recently, please reach out to your account or city team directly.
Best Regards,
The Blueground Team
I’m the owner of an apartment in London…
I’m the owner of an apartment in London that Blueground rents from me. They’ve stopped paying me while taking the full rent from the flat’s occupant. Blueground doesn’t respond to emails requesting payment and claim ignorance when I call them. BEWARE
August 19, 2026
Unprompted review
Reply from Blueground
Hello Graeme,
Thank you for your multiple reviews. We want to be clear that any decision affecting our operations in a market is never one we make lightly — it follows extensive consideration and is not an outcome we want for our property partners.
We understand the concern around outstanding payments, and we are doing our best to get this resolved as quickly as possible.
Best regards,
The Blueground Team
so-so
Location was great.
Getting mail and packages delivered was not great.
When I arrived the apartment had no blinds on the windows in the bedroom.
August 11, 2026
Reply from Blueground
Hello,
Thank you for your honest review and for sharing your feedback with us. We take your comments seriously and appreciate you taking the time to share your experience.
Best regards,
The Blueground Team
London
I’ve used blueground many times in NYC and have been impressed each time. This was my first time using it in London and they continued to succeed. The apartment was precisely what was advertised. There were the occasional issues (a faulty dryer, slight issue picking up the key, a leak) but representatives worked diligently to fix them. Blueground provides a very strong experience.
August 18, 2026
Reply from Blueground
Hello Jess,
Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again!
Best Wishes,
The Blueground Team
Reply from Blueground
Thank you for your review!
BLUEGROUND STOPPED PAYING MY RENT IN PARIS
TrustPilot seems to be in the hands of the corporations that are being reviewed - they are saying my review is fabricated which it is absolutely not - they seem to have taken down my review without consulting with me
I PAID MY RENT, DEPOSIT AND FEES IN ADVANCE AND BLUEGROUND STOPPED PAYING THE REALTOR/OWNER OF THE APARTMENT. My lease is paid until November and I just found out they stopped paying in June. I am 75 years old, partially disabled and threatened with eviction. My stay in Paris has become a nightmare as I'm now spending my time here writing emails to Blueground which just go unanswered. This is not why I came to Paris.
I want my money back or want them to pay the rent with the money I gave them in advance.
Stay away from this organization.
August 7, 2026
Unprompted review
Terrible Night Street Light Windows
The apartment has huge windows facing street lights with really cheap blinds. At night the street lights are as bright as daylight. Messaged blueground about blackout shades. They wanted to charge me 75 dollars. This should be a blueground expense considering how much the total rent is. Unacceptable.
August 11, 2026
Reply from Blueground
Hello,
Thank you for sharing your feedback. We reviewed the full case: after you shared photos showing the streetlights coming through the blinds, we provided the tension rod and blackout curtains at no charge, with installation confirmed on 8/26, and the case is now resolved.
For clarity, the original charge was aligned with our standard process, as blackout curtains are considered non-standard furnishings that are not included with our units, and typically carry an associated cost. In this case, the fee was waived as a courtesy, though this isn't something we would normally waive.
It's a pity to see this rating stand even after the fee was waived and the issue resolved.
Best Regards,
The Blueground Team
I would not even give one star
I would not even give one star. I arrived at my location in Montreal and was told only then, that the apartment was no longer available. I was able to get in touch with the GestHab folks directly who sorted me out with no help from Blue Ground. Very late responses and unprofessional to leave me hanging like that. I will inform all my colleagues at work to never use this service. It was also impossible to get anyone on the phone.
August 10, 2026
Reply from Blueground
Hello Noel,
Thank you for sharing this, and we're sorry for the stress caused by arriving to find the apartment unavailable.
This property was partner-managed, and as communicated at the time of booking, day-to-day handling and on-site issues for these apartments are managed directly by our local partner — in this case, GestHab. We understand they were able to get you settled into an alternative that day.
For context, we did follow up with you afterward about the alternative apartment offered, and based on that conversation things appeared to be resolved — we didn't hear back from you with any further concerns after that.
If anything is still unresolved, please don't hesitate to reach out to us directly.
Best regards,
The Blueground Team
You get what you see
Locations are well selected. Communication is nice, you have to use the App more. A bit confused with final price, mind the fees. Overall experience is very good! You get what you see
August 10, 2026
Reply from Blueground
Hello Dmytro,
Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again!
Best Wishes,
The Blueground Team
Overall the apartment worked very well…
Overall the apartment worked very well for us. It is in a good neighborhood and mostly quiet. In the heat waves, we kept it cool enough since we did not have direct sun. There are some items needing maintenance but not a big issue.
August 16, 2026
Reply from Blueground
Thank you for your review Andrew!
Very quick response to the issue
Very quick response and the electricians are very professional, fixed the power outlets that appeared to be faulty or not working.
August 18, 2026
Unprompted review
Reply from Blueground
Hello Yelyzaveta,
We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future!
Best Wishes,
The Blueground Team
While they seem to communicate with…
While they seem to communicate with heartfelt words and apologies, they fail to really be there for you when you actually need help. From faulty electric system in our rental and oven, water and bare furniture issues, and having to move 3 times in a week with no help with luggage car service lock-boxes, I would not recommend them if you can avoid it. If you love the unit and something is wrong - stick to your agreement. Make them do the work or you'll be waiting for endless no shows and charged more money.
December 1, 2025
Unprompted review
Reply from Blueground
Hello,
Thank you for taking the time to share your experience. We're sorry for the frustration caused by the electrical and oven issues you encountered, and in particular that the initial technical visit didn't fully resolve the oven inspection on the first attempt.
We've noted these details internally to help ensure similar issues are handled more thoroughly going forward.
Best regards,
The Blueground Team
Clean unit and accurate photos
Clean unit and accurate photos. Really like all of the clear communication with Blue Ground thruout the process. Great location too.
August 16, 2026
Reply from Blueground
Hello,
We appreciate your kind words. All of us here at Blueground thank you! We work hard to offer exceptional customer service and love hearing that our high hospitality standards were apparent during your stay. We look forward to having you as a valued guest again in the future!
Best Wishes,
The Blueground Team
The home is amazing
The home is amazing! The home owner, Micheal is welcoming and answered any and all questions. If the hospital chooses to extend me, I hope this will still be available! Thank you Micheal. I really appreciate you!
August 14, 2026
Unprompted review
Reply from Blueground
Hello Jason,
Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again!
Best Wishes,
The Blueground Team
Absolutely terrible apartment
Absolutely terrible apartment, very low standard. Sink cabinet was broken when we came to the place. There is no AC, no electricity outlets.
August 10, 2026
Reply from Blueground
Hello Dominika,
Thank you for taking the time to share your feedback. We're sorry to hear the stay didn't meet your expectations.
We'd like to note that no issues were reported to us during your 14-night stay, and none were flagged during either the pre-check-in or exit inspections, so we weren't given the opportunity to inspect or address these concerns while you were there. We've also checked on the sink cabinet and electrical outlets, and found no issues with either. Regarding air conditioning, this is not listed among the apartment's amenities, so its absence does not reflect a discrepancy from the listing.
We take reports like this seriously and would welcome the chance to look into the specifics further. Please feel free to reach out to us directly with more details.
Best Regards,
The Blueground Team
Reply from Blueground
Thank you for your review!
Perfect stress-free accommodation
Super friendly staff, fast replies and easy solutions. Top location, easy check-in and check out. Clean and stylish furnished apartment, even with all necessary kitchen dishes und utilities. Feels absolutely like home. Not my first time with Blueground and definitely not the last! :) Thanks again and until next time 🫶🏻
August 10, 2026
Unprompted review
Reply from Blueground
Hello Alexandra,
We appreciate your kind words. All of us here at Blueground thank you! We work hard to offer exceptional customer service and love hearing that our high hospitality standards were apparent during your stay. We look forward to having you as a valued guest again in the future!
Best Wishes,
The Blueground Team
Most interactions were good but I asked…
Most interactions was good but I asked to have very important documents in the apartment by checking because I had to register with the government during an appointment on the Monday after my Saturday arrival. I followed up many many times and they said it would be there. It was not. Then because it was a weekend I could not get a hold of anyone until Monday morning and had to scramble to get to Their offices, after a 30 euros cab ride, to pick it up. Couldn’t get into building. Finally got the document. Took another 25 euro cab to the government offices.
August 15, 2026
Unprompted review
Reply from Blueground
Hello Mikell,
Thank you for your review, and we are sorry for the inconvenience caused regarding the document. In some cities, an original document is required for registration, and it can sometimes be difficult to coordinate its delivery within a short timeframe, especially over a weekend. We are glad to hear that you are enjoying your stay with us and hope this continues.
Best regards,
The Team Blueground
Our dryer is not working
Our dryer is not working. They can’t tell us when it will be fixed. The part has been ordered so I’m currently doing laundry on another floor in a different unit. Nice that the building manager offered a solution but it’s not convenient when I’m paying to have laundry in my apartment.
August 18, 2026
Unprompted review
Reply from Blueground
Hello Sally,
Thank you for your review, and we're sorry for the inconvenience this caused. We were informed that the dryer has since been replaced, and our team did everything possible to resolve this issue as quickly as they could.
Please reach out to our team if you have any further questions.
Best Regards,
The Blueground Team
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