The Body Shop Reviews 

I visited the Brent Cross branch and I was fortunate enough to have been served by a wonderful lady named Nicole
She was a delight. Helpful and patient.
She was ever helpful and she has very kind eyes
Thanks Nicole

Hi body shop.I feel absolutely ignored by your customer service team.My order was cancelled on Monday but there was an email from you that you sent my order.Is second week and I don' t have any resolution from you.This is big amount of money so I will be greatfull if you finally sorted my request.Agnes

Always an absolute pleasure dealing with this company whether ordering online or in store. Great products and easy returns and refunds. Excellent customer service and lots of offers and best of all cruelty free. Everybody should be using cruelty free products whether it’s beauty products or cleaning etc. Always check labels because it’ll tell you on there.

Excellent staff! I have used the store on two occasions recently, and I am absolutely amazed at the way the staff treat you, nothing is any trouble for them! Really lovely, professional, and so very friendly staff. I wished there were more staff trained to the high standards, that the staff in this branch are.

Customer service lacking. We visited Kings Lynn branch. Two of us on crutches one with a service dog. Not an easy task for us to get out an shop. The member of staff on the floor seemed glued to the spot, after debating over make up for some time we moved down the shop. Only when we walked directly past did the floor staff member ask if we wanted any help, she had stood and watched my daughter attempting to reach the top shelf whilst teetering on one crutch. The lady at the till was very friendly and helpful once we reached our goal. I will just order on line in future so much easier, and people wonder why the high streets are dying

Mladen at the body shop was very helpful! I had some questions about the overall shop on live chat and she answered right away and was able to provide me with all the information I was inquiring about.

Diana at the Body shop Harrow was absolutely superb. She has excellent customer service skills and she delivered a Great service. Thank you Diana !!!!!

I shopped at the Poole branch today and received a very professional, friendly and helpful service from Diana. The store is very clean, well laid out and all staff were friendly and welcoming. A pleasure to shop there.

I would give a 0 stars but sadly that isn’t an option! I went into the body shop just before Christmas to purchase presents for my family, I queried getting an eye cream and the sales assistant recommended one that she used herself. I also recommended my mum got one based on the great reviews the sales assistant. After a week of using this I noticed my eyes were getting dry and red all around where I’d applied it, I assumed this was the cold weather so carried on using. The next morning I woke up and my eye was swollen, weepy, red and sore all around. Also my actual eye was blood shot and extremely itchy. Turns out I have had an reaction to the eye cream. I spoke to my mum and she also was experiencing slight dryness around her eye… so I quickly said don’t use it anymore. Now this was 2 weeks ago and my eye is still not better. I have now had to spend £30 on eye drops and cream from the chemist as my eye is flaky, swollen, red and extremely painful. I have messaged the body shop on Instagram and was supposed to have a call on Friday. Did I get one? Of course not! If my eye does not get better I will be taking legal advice as clearly either this was a bad batch produced or, the eyecream is not suitable. The eyecream is the oils for life one. I know now I will not be buying anything else from this company!!!! If only I could add a picture you could then see the nightmare I’m dealing with!

The lady who served Maryam wembly outlet really friendly n happy to help,Went to buying one item ended with so many,Really happy with customer service

Hi ! I have been a regular customer of BODY SHOP Hounslow Branch. More than 10 years now am using and loving the body shop products to the T !!
I would specially like to thank my consultant Ms.Francesca who has been a great help ! Its always a delight to see her plus to get the right kind of advice from her for my skin.
She is extremely patient with all your queries and would go at great lenghts to help you choose the right kind of products for your skin type.
I would highly recommend any one whose looking for proper guidance to visit Hounslow Branch & look for Ms.Francesca( she is a sweetheart 🥰 )to seek the appropriate advice!
Wishing Ms.Francesca & the body shop team the very best !
Maithili More.

This is not the first time shopping online with The Body Shop has been a tedious experience.
I took advantage of the sale and treated myself to some make up and an oil burner. I waited over a week to receive an email that my order was on the way, but the oil burner would not be included as it was out of stock. I bought oil for the oil burner which they have still included. What do they think I'm going to do with that?

It's just poor service, with no one caring, or anyone using any common sense. Also, the fact they took the oil burner off my order, has made all the other items more expensive as I used a £5 off coupon.

I have addressed all issues above and in their response they've skirted the issue. The oil burner is also in stock on their website too, and they tell me it wasn't in stock when they processed the order but now it is. Well why can't they send me one?
They just want the sale and to hell with whether the customer gets what they wanted, and have a positive customer experience. The people who respond to you have zero charm or any will to actually address and resolve your issue. They are therefore surplus to requirements.

To add to the diabolical service, their courier service, the ever reliable Hermes, just left my parcel with my incomplete order on my door step with no card through the door, and I live on a main road, so I was lucky to not have that picked off. Pathetic.

No one seems to be able to do their job properly anymore.

Very poor customer service all round.

My wife placed order 27th November The Body Shop confirmed order on 28th. TheBody Shop sent email on 3rd December to say her order is on the way. it is now the 15th December and it is still on it's way.
(18 days after order) I have contacted TheBody Shop via phone but had a few emails to say its on its way if it's not there within 24 hours they will chase it up.
HOW DO YOU THINK I FEEL REGARDING THIS SERVICE!!!!

They keep changing the products and its never same. Body butter that i was used to not available in the sane fragrance, lipstick same shade not available, bb cream is horrible now so flaky . I think i will stop buying products from body shop

I love Body Shop in Brixton, London. I've been going there for 21 years. What is so good about the experience there is that all the assistants/advisers are so professional and also friendly without being pushy. I always enjoy the products and am given advice if I ask but otherwise can just mooch around. Celeste in particular is so helpful and has time for everyone. Big cheers for Brixton and Celeste and many thanks to them all.

Visited the Body Shop outlet store in Clarks village, great helpful staff, very genuine and warm customer service

Staff were very friendly and kindly informed me how to access the student discount and offered me a membership card.
The shop was well organized which made it easy to find what I was looking for.

Love the products but the wesbite is so glitchy it needs sorting out. Takes me ages to put through an order - then the codes dont work now either even though they are being advertised!
Please sort out the website when about to pay as its such a waste of my time

I went to bodyshop to have quick look around, and the ladies working there at Meadowhall branch were so friendly and polite, recommended me eye cream which I was shopping around for as well skin products and make up as well walking out with full face complimentary make up wow did not expect that but couldn’t believe it looked incredible absolutely 10/10 for customer care and make up! Wow thank you the lady with the orange hair (sorry I’m rubbish with names) your absolute gem