The Body Shop Reviews 

Never considered the body shop until last summer when it was recommended by my dermatologist! I now use these products religiously!
My favourite range are from the vitamin E products. And the camomile butter is AMAZING, smoothly polishing off tough make up!

The Bodyshop isn’t what it used to be. Instead of feeling like you’re getting a great bargain in the Sales you feel like you’ve only saved a few pounds, especially on the Body Butter which has always been my favourite product. I remember they used to have a buy any 3 Body butters deal for £15 or but sadly not anymore. I understand yearly prices go up everywhere, but if you want to keep your loyal customers and attract new ones they should do better deals that not just involve travel size shower gels & lipbalms!

I love your products :) will definitely buy again

I have used Body Shop Foundation for years, simply years. ( I am a senior citizen). But, the latest innovation is not good. Fresh Nude Foundation: product as usual, packaging one out of ten. Old bottle had a push dispenser the bottom of which rose as the product was used. Result no waste, all product used and it was always obvious how much was left. New bottle, now glass, has a regular push dispenser the tube of which does not actually touch the bottom. It is also very, very difficult to see how much is left. One needs to prise off the cap and insert a child's paintbrush down to scoop up the residue. I calculate that there are about 25 days of application left. That's a lot of inconvenience.
I'd be grateful if BS could review the dispensing method which is a backward step in functional design.

Last week I placed 2 orders online. Separate orders on separate days. Items were shown as in stock. 3 days later I was emailed to say the items were not in stock. Both orders, different items out of stock. I complained. It takes a lot for me to complain. The only other company I have complained about is trespass and one look at their trustpilott will show you why. So anyway the response I recieved was not very satisfying. The body shop basically said because they cancelled my orders and no money was taken they don't have to honour my orders and then tried to upsell me by sending a link to their latest offers. When I am already very annoyed with the service to then try and push more sales on to me when I feel the 1st issue has been resolved unsatisfactory, has made this my 2nd to last worse online shopping experience.

i bought a product called Drops of Youth peel which my skin reacted to. On returning it for a refund i was asked if i took a before photo?er no! i was then told i must have a hairy face as this has happened to others. i DONOT have a hairy face, and should i not have been warned if they knew it could happen. I was advised to use it on the rest of my face[ obviously the hairless parts]. i didnot realise the shop was a franshise and has its own returns policyand refuses refunds . i will NEVER buy from from this company again, back to Boots the chemist, never had a problem there.

WAS GOING TO HAVE A BIG SPLURGE IN THE SALE - FORGET IT - WEBSITE ATROCIOUS! TRIED USING LAPTOP INSTEAD OF PHONE EVEN THOUGH I USE PHONE FOR EVERYTHING ELSE - MADE ME SIGN IN AS SAID I HADNT USED WEBSITE BEFORE DESPITE THE FACT I'M ON THEIR MAILING LIST, WOULDNT LOAD, THEN WOULDN'T LOAD PICTURES, JUMPS ABOUT. I GIVE UP.

Other companies should take note !! I contacted The body shop with an issue on products I purchased (and had used a few times ) there was no problem with issuing me a full refund once I sent product back . Great customer service!! Quick ,painless and hassle free. Would definitely purchase from them again !

The staff was extremely friendly and very helpful. They made recommendations for any product I needed as well as gave me the best deal to get discounted items. Store smells so good.

Lovely products! But a little overpriced. Also the staff don't leave you alone for a second. Feel like I'm being watched.. Sorry to be that person but good customer service doesn't need to be shoved down my throat

I have been a customer of what was a fantastic store with really great products for many years, but no more. The website is just frustrating. Many products have been discontinued. Sales have products that are no longer in stock. Products that are in stock at the time of the order, but are not available upon dispatch. If that is not enough getting an order with products that I had not ordered to be told I have to return them. Enough is enough The Body Shop is no longer worth the effort. A dreadful store with dreadful customer service

Have finally given up with the Body Shop’s website. Awful search engine - you search for specific items and it doesn’t bring them up in the results. I’ve tried to search specifically for sale items and it brings up non sale stuff and when I click on “email me when
In stock” it never does. May go into their shop on my rare visit to town or just shop online elsewhere.

Bought a camomile gentle eye make up remover from The Body Shop. This product is anything but gentle, it stripped the oil from the skin around my eyes and they were left so wrinkled that they looked like the eyes of someone really old. An awful product. Unfortunately I didn't keep the receipt, so I couldn't return it, because I thought the product would be a good one as it was from The Body Shop.

Great deals and great discounts. Products are really good. Their range is also very wide , love shopping from them.

I've always had good service from them- good products too- just a shame they're owned by L'oreal- but at least they're still, alledgedly, fighting animal testing.
I find their website easier to navigate than the Lush one.

I placed an order on the 30th November. The Order never turned up. I contacted the Bodyshop in three emails and never received ONE response! Terrible Terrible Terrible Customer service. I went straight to Loccitane and purchased everything. Now I need to try getting my money back. I will never buy from this company again. I suggest that others take note of the 1 star average this company has and STAYS CLEAR!!!

I have just found out today my order that I placed on the 14th December has been returned back to the The Body Shop by the freight company UPS even though my home address in Jersey was correctly given with the order?.
The Body Shop sent me an email saying that the order would be delivered within 5 days, making it around the 19th December and in time for Christmas. I waited until the 22nd to call to find out where my order was as the tracking link supplied on the order confirmation email they sent me kept coming back as an error in connecting.
No explanation was given why the order had been return back, but what really annoyed me was NO one from the The Body Shop had even bothered to tell me that I would not be receiving the order now?... So if I had not contacted customer services I would have been left in the dark and would still be waiting for it.
This is appalling customer service, I was not even told why my order had been returned instead they just said that they could try sending it again but it would not be down in time for Christmas or I could have a refund.
I feel totally let down as these 3 gift packs were Christmas presents, now I have to rush off to town on the 22nd December to buy replacement gifts... One thing is for sure I certainly will not be going to the The Body Shop for them. This is my customer feed back for the The Body Shop...Customer service ‘ZERO’... Customer satisfaction ‘ZERO’...Would I recommend using to a friend ‘NO’...Would I use this company again ‘NEVER.

I placed an order in November but still haven't received my order yet. Tried contacting The Body Shop every way I can think of only to receive no responses now. What can I do to get a refund for the item not received? Like others' experiences, TBS' customer service recently became poor. Nobody ever replies to me on any medium! I am going to try to use social media to spread out this terrible issue

Liars not cruelty free

Most of your liquid foundation are not worth buying but some lovely shades they do not stay on. You are not cruelty free 100 percent because the ingredients you use are known to be tested on animals and you should label it too

The site isnt particularly user friendly, and the delivery reporting was confusing. My sister was happy with the gift delivery though, so overall it was fine.