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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Good service easy to order good communication regarding progress of my order and quick delivery would use again and would recommend
Took about 7 working days too arrive but apart from that cheap and good selections just beware if you want a drink in a rush you'll be waiting a while
Best price for Bombay Bramble gin I’d seen and amazingly in stock! When you place the order it’s a bit misleading in that it says 2-3 days delivery, so I deliberately made sure I was at home, unfortun... See more
Company details
Written by the company
The Bottle Club is a premium wine, spirits and drinks website. You've got the plans, we've got the bottles!
Contact info
Unit E, QED, Purfleet Bypass,, RM19 1NA, West Thurrock, United Kingdom
- 0203 011 1011
- support@thebottleclub.com
- www.thebottleclub.com
4.0
Great
24K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Slow Customer Service
They advertise that they have 'late night customer support' on their homepage. However, I wouldn't expect a reply for 1-2 working days. It's taken over a month to get a refund back from them for a parcel that was stolen because Royal Mail didn't deliver it correctly.
January 13, 2025
Unprompted review
Meh...
Pricing is okay. Bought some miniatures as stocking fillers, incorrect bottle sent and when I queried this I got an automated reply about shipping information. Bit frustrating and probably wouldn't use again, not enough of an issue to viciously pursue (obviously).
December 10, 2024
Unprompted review
Very poor after sales service following…
Very poor after sales service following wrong delivery and unable to contact The Bottle Club. Phone number given on website is never answered and emails not replied to. Will not be ordering again. If they get the order wrong and deliver the wrong items customer service is extremely poor in rectifying the issue. There is no response.
December 28, 2024
Unprompted review
Wrong address from them does not exist…
Wrong address from them does not exist returned twice finally revised after 8 emails, obody answering phone and still owe me 12.99
December 27, 2024
Unprompted review
Excellent fast delivery great quality…
Excellent fast delivery great quality and good value for money well impressed. Shall definitely be ordering again.
December 30, 2024
I am happy with the service
I am happy with the service, the quality of the goods are second to none, & it was delivered with care & the driver was very helpful & polite.
January 1, 2025
Well packaged!
Wow, I've never received such a well packaged item. I was concerned more about the tin being dented that the bottle was in but I was pleasantly surprised by the bubble wrap bag, haven't seen that type of packaging before. I'll definitely be ordering more now I know how secure the items are. Go to the top of the class!!!
Fantastic item too I must add and a great price.
January 1, 2025
Received swiftly (Mandrin Absolut Vodka)
Received swiftly (Mandrin Absolut Vodka) after ordering, after first order had been sent with a different flavoured bottle of Absolut Vodka (Mango) had been sent in place of Mandrin in time for Christmas (a mistake or a substitute). If it was a substitution the first I knew about it was when it was opened on Christmas Day (it was a gift). So I re-ordered the Mandrin and that will be a January birthday gift for the same person. The Mandrin does seem hard to get hold of.
December 31, 2024
Good service and good products 👍
Found just what I was looking for at a good price, and delivery was quick.
December 31, 2024
Packaged well arrived on time thanks!
December 31, 2024
First time order
Was the first time I had ordered from you and experience was brilliant
December 31, 2024
Outstanding service
Outstanding service, good delivery and the best packaged box I've received, good discount very pleased wouldn't hesitate to buy again and cheaper than supermarkets 👍👍👍👍👍
December 31, 2024
My order arrived complete and on time
December 31, 2024
It was so easy to order got it just…
It was so easy to order got it just after newyear but my both boys love the bottles I picked for them they were over the moon
December 28, 2024
First time of using this company and…
First time of using this company and will use them again. Good communication and delivery. Packaged extremely well.
December 30, 2024
Despite ordering just at Christmas…
Despite ordering just at Christmas items received by New Year, was delighted.
December 30, 2024
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