A friend recommended me for a shoot at the broadway studios so I decided to go along for a work promo shoot. I was greeted by the friendly reception staff, who explained the day to me and offered refr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Professional makeover and photo shoot experiences for families & kids, couples, mums-to-be, performers and even pets
Contact info
Studio 2 Walton Lodge Laundry, 374 Coldharbour Lane, SW9 8PL, London, United Kingdom
- 02038974620
- customerservice@thebroadwaystudios.co.uk
- www.thebroadwaystudios.co.uk
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really Pleasant shoot
Really Pleasant shoot, nice pictures lovely experience
I had a wonderful experience at…
I had a wonderful experience at Broadway Studios. I would like to thank everyone from the booking in desk, hair and make and the wonderful photographer with whom I felt very relaxed as I am usually very camera shy, to choosing my photos.
Huge THANK YOU to EVERYONE.
Diana
brilliant
I had an excellent experience with my daughter, a great way to spend an afternoon. the pictures were great, the staff very polite, professional and helpful. Highly reccomend it.
Happy Customer!
Great communication and professionalism! The staff were very friendly and I felt comfortable with the photographer. Free drinks were provided throughout the day. I was very impressed with my hair and make up, the props and the care taken with the editing. The payment plan was flexible and affordable.
Second visit
Second visit, first one being nearly 2 years ago, great staff lovely relaxed fun atmosphere, makeup and hair stylist was great, photographer was just so fun,photos were picked and im so glad I came back
The service was spectacular
The service was spectacular! The photographer was very friendly and professional, very patient with the children. The makeup artists were very efficient, and the customer service was excellent. I highly recommend them.
Updating my Portfolio:
Updating my Portfolio:
Some fantastic photos taken. Would highly recommend. They were very welcoming. Gave great advice on styles and poses. They are very passionate about what they do and are great for the industry
Maternity/Family shoot
I visited Broadway Studios for a maternity/family shoot with my fiancée, our toddler, my MIL and FIL. From the start the interaction with staff was very positive.
We had an hour in hair and make-up where Chelsea understood the assignment! I was a bit apprehensive beforehand as my mother in law is black and iykyk… but Chelsea even impressed her.
The photographer, Melissa, was lovely. She was very good at directing us and helping us pose for the pictures. She was super patient with my toddler who just was not cooperating, only on her own terms. Unfortunately, we only got a couple of nice ones with her. Tip for parents - make sure your little ones have napped AND eaten well beforehand.
The pictures came out stunning and it was so hard to narrow down to what I budgeted for but Joanna was patient and we got there in the end.
Only thing I’d say to improve their service is - It was advertised with free refreshments throughout the entire experience, which there were but these were kept in the staff kitchen and you had to go and ask. Would be better to either have them more easily accessible or reception staff to actively and repeatedly offer during the experience. I was very pregnant and didn’t realise how thirsty I was until the end of my shoot.
Tip for drivers - book your shoot on a Sunday when parking is free or prepare to pay for parking.
Fun day out with my girls
Had a fun day out with my girls. They enjoyed the makeover, and our photographer James got some great shots. It was so hard to chose which photos to take. I ended up spending a lot more than I expected, but was worth it.
Professional at all levels
I’m very satisfied with Broadway Studios for their professionalism, communication, and responsiveness to my requests. The photos are absolutely striking and will greatly support my artistic career. I will definitely use their services again in the future.
Good experience
Good experience
Amazing staff, very professional and kind with us.
Thank you Broadway Studios
Good time
The staff was very friendly and welcoming. It was the first time for us doing something like that but the photographer made us feel comfortable. All in all we really enjoyed the experiance and the photos are really good.
The makeup artists are very great
The makeup artists are very great, they help you look great while still maintaining your natural look. The photographer was lovely, made us feel comfortable and confident.
Had a great experience
Had a great experience! The staff was very sweet and supportive! The pictures came out amazing!
stay away
i can only agree 100 % with the one stars i had the identical experience ...the whole thing is one big scam , total dishonesty stay away unless u want to be pushed into paying loads of money and you wont see any of the "refundable money" its really sad and upsetting

Reply from Broadway Studios
Amazing experience. Very good understanding of disability.
I just wanted to leave a quick review of Broadway Studios. I recently visited for a photo shoot and I had the most amazing experience from start to finish. As a disabled person (wheelchair user), I really felt that my needs were understood and met throughout. Chelsea, who did my hair and makeup, really got my look. Melissa, the lovely photographer, made me feel so comfortable and relaxed, and we got on so well. I really appreciated Sharndeep’s assistance in choosing my photographs. What can I say except that I thoroughly recommend Broadway Studios. I really did have a lovely experience, and I hope to pop back in future.
So amazing!
So amazing, treated me with nothing but kindness. I was offered beverages during the process alongside my stylist being so kind and my photographer making sure i was comfortable with everything.
Feel Glamorous
We were really impressed by the professionalism from the first call to set up our appointment. Everyone was so nice which helped with the experience. Patricia is a superstar. We get so many comments about the make up and hair, beyond the photoshoot. Really lovely experience, I fully recommend and will repeat soon for another special ocassion.
Wonderful experience
Wonderful experience, gave a a real boost and lovely team too. Thank you!
I had the best experience at Broadway…
I had the best experience at Broadway studios!
Everyone was very warm and the atmosphere was incredibly welcoming.
It was my first shoot but was made to feel comfortable in front of the camera and loved how my pictures turned out!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







