The Burn Box LLC Reviews 269

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the quality of the products received, often highlighting their usefulness for professional duties and personal enjoyment. Many people appreciate the variety of items in each box, including gear, apparel, and training materials, and frequently mention the excitement of receiving new and surprising items. The subscription service itself is highly valued, with many consumers expressing long-term satisfaction and recommending it to others. However, some customers also noted issues with the subscription process, mentioning difficulties with cancellation or unexpected recurring charges. A few other people also felt that some products were not always useful for their specific needs or that certain items were repeated too often.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are impressed with the quality and... See more

Subscription

Customers had positive experiences with subscription. Many reviewers express delight with the monthly BurnBox... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the quality of the items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had my subscription for a little more than 2 years. In that time, I've always gotten something useful. Granted, some items weren't in my area of expertise (such as water/dive rescue merchandise)... See more

Rated 5 out of 5 stars

I really enjoyed the rope bag that was in the last box, as well as the cool t-shirt. Being able to have those ropes/pulleys/carabiners allow me to have training with tying knots and working on my RIT... See more

Rated 5 out of 5 stars

To be honest, it's hard to be happy in this world these days. So when this box comes, whether it's an okay box, or one of their many elite grabs, I'm here for the seratonin boost. I appreciate and enj... See more

Rated 5 out of 5 stars

Iv been a member for a few years it has been awesome and I have friends who have now subscribed the stuff you get in the burn box is always useful or really cool really pleased with the burn box


4.2

Great

TrustScore 4 out of 5

269 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

First Burn Box!

Received my first burn box today! Very pleased with the quality of the products that were in the box! Already looking forward to next months box!

March 7, 2024
Unprompted review
Rated 1 out of 5 stars

Website was misleading and charged me…

Website was misleading and charged me for a second subscription upon returning from the PayPal link without allowing a final review of my order.

Customer service was unwilling to help and basically said it is my problem.

February 18, 2024
Unprompted review
The Burn Box LLC logo

Reply from The Burn Box LLC

Hello,
I’ve been monitoring the support emails personally. I’m not familiar with your inquiry. I’m sure this is a simple misunderstanding. It’s hard to understand without specifics. I searched your above name and nothing has come up. Please email support@theburnbox.com. I’m sure this can be sprout rather quickly.

Rated 2 out of 5 stars

The box is so expensive and then they…

The box is so expensive and then they add $10 shipping on top of it, they don’t respond to emails and it takes forever to actually get the box. If I’m charged the 15th of every month why is it the 2nd of the next month and it has yet to ship. I’m going to end up paying for another box before we even get the last one. It is quite ridiculous. Also don’t send out auto responses saying it takes a business day for a response back if it’s been a week and I’ve emailed twice and still haven’t gotten a response. Super unprofessional.

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Customer service was so kind and helpful. They went above and beyond for me and I certainly felt important and cared for as a customer. I highly recommend this company, as the box I received was also amazing and the contents were very fun and cool. Thank you burn box!

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

My son loves these boxes

My son loves these boxes. He just graduated this year in May 2023 from highschool and he took fire and emt at career center. He is enrolled in paramedic school this fall. There is some very cool and interesting stuff in these boxes that will help out in life as fire fighter. And learning new things is a plus. I love the cards that are sent so I learn something new too.

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

Awesome Box!!!!

Just got the newest box, the marine theme is awesome! This is my second month getting the burn box, and I’m already in love!

July 8, 2023
Unprompted review
Rated 5 out of 5 stars

I was pretty skeptical

I was pretty skeptical at first but I thought why not give it a try… and I was blown away by this box! I can see this being a regular subscription.

June 12, 2023
Unprompted review

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