The Butcher of Brogdale Reviews 

Visited the shop in Folkestone a few weeks ago for the first time with the intention of buying 8 rib eyes and a few other things. When I got there, they told me the rib eye price was the online price and couldn't sell it in store for the price I'd seen online in the shop. However, while I was browsing the shelves I saw the butcher bagging up some ribeye after all. I think this is probably because it looked like it was on the turn in the shop - definitely some darker colouring on it. I accepted it anyway, and it's been edible, but not great. However the bigger problem was the sausages - some of which were very nice, but one tray was clearly off once cooked. Despite providing all my purchase details they insisted I go to the shop to discuss it, but as it's in another town and of relatively low value, I'm not inclined to go through that process, particularly when I read about how difficult they can be about refunds. I did also buy a large steak pie from them, which was very nice.

Very unlikely to return, there's better butchers out there.

Easy to order. Great quality meat. Delivery was helpful and driver was nice. Would recommend.

Good price and delivered on time

Lovely friendly driver, good quality meat and good value. 😊

The fillet was excellent for the second time but just a small point. It was listed at 1.6 to 2.0 kilos, actual weight was 1.43 kilos !
Nevertheless a bargain.

The meats are superb never had a bad deal from brogdale great VFM

Nice early delivery and great cuts of meat as usual. No other butchers come close to these guys!!

Great prices, good meat and a very good delivery service.

Great food and service will take a while to get through it all but great price

Wouldn’t get our meat from anywhere else, always excellent quality and delivered to our door on time . Would highly recommend.

Great meat great delivery service.

Good selection of meats and produce. Reasonably priced too. Highly recommend. Delivery was prompt and driver was helpful and friendly.

Ordered online. Picked up from store at my convenience. So simple.

I was disappointed with my recent delivery, which included rancid and inedible chicken wings. After contacting the company, I was denied a refund due to having disposed of the product. It seems illogical to expect customers to retain spoiled goods for a £4 refund. Even when I suggested retrieving the wings from the bin, the refund was still refused. Only after threatening a negative review did they offer a refund. The customer service team was also unimpressive, displaying abruptness and a lack of helpfulness. It's a shame they're willing to risk losing a loyal customer over a minor issue.

Website very misleading, I brought the weekly joint deal £45,on the advert it shows 5 items beef, chicken, pork, leg of lamb and mince but didn't receive the lamb leg as you had to add that on, very dissapointed not very clear. So why put a picture of it all on your website.

Friendly helpful man that delivered, had to return next day as the order was not complete and nothing seemed too much effort.

I look forward to my brogdale delivery the meat is always perfect

Delivery was earlier than expected which meant we didn't have to wait in all day for Delivery 👍