I have to concur with the absolute tidal wave of negativity, regarding CALM. I’m writing this after a bad experience calling Samaritans. I thought ‘Should I perhaps try CALM again?’ B... See more
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Just not helpful in my case at all. without sharing personal details, the first question I was asked was have I been to my gp before, if so what was the diagnosis and then to contact them in the... See more
Robotic, careless volunteers who, the moment they find out you're not actively attempting to off yourself, will send you a copy/paste to end the conversation. Just like that. My response, when asked i... See more
Leaving my original review in its entirety below, I called the help line again, same wait time, somewhat limited time to talk but it helped. The person answering was more caring and present.... See more
Company details
Written by the company
*Unfortunately, we can't reply to reviews on Trustpilot.* We’re Campaign Against Living Miserably (CALM), and we’re a suicide prevention charity. We’ve got loads of tools and resources to help people find the support they need, including a life-saving helpline for people who can’t see a way forward, have lost someone to suicide, or are worried about their friends or loved ones.
Contact info
United Kingdom
- www.thecalmzone.net
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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poor service
poor service, seem more interested in how many "famous" people they have supporting their site than they do about actually helping anyone
The helpline is potentially not safe
Leaving my original review in its entirety below, I called the help line again, same wait time, somewhat limited time to talk but it helped. The person answering was more caring and present.
At a time of crisis find another place for help, I am as I write this struggling with some serious issues. After a 20 minute wait to speak to some one who just did not seem willing to help.
I was in a situation where I wasn't able to be absolutely specific about the issues I was actually struggling with, but the person I called seemed insistent that I talk about it. Apart from the fact that I thought the details were not pertinent to my depression, it was also largely innapropriate to go there on a call.
The worst thing is I could actually sense the lack of concern or empathy before she dropped the call. Raising a complaint does require that I supply an email address, which might have been ok but there was a warning on the feedback page that for helpline and webchat complaints my details will need to be shared to a 3rd party - I think that says it all, someone is probably treating this as a business, hence this review.
Please heed my words or if you have come here after seeking help there, remember there are other people or services that do actually care. Calm zone - shame on you.
Terrible service
Terrible service. Seems like they don't want to talk to you when you're in a time of crisis. Purposefully disconnected because they didn't want to talk. Left feeling much worse than when I started off. Needs closing down before someone kills themselves.
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