Casual Factory Ltd Reviews 

Avoid this company. They will take your money. keep it and ignore you and don’t send out the goods. By far the worst company I have dealt with. Also extremely rude when you ask for your money back

*****AVOID AT ALL COSTS*****
Placed an order 12/6
Nothing since , they ignore emails ,
Instagram messages and ‘provide ‘
A phone number that doesn’t exist
Absolute frauds , disgrace
SAY THEY WILL REFUND MONEY AFTER THEYVE HAD YOUR MONEY FOR A MONTH !!
THEN NOTHING

Complete and utter rip off merchants. Do not think about buying anything from this website. They will take your money. Not provide a receipt and provide excuse upon excuse after harassing them to ultimately not fulfill anything

I ordered some trainers from Casual Factory back in February. Within a week or so they emailed to say it may take longer than usual as they'd be coming from the EU. Fair enough! Having not received them and getting no response from a few emails I left a review on here last week and CF email within a few hours to say:

"Hi there
Thank you for your message, and I sincerely apologize for the delay.
I’ve forwarded your query to our logistics team for immediate review, and they’ll get back to you with an update by tomorrow.
We appreciate your patience and understanding.

Best regards"

RATHER UNSURPRISINGLY, THERE'S BEEN NO RESPONSE. I COULDN'T RECOMMEND THIS OUTFIT TO ANYBODY AND THEY SHOULD BE MADE TO CEASE TRADING!

Do not order anything from this company they are rip of merchants. Ordered an item on 9th April it's now 2nd June and still nothing has arrived. Supposed to be chasing with Royal Mail but cant provide a tracking number despite the item being classed as a special as item over £100.

Ordered an item over 3 weeks ago and it hasn't arrived. Sent 2 emails and 2 contact us enquiries with no response! No other option now but to submit a section 75 to get my money back. Disappointing!

Don't deal with these cowboys Falsely advertise products they don't have and ignore messages Complete timewasters!

easy to order and pay but slow to deliver, still waiting for item. Sent 3 emails but no response order placed on 27th March date now 22nd April

2nd and last time using casual factory.
Ordered two t shirts only one turned up 3 weeks later. Spent another 4 weeks trying to find out when I would receive the 2nd t shirt. They only seemed interested once I filed a paypal refund claim. Website is misleading with desptch times and the items arrived wrapped in brown paper with hand written labels. I don't think they are quite the professional outfit that the website suggests they are.

Edit: 1st order took 15 days to arrive. Fair enough. Not sure what that has to do with any perspective on my 2nd order. Two totally separate orders. Completing one order successfully (albeit late) doesn't excuse you from messing up the 2nd.

Ordered 2 items (Spezial clothing) 23rd January. Not received. They have now stopped replying to my emails where im requesting a refund.
Please avoid. I'm about 110 pounds out of pocket.

Awful experience. Was informed that the goods would be coming from abroad (despite not stating this on the product page). I was OK with this but asked for a rough timescale. Despite numerous emails, I have never had a response. Order was placed over a month and a half ago. Now awaiting refund from my bank.

AVOID!

Made order 14 feb got told 8/9 days despatch only responded to email when I said i will contact bank with its in stock just be patient.. now been 5.5 weeks and still nothing after numerous emails asking where my order is with no response now

If I could leave zero on the reviews I would, ordered a Jumper £225 waited for a week for tracking number which never arrived, sent emails for it to be told my order was coming from Europe, so waited another 3 weeks and now no reply from emails,opened case with PayPal, waiting for refund, terrible company, avoid like the plague

Ordered item. No emails about dispatch, messaged after a week or so, no response, sent second message no response.

Opened PayPal claim and suddenly a response. Asked for a refund, told me the refund was coming. Chased the refund a few days later and promised a refund, but ASKED ME TO CLOSE PAYPAL CLAIM without issuing refund.

No response for a few weeks, escalated the claim and money back.

A chancer.

Well done if you get your order. Believe all the negative reviews if you don’t. They will string it out as long as possible, then come on here and blame the customer. Order cancelled 3 weeks ago (not in stock). Refund still pending one week after sending then tried blaming PayPal even though PayPal say it’s pending due to not clearing THERE bank. Never again (2nd time order not in stock)

Fantastic service
Ordered an item which unfortunately turned out to be unavailable. The business apologised for the error and offered a refund or a more expensive alternative product at no extra cost. Customer service was fantastic. True test of this is how a business reacts when facing a problem…I’m delighted to say this was fantastic!
Further product ordered 👍

The customer service is exceptional - fast, responsive, and incredibly helpful. The entire ordering process was smooth and well-supported. Unfortunately, the size didn’t fit, so I had to return it, but even that process was hassle-free and accommodating. Overall, excellent service!

Scam Shop! Ordered two times and both times had major issues with delivery, availability of ordered products, communication, return and most refund. at second time i've got ne refund so i had to push to my bank and police. absolute shot show.

Are the clothes all real?? Bought nothing yet but I would like to... if i get an answer to my question.

Placed an order Thursday 19th. Paid for express delivery. No confirmation email nor any dispatch email, but the money has been taken from my account.

Tried using the contact us section of the website but it doesn’t work.