From walking into the showroom the staff were so helpful and friendly and knowledgeable about their products, they even arranged to send swatches to our address to ensure we chose the right leather a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely over the moon with the all round service. The chesterfield suite is top quality even better than what we were expecting. It arrived early so we got it in time for Christmas which is great.... See more
Company replied
I started on the website and ordered swatches and received a comprehensive brochure. However more swatches were needed as a printed colour palette is not as good as the real thing, these arrived prom... See more
Company replied
The most stunning sofa I have ever laid eyes on. Masterfully made with quality materials that I know will last a lifetime. Worth every penny. Thank you so much The Chesterfield Company, the sofa excee... See more
Company replied
Company details
- Living Room Furniture Store
- Furniture Maker
- Furniture Store
- Home Improvement Store
- Sofa Store
- Upholstery Shop
About The Chesterfield Company
Information provided by various external sources
The Chesterfield Company is a UK manufacturer of quality real leather chesterfield sofas and wing chairs. All furniture is hand made to order in our Manchester workshop and delivery lead times are between 4 and 8 weeks from order.
Contact info
Ford Lane, Newbury House, M6 6PD, Manchester
- 0161 737 1600
- contact@thechesterfieldcompany.com
- www.thechesterfieldcompany.com
4.7
Excellent
862 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Good solid construction sofas
Good solid construction sofas. Delivery was excellent.
However, we did have to wait a long time (much longer than originally informed) to get the furniture) and were required to pay the full amount before we could get it delivered.
June 6, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your feedback, Janet! We're glad to hear that you’re pleased with the solid construction of the sofas and found the delivery service excellent. We apologise for the extended wait time. Please note that it is standard practice for businesses to require full payment before delivering goods. If you need any further assistance, please don't hesitate to reach out. Enjoy your new furniture!
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Reply from The Chesterfield Company
Hi Danielle, we are sorry your samples have not yet arrived. Unfortunately a small proportion of packs do get delayed in the post but if you'd like to re-order samples we can send these again for you but i can confirm these have been dispatched.
We have been wanting a chesterfield for…
We have been wanting a chesterfield for ages and finally made the decision to get 2 2 seaters. They are amazing and the delivery men made it look so easy and even uncovered it and put the legs on thanks all
May 31, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your wonderful review, Pam! We're delighted to hear that you're thrilled with your two Chesterfield sofas. It's great to know our delivery team made the setup process seamless for you. If you need any further assistance, please don't hesitate to reach out. Enjoy your new sofas!
Never received samples.
May 30, 2024
Unprompted review
Reply from The Chesterfield Company
Hi David, we apologise for the inconvenience. As an international customer, please note that our website states, "International swatch requests are sent with a £5 surcharge. Please contact our sales team on 0161 737 1600 to make payment; if payment is not processed, your international samples will not be sent." This is why your samples were not sent. If you still wish to receive them, please get in touch with us to arrange payment and we will get this shipped to USA for you. Thank you for your understanding.
Quick arrival of samples
Quick arrival of samples, good size samples, lovely booklet to accompany, great quality samles.
May 22, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your wonderful review, Maryke! We're delighted to hear that you received your samples quickly and found them to be a good size and great quality. We're also pleased that you enjoyed the accompanying booklet. If you need any further assistance, please don't hesitate to reach out.
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Leather Samples
We are still uncertain of our colour choice, could we request further samples before we make a choice?
May 30, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your review, Davi! Of course, you can request further samples to help with your decision. Please feel free to reach out to us, and we'll be happy to send you additional options.
Efficient service
Efficient service, received our samples within 4 days of ordering. Decent sized samples.
May 23, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your great review, Bryonie! We're delighted to hear that you found our service efficient and received your samples promptly.
Quick delivery on requesting sample and…
Quick delivery on requesting sample and catalog.
May 23, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your review, Sophia! We're pleased to hear that you received your sample and catalogue quickly. If you need any further assistance or have any questions, please don't hesitate to reach out.
Ordering Leather Samples: I needed to get an idea of leather…
I needed to get an idea of leather colour and quality, the samples were easy to order and arrived really quickly. I found this service very helpful and it will save time when I visit the showroom. I would recommend using this service, it allows you to sit at home and decide at leisure what you want.
May 21, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your excellent review, Nasser! We're glad to hear that ordering leather samples was easy and that they arrived quickly. It's great to know you found the service helpful and that it will save you time when you visit the showroom.
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Easy to use website
Easy to use website, with lots of choice, both in styles of furniture and materials. Ordering samples was a breeze, and they came quickly. Impressed so far!
May 25, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your wonderful review, Neil! We're delighted to hear that you found our website easy to use and appreciated the wide range of furniture styles and materials. We're glad the sample ordering process was smooth and that they arrived quickly. We're thrilled to have impressed you so far. If you have any further questions or need assistance, please don't hesitate to reach out.
Easy ordering process.
After a lot of online research, we found the tub chair we wanted for our family room. We ordered the leather swatch samples and they arrived quickly. Customer services (via email) answered a query we had within 24 hours. We have ordered the chair and can’t wait for it to arrive.
May 20, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your fantastic review, Rena! We're pleased to hear that you had an easy ordering process and found the perfect tub chair for your family room. It's great to know that the leather swatch samples arrived quickly and that our customer service team was able to promptly address your query. We're excited for you to receive your chair and hope it meets all your expectations.
Recieved sample only duidnt get a price…
Recieved sample only duidnt get a price for the different type of wing chairs
May 4, 2024
Unprompted review
Reply from The Chesterfield Company
Thanks, Matteo, for your 5-star rating! We're glad you received the sample. For pricing on different types of wing chairs, please look on our website or contact us directly, and we'll assist you promptly.
I don¨t have received the samples.
I don¨t have received the samples.
I'm looking for benchmarks to understand the best internal construction of a chesterfield chair:
Wood, upholstery, springs, i.e. what is essential for a sitting experience for a long reading session for example.
It's difficult to get this information.
In principle, I'm in favour of traditional materials.
May 10, 2024
Unprompted review
Reply from The Chesterfield Company
Hi, we're sorry to hear the samples didn't arrive. If you could email us at CONTACT@THECHESTERFIELDCOMPANY.COM we'll get another pack send out to you. We use hard wood beech for our frames screwed and glued for stability with serpentine springs, foam and the highest quality leathers to finish your chair.
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Great customer service!
Great customer service! Samples received quickly and my enquiry emails were responded to in a timely manner. Staff were very friendly and helpful via the phone too. Sofa now ordered and cannot wait for it to be delivered!
May 10, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for the wonderful review, Wendy! We're thrilled to hear that you experienced great customer service with us. It's fantastic that your samples arrived quickly and that we were prompt in responding to your enquiry emails. We're glad to hear that our staff were friendly and helpful over the phone as well. We're excited about your sofa order and can't wait to deliver it to you! If you have any further questions or need assistance, please feel free to reach out to us.
Really great service
Really great service, good quality and fast delivery! Recommend them.
May 3, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your fantastic review. We're delighted to hear that you had a positive experience with our service, found our products to be of good quality, and appreciated our fast delivery. Your recommendation means a lot to us!
Fantastic service up till now
Fantastic service up till now, thanks guys.
April 26, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your positive feedback, Kevin! We're delighted to hear that you've been pleased with our service so far.
Very speedy delivery of both the…
Very speedy delivery of both the brochures and the leather samples will definitely be ordering from them soon
April 18, 2024
Unprompted review
Reply from The Chesterfield Company
Hi Michael, we appreciate your feedback.
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I have not received the brochure and…
I have not received the brochure and samples
April 5, 2024
Unprompted review
Reply from The Chesterfield Company
Apologies for the inconvenience. We'll look into the issue and make sure your brochure and samples are sent out promptly. If you need further assistance, feel free to contact us.
A great service
April 11, 2024
Unprompted review
Reply from The Chesterfield Company
Hi Mark, thanks for the review.
Great quality
Great product. The leather quality is excellent, and the colour was as per sample. Worth waiting for.
March 20, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your feedback.
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