I stupidly placed two orders a few hours apart and then emailed to combine the orders. Krystyna was super helpful, even when there was an issue with some of the chocolate bars not arriving all at... See more
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Review summary
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I have tried the creme brûlée which was gorgeous. The baklava inspired also delicious you make the best toffee/caramel. The baklavaty collab was nice my only issue is I like my chocolate from the frid... See more
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I have been buying this chocolate from the early days of the maple bacon bar (don’t knock it unless you tried it!) and the bars just get better and better. The best email you can get is the one saying... See more
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I love The Chocolate Smiths products and find their flavour combos to be well thought out. I often try and buy as part of the Yumble sale as the chocolate is discounted and most of the time theres no... See more
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Company details
Written by the company
The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!
Contact info
Unit G19 Tromso Close, Tyne Tunnel Trading Estate,, NE297XH, North Shields, United Kingdom
- 0191 447 0790
- steffi@thechocolatesmiths.com
- www.thechocolatesmiths.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The chocolate is truly top notch
The chocolate is truly top notch! I buy regularly from the US.
November 7, 2025
Reply from The Chocolate Smiths
Thank you so much! 🇺🇸🍫
We’re so happy to hear you enjoy the chocolate — and it means the world that you keep coming back all the way from the US! 💛✨
Your support truly keeps us going — thank you!
Love this brand
Those chocolate bars are really great. The caramel is so good, that’s my favourite. I didn’t like the stroopfel as much as I wanted to but I’m not sure why. The chocolate is great quality. And I love the wrapping.
November 7, 2025
Reply from The Chocolate Smiths
Thank you so much for your lovely review! 🥰🍫
We’re so happy to hear you enjoyed the bars — especially the caramel (a solid favourite around here too! 😍). Sorry the Stroopwafel didn’t quite win you over — but we really appreciate your honesty and your kind words about the chocolate quality and our wrapping! 🎁✨
Your support means the world to our little team — and we can’t wait to treat you again soon! 💛
Great chocolate but the whole buying…
Great chocolate but the whole buying experience is truly awful. No issues with the twice a week releases but not being able to buy once in your basket is terrible . No way of storing your details for a quick check out and while fumbling to put info in your basket is emptied.
November 11, 2025
Reply from The Chocolate Smiths
Thank you so much for your honest feedback — and for the kind words about the chocolate itself! 🍫💛 We're really sorry to hear that the checkout experience left you feeling frustrated. That’s definitely not the smooth and exciting experience we want for anyone.
We know our twice-a-week releases can sell out quickly, and we’re aware that the current system doesn’t allow for storing details or reserving items in your basket — which can make things feel stressful, especially during busy launches. 😞🛒
We’re actively working behind the scenes to improve the process and are exploring ways to make checkout faster and fairer for everyone — so your feedback is truly valuable. 🙏
Thank you again for supporting us despite the hiccups — and we really hope to make your next experience a whole lot better!
The best!
I stumbled across The Chocolate Smiths online; I saw a post on X. I’ve got to try this I decided and I’m so happy I did! I’ve tried a lot of the flavours and I do have a favourite. Not only are the products amazing, the level of customer service is first class. Love you all!
November 4, 2025
Reply from The Chocolate Smiths
Thank you so much — what an amazing review! 🥹🍫
We’re so glad you stumbled across us (thank you, X! 👀✨) and even happier that you gave us a try! It means the world to hear you’ve found a favourite and that our customer service made you feel so well looked after 💛
Sending you a big choccy hug from the whole team — we love you too! 💕
Can’t wait to treat you again soon!
Reply from The Chocolate Smiths
Thank you so much! 🎉🍫
We’re thrilled you loved it enough to come back for more — that means the world to us! 💛
We can’t wait for your next box of choccy goodness to land! 😋📦
Always a great experience
They never disappoint. Their chocolate bars are so delicious and always freshly made. I love the flavour ideas they bring out. They are super creative and think of what their customers like.
I love their commitment to working sustainably too! Keep it up guys!
December 5, 2025
Reply from The Chocolate Smiths
Thank you so much for this amazing review! 🥹🍫
It means the world to us that you notice the love, creativity, and care we pour into every bar — from flavour ideas to freshly made batches, we’re always thinking of what our wonderful customers will enjoy! 💛✨
Your kind words about our sustainability efforts really made our day too — we’re so proud to be building something better for people and the planet. 🌍💚
Thanks for cheering us on — we promise to keep the chocolate magic coming! 🙌
Fantastic Customer Service & a Lovely Surprise
Unfortunately my 4 chocolate bars arrived damaged in transit and as 2 of them were gists for my partner I decided to request a replacement for the two of them.
Contacting them was easy via email and communication was friendly, clear and polite (even though I was technically complaining).
After sending some pics of the damaged box and chocolate bars the lovely Krystyna agreed to replace them.
I received them about a week later - but - not only the 2 bars of requested replacements for... I received replacements for all 4 bars 😍 ... Fantastic customer service and a lovely surprise - Thank you Chocolatesmiths (& particularly Krystyna)
December 1, 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for this wonderful review! 🥰🍫
We’re really sorry your bars arrived damaged — that’s never what we want — but we’re so glad we could turn things around for you! 💛
Krystyna will be chuffed to hear your kind words — she always goes the extra mile, and we’re lucky to have her! 🌟 The fact that you were understanding and friendly despite the issue means a lot, too.
We're thrilled the surprise extra bars made your day — thank you for your support, your patience, and for taking the time to share your experience!
Tremendously good chocolate!
Tremendously good chocolate!
Shipping from the UK to Florida can be tricky because of the heat, but even if it’s a little melted, this chocolate is worth every penny. Best to order during fall/winter months.
November 4, 2025
Reply from The Chocolate Smiths
Thank you so much! 🇬🇧✈️🇺🇸
We know shipping to sunny Florida can be a little risky with the heat — but we're so glad to hear the chocolate is still worth it! 🥰🍫
Great tip on ordering during the cooler months — and we’re always working on ways to keep things choccy-perfect, even across the pond! 🌎❄️
Thanks again for your support — it truly means the world to our small team! 💛
Always amazing quality
I have now placed several orders with The Chocolate Smiths and never been disappointed on the quality, taste or unimpressed by the beauty of the packaging. I've tried several different flavours and also bought the pumpkins for Halloween. Lets get it straight they are not cheap HOWEVER you pay for the work and the quality of the product and I have never regretted it. If you want a quick fix get a bar of dairy milk (which is barely chocolate) if you want an experience buy anynof The Chocolate Smiths bars or specials.
November 14, 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for such a wonderful review — this truly made our whole team smile! 🧡
We’re over the moon that you’ve enjoyed the bars (and the pumpkins!) and that the quality, flavour and packaging have all lived up to expectations. Everything is handmade in small batches, so hearing that you can taste and see the care that goes into each bar means the absolute world to us.
You’re completely right — our chocolate isn’t the quickest or cheapest option, but we love that you see it exactly as we intend it: a little experience, a bit of fun, and something special to look forward to.
Thank you for supporting our small business and for coming back to us time and time again. It’s customers like you who keep us doing what we do. 💛
Amazing
Literally, the best chocolate I ever had in my whole life. I will definitely be ordering again. Got my chocolate in the mail. It didn’t take as long as I thought it would since I am in the Midwest USA. I’m so happy I ordered and will be ordering again! I got four bars I should’ve gotten more!
November 20, 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for the gorgeous 5★ review — this made our day! 🧡🍫
We’re thrilled you loved the bars (and delighted the parcel reached the Midwest faster than expected!). Next time we’ll help you pick a few more favourites so you don’t have any regrets. 😉
We can't wait to see you again soon!
I love The Chocolate Smiths!
I love The Chocolate Smiths! Not only is the chocolate absolutely delicious but how they treat people with kindness throughout all phases of the chocolate process from coco beans to wrapping the bars! The love put in to this chocolate truly shows with how delicious it is!
October 14, 2025
Reply from The Chocolate Smiths
Oh this made our hearts melt! 🧡🍫
Thank you for the gorgeous ⭐⭐⭐⭐⭐ review — we’re so happy you can taste the love from bean to bar (and all the way to the wrapping!). Treating people kindly at every step is everything to us, so your words mean the world.
Can’t wait to welcome you back for more deliciousness soon! ✨
Excellent chocolate as always
Excellent chocolate as always. I had my second or third order and got 8 bars (greedy I know) and ALL of them are fantastic. Shout out to the baklava inspired one, that was fantastic! Great quality chocolate and the fillings are top notch. The caramel always tastes delicious and perfect texture. I really like the golden one too (I think that's its name), basically inhaled that. I'll be back!
November 15, 2025
Unprompted review
Reply from The Chocolate Smiths
Oh wow — what a delicious review! ⭐⭐⭐⭐⭐
Eight bars is our kind of “greedy” 😄🍫 Delighted you loved them all — special shout-out back to the Baklava-inspired beauty 🥮, and yay for the Golden bar ✨. Hearing the caramel hit that perfect texture makes our kitchen do a happy dance!
Thanks for coming back to us — can’t wait to treat you again soon. 🧡
Reply from The Chocolate Smiths
Thank you so much for the A+++ love and the 5★s — you’ve made our day! We’re thrilled you found everything absolutely delicious. 🍫✨
Easy to use websitelush
Easy to use website, great choice. Fair prices. I enjoyed every bar Iv brought, the giant Marshmallow egg was my favourite.
October 10, 2025
Reply from The Chocolate Smiths
Thank you so much for the brilliant 5★ review! Delighted you found the website easy to use, loved the range and prices — and extra happy the Giant Marshmallow Egg was a favourite. 🥰
Can’t wait to treat you again — shout if you’d like recommendations for your next box!
Customer service is excellent and the…
Customer service is excellent and the chocolate is divine. In face, once you have tried this chocolate it may be hard to revert to normal everyday brands! Give The Chocolate Smiths a try if you haven't already.
October 10, 2025
Reply from The Chocolate Smiths
Thank you so much for this gorgeous 5★ review! You’ve made our day. 🥰
We’re thrilled you loved both the chocolate and our customer service — our small Geordie team hand-makes everything with a lot of heart, so feedback like this means the world.
Hope we have the pleasure of treating you again soon!
Reply from The Chocolate Smiths
Thank you so much — short, sweet, and absolutely made our day! 🍫💛 We’re thrilled you think our bars are that good — hearing that means the world to us.
Olympus-worthy chocolate
The flavors are inventive and amazing. Lots of communication about orders and they always are polite and responsive to my million questions. The packaging alone is enough to make me swoon, but the Olympus-worthy chocolate is life-altering.
October 7, 2025
Reply from The Chocolate Smiths
Wow — what an incredible review! 🥹🍫 “Olympus-worthy chocolate” might just be the greatest compliment we’ve ever received! We’re over the moon that you love the flavours and the packaging, and it’s so lovely to hear you’ve felt well looked after along the way — we never mind a million questions, promise! 💛
Thank you for your kindness and support — it genuinely means the world to our little team.
Amazing and well worth it!
I’ve been waiting to get my hands on The Chocolate Smiths chocolate bars and they did not disappoint. The best flavours and textures I’ve had and the packing is beautiful! I can’t recommend these enough and they definitely taste better after being kept in the fridge as you can really taste all the flavours. I will be ordering again and so will my family after they tasted mine!
October 7, 2025
Reply from The Chocolate Smiths
This absolutely made my day — thank you! 🥹🍫 We’re so happy you love what we do, and “fresh & just goddamn amazing” might be our favourite description ever! Hearing that you look forward to our treats means the world to us. 💛
Thank you for being such a wonderful part of our Chocolate Smiths family!
I love this company
I love this company. The items are always so delicious. Fresh & just goddamn amazing!! Love The Chocolate Smiths.
October 7, 2025
Reply from The Chocolate Smiths
Ahh this has absolutely made my day — thank you! 🥹🍫 We’re so happy you love our chocolate (and your review gave us the biggest smile!). “Fresh & just goddamn amazing” might be the best feedback we’ve ever had — thank you for saying it so perfectly! 💛
We’re so grateful for your support — it means the world to our little team.
Kindest wishes,
I need more and more and more
I got my little mitts on a peanut whip bizarre bar and what can I say?? Yum didly yum! It was absolutely delish! I can’t get enough of the flavour combinations on offer and if there isn’t a bar in the house I have withdrawl symptoms! Of course I’ll be ordering many more products! Thank you
October 7, 2025
Reply from The Chocolate Smiths
Ahh this made me smile from ear to ear — thank you! 🥰🍫 We’re so happy you loved the Peanut Whip Bizarre Bar (yum diddly yum is our new favourite phrase!). That flavour combo’s a proper crowd-pleaser, and I totally get the “withdrawal symptoms” — we feel it too when the snack drawer’s empty! 😅
Thank you so much for your lovely words and continued support — it really means the world to our little team. Can’t wait for you to try even more of our creations soon! 💛
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