The Cornish Bakery Reviews 

262
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the staff for being friendly, welcoming, and efficient, often highlighting their helpful and customer-focused attitude. Many also enjoy the delicious coffee and pastries, which frequently contribute to a positive experience. However, some customers noted issues with product quality, describing items like pasties and croissants as dry, tasteless, or unpalatable, while others found beverages lukewarm, bitter, or excessively hot. There were also reports of inconsistent service, with some staff perceived as indifferent or unpleasant, alongside operational concerns such as not accepting cash or inability to heat food.

What people talk about most

Product

Users describe ambiguous interactions with product, with many praising items like chocolate croissants,... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as lovely, helpful, and friendly,... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the delicious chocolate and... See more

Location

Clients share ambiguous opinions on location, with many reviewers appreciating the fantastic and lovely... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the phenomenal,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Norwich Branch: My first time going to the Cornish Bakery, the Shakshuka Croissant was lovely and so was the coffee (latte). However, I found the customer service let my experience down. Queued at 8:3... See more

Rated 3 out of 5 stars

Better system needed for seating as you can end up having ordered with nowhere to sit. Many customers just walk in and reserve seats without having ordered when there are long cues. This means people... See more

Rated 4 out of 5 stars

Norwich and Salisbury branches: Not taking cash is a red flag, it's for staff benefit not customers. Never seen worse queues because of cash as claimed. Union coffee was great choice and quality. M... See more

Rated 2 out of 5 stars

Canterbury Shop Firstly, we chose to eat in but were told that there are no plates due to the dishwasher not working! Secondly, the toilet lid was broken and the toilet paper was resting in the s... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

262 reviews

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3.4

All reviews

(262)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great food and atmosphere

Went to the one in Taunton today- had a wonderful Spanish tortilla full of veggies and fresh herbs and the croissants & cakes looked amazing. Italian hot choc was great too !! Place was lovely and staff very friendly and helpful- definitely recommend!!

September 29, 2024
Unprompted review
Rated 5 out of 5 stars

Was lovely and clean

Was lovely and clean. Was greeted Georgia with a lovely smile and service. Pie and sausage rolls were lovely. Coffee is good as well. Would recommend visiting here.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

Cinnamon buns to die for

The Cornish Bakery in Swanage may be small but it packs a punch with its pastries and coffee. Coffee was so much better than other well know high street coffee houses and the cinnamon buns were to die for. Some reviews say they are expensive but it’s well worth paying the extra here. The staff are super friendly and attentive.

September 4, 2024
Unprompted review
Rated 1 out of 5 stars

Salisbury branch

Salisbury branch. Terrible, slow service, waited 20 mins for my drinks - 2 black coffee, 2 lemonade, 1 water. Meagre pickings of food items. We were eating in but there were no plates. Tables dirty, all plates had been used and were left on the tables it seemed, they had not been cleared. Missing an item when my bags of sandwiches had been handed over, but did not go back for it as did not want to have to deal with the terrible service again.

August 24, 2024
Unprompted review
Rated 1 out of 5 stars

Cornish pasty not edible

Cornish pasty not edible. Replaced with a beef and onion pie tasted of salt. Tea cold and stewed.
Toilets totaly disgusting. Would not wash my hands in there. Utter fifth. Cash only. Should have thrown my money in the bin

August 25, 2024
Unprompted review
Rated 1 out of 5 stars

Dirty crockery and lack of good…

Dirty crockery and lack of good service. Shame as the cafe looks quite chilled and inviting. The strawberry lemonade tastes like liquid penicillin. Only given half an order initially and after waiting items not put on a tray. Unsure why I was expected to carry a pot of tea with cup and saucer and soft drinks. No common sense. Had to return to request milk as it was forgotten. Then at the table realised the cup was very dirty around top of the handle and the spout of the milk jug has regents of what looked like previous hone off milk. Shame but will not be returning.

August 14, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute JOKE dirty place

Absolute JOKE dirty place, dirty looks and what a disgrace. There is nothing Cornish about over priced garbage served in Scotland. Tastless, do not take cash and just day light robbers AVOID AT ALL COSTS unless of course you have no taste buds and want to waste your money. The tables were filthy the toilets even more so. A Hygiene JOKE Disgusting

July 18, 2024
Unprompted review
Rated 2 out of 5 stars

Poor customer service and NO manners from staff

Before eating my pastry I had been put off by the rude dismissive counter assistant. I felt an inconvenience not worthy of having basic manners used to tell me where to pay and only card payment taken. The staff seemed fluent in gruntish with the exception of slagging customers and there reviews off whilst smoky around the corner on their break, all they loudly said then was Very clear and not very kind about customers. Manners and customer care lacking in staff but unkind words about customers in abundance. It was unfortunate I’d sat down to write the review where staff smoked on the busy corner.
Pasty cheap ingredients lacking in substance.
Will not visit this shop again.☹️

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great coffee - great staff!

Hubby and I visited the Cornish Bakery yesterday ... The coffee was amazing (and I'm fussy with my coffee!) Service was great and the ladies serving were friendly and welcoming. I'd recommend without hesitation 😊 Thanks ladies!
Wendy and Steve xx

July 1, 2024
Unprompted review
Rated 2 out of 5 stars

Tables not getting cleared

The coffee was good but tables do not get cleared adequately. Was with a couple of friends this afternoon for the best part of an hour. In that time, I didn’t see a single table cleared or washed. Approximately half of the tables were full of empty plates & crockery. Perhaps there aren't enough staff or leadership is off but result is crappy. People having to clear their own tables - just not good enough..

June 30, 2024
Unprompted review
Rated 1 out of 5 stars

The Cornish Bakery Whitby

Whitby, The Cornish bakery, Church St.

Purchased takeaway goods, i offered cash and was told payment is card only !, i swiped my card and was told sorry that did not work please swipe again, i did and it was accepted.
On receipt of my bank statement it confirmed i was charged twice for the same amount.

I emailed the shop and they cannot even be bothered to reply.

May 2, 2024
Unprompted review
The Cornish Bakery logo

Reply from The Cornish Bakery

We are sorry that you have been charged twice for your purchase. We have not received an email from you but if you email us on whitby@thecornishbakery.com or ring on 01947 825781 we can look into it for you!

Rated 5 out of 5 stars

We went to cornish bakery in rye and Lisa c was amazing

We went to cornish bakery in rye and was severed by a nice lady her customer service is amazing very helpful my daughter as autism and she was brilliant with her .and we had eaten and our table was cleaned we have been in few weeks ago on our own but this time with ourdaughter and serverd by Lisa c both occasions amazing customer service ❤️

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Really great pasties

Really great pasties, good cakes and good ambience. And bonus they give amazing big dog biscuits in Bury Saint Edmunds.
The shop is too popular and could do with more seats.

May 25, 2024
Unprompted review

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