TheCostumeShop.ie Reviews 

4,055
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, with many packages arriving the next day or even within hours of placing an online order. Consumers also highlight the impressive quality of the costumes and the helpful, efficient support staff who make the entire purchasing process completely smooth and stress-free. Some reviewers were not happy with receiving faulty or damaged items, expressing significant frustration about having to cover the expenses for return shipping. A few consumers also noted occasional issues with incorrect sizing or items falling apart unexpectedly during use.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, highlighting exceptionally prompt and reliable shipping... See more

Product

Users describe positive interactions with product quality, noting that items are great, well made, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are great value and... See more

Order

Consumers find order satisfaction to be high, frequently praising the remarkably fast and prompt delivery... See more

Service

Customers report extremely positive experiences with the fast and reliable service provided by helpful staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing shop. Repeat customer here! Great value on costumes & each costime i have bought has been of high quality. My order arrived within 24 hours, three days quicker than I expected. I am happy t... See more

Rated 5 out of 5 stars

Great experience with the CostumeShop! I ordered stuff for Halloween a week out and they had guaranteed shipping which arrived in 3 days. Unfortunately one of the items was missing, looks like the p... See more

Rated 5 out of 5 stars

I wasn’t happy with the size and style of my first order. Reordered and accidentally ordered two. long story short the double order came and was perfect I sent back both others and within 3hrs of my t... See more

Rated 5 out of 5 stars

Spooktacular service! Aisling was absolutely amazing—so friendly and super helpful from start to finish. She made finding the perfect costume a total treat (no tricks here!). The quality was fang-tast... See more


Company details

  1. Costume Store

Written by the company

Ireland's Biggest Selection of Costumes & Fancy Dress Costumes. 100% Satisfaction Guarantee on all Fancy Dress Costumes! And big online Discounts. www.TheCostumeShop.ie


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,055)

365 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I think it's pretty sneaky that you…

I think it's pretty sneaky that you don't advertise the full price. When you're dealing with private clients VAT is not refundable and should be advertised from the outset, not at the end of the transaction

Very sneaky

May 25, 2026
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Rated 5 out of 5 stars

Highly Recommended

I absolutely cannot rate these guys highly enough. Three times I was back & forth to arrange my purchase that I needed same day at short notice and three different members of staff really got on board, brainstorming for a solution to make it happen, particularly Steve. He arranged for a collection outside of opening hours and made my 8yo son very happy indeed as he can now go see the new Mandalorian movie in style. In future, this is where I'll be coming for my son's costumes and I have no hesitation recommending The Costume Shop to whoever is reading these reviews.
Seriously, in a world where staff & Customer Care in general are indifferent when it comes to assisting, it is refreshing to receive this level of service.
Five stars all the way.
Thank you.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing shop highly recommended.

Amazing shop. Repeat customer here! Great value on costumes & each costime i have bought has been of high quality. My order arrived within 24 hours, three days quicker than I expected. I am happy to recommend this store. Well done to The Costume Shop team!

May 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy to order online

Easy to order online, no stress and very prompt delivery! Good quality product ibwas very happy with my coustume..

March 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Great products

Great products. Great next day delivery. Forgot to print my invoice at purchase but customer service agent Aisling literally got back to me within 2 minutes with a copy. Couldn’t ask for more !
*****

March 5, 2026
Unprompted review

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