The Designer Rooms Reviews 

9,062
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,725 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, often going above and beyond to ensure satisfaction without being pushy. People appreciate the excellent service and pleasant shopping experience, finding the process easy and efficient from start to finish, and noting the wide selection of gorgeous, high-quality products available. However, some customers also noted issues with customer service when trying to resolve problems after purchase. A few people experienced difficulties with product quality or condition, such as items arriving damaged or having safety concerns. Reviewers mentioned frustration with the resolution process, including unhelpful responses and cases not being escalated.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, frequently describing them as helpful, friendly,... See more

Product

Customers consistently note positive experiences with product, often praising the quality and variety of... See more

Service

Clients share positive opinions on service, consistently praising the helpfulness and friendliness of the... See more

Customer service

Users describe positive interactions with customer service, with many reviewers praising the helpfulness and... See more

User experience

Customers consistently report positive experiences, often describing their visits as a delight and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our first time visiting The Designer Rooms & won't be our last. Gorgeous range of furniture to suit all tastes. Staff were on hand if required & we didn't feel pressured into making our purchase. C... See more

Rated 5 out of 5 stars

Received our sofas today. Excellent service from start to finish, sofas are gorgeous and very comfortable. We have purchased several items from designer rooms including our last suite. Sales person ca... See more

Rated 5 out of 5 stars

We have visited the showroom at Livingston a few times and are always greeted warmly, but not overwhelmed. The shop is always clean and well layed out. We finally decided on a purchase today and Miche... See more

Rated 5 out of 5 stars

Store staff were very helpful and friendly. Lorraine has great product knowledge and was able to answer any queries we had and offered plenty of options to allow us to choose what was right for us. L... See more


Company details

  1. Furniture Store

Written by the company

The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(9,062)

1,573 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer experience

Fantastic customer experience. Dean was superb in his product knowledge and support. Thank you very much Dean and all the team in Uddingston for all your help and advice leading to my purchase.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Denise the superstar! 👏

Denise deserves a medal, she was the most patient and least pushy sales person ever. Having had a right faff with Fraud checks on my card and having to call the bank which took forever… etc etc, she really was fantastic patient and professional. Thank you Denise very much and o hope you are rewarded appropriately for it. Lovely furniture too, incredibly happy with the quality of my choices.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

It's was very welcoming

It's was very welcoming, they made you feel a easy and they never rushed you giving you all the time you needed to decide what you wanted to do
Denise Moodie was very helpful in everything she did from explaining that she had arranged to get the orders joined together so it would be all delivered together

July 31, 2026
Rated 5 out of 5 stars

The staff member was very helpful but…

The staff member was very helpful but not pushy, leaving us to wander round the showroom, she was very informative
and when I decided to purchase the
furniture she explained my options and
what they do for me with regard to the
timeframe I would need. Would highly
recommend the staff and the lovely showroom.

July 30, 2026
Rated 5 out of 5 stars

We went to Royston outlook and bought…

We went to Royston outlook and bought some Garden furniture and a few other bits the boy that served us is a credit to the company he went above and beyond to help us and had a very nice mannerisms I would definitely recommend others to go have a wee look the prices were amazing for some of the stuff 👌

July 25, 2026
Rated 5 out of 5 stars

New Sofas

Debbie was very informative and not pushy to sell which can be very off putting .She answered all our questions and delivered great customer service . She is an asset to your company.

July 29, 2026

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