Elaine @ Designer Rooms Braehead was really helpful, explained different options available on the sofa range we were looking at, no pressure selling Smart in appearance and very welcoming an asset f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First visit to this store Was very impressed by the store layout and the staff We were served by sales advisor James who was very helpful in helping us select what were we’re looking for. After pu... See more
Good shopping experience. Staff attentive but allowed plenty time/space for browsing yet they made themselves available when I had questions. Robbie moved chairs around to suit my tastes without any... See more
BHP Store (Braehead), James , fantastic customer service. My friend and I went to browse and one left with a new dining suite, the other a the beautiful Sensum Diffuser. Friendly and knowledgeable... See more
Company details
Written by the company
The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.
Contact info
4.8
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service from in shop…
Good customer service from in shop staff. Phoned up the next day and ordered additional item that I had seen and it was all ready the next day for pick up at the shop.
July 27, 2026
Exceptional customer service
Exceptional customer service-We went out for a soft, comfortable chair for my daughter and Jamie at the Braehead store was amazing. Thank you so much for the all your help. The leather recliner is fabulous, thanks for going the extra mile, we are so grateful
August 1, 2026
Great Customer Service
Great experience, so happy with my purchases, the customer service is outstanding. Lorraine & Liz are so helpful and genuinely nice people. It’s a pleasure even to just browse the store
August 5, 2026
Excellent service from staff
The sales person was very attentive and gave us excellent service
August 5, 2026
James from the braehead store
James from the braehead store was really helpful and friendly
A credit to your company
August 4, 2026
We went into the shop as we had never…
We went into the shop as we had never came across it before, we got looking at the furniture and was greeted with the lovely Allison in the Livingston store who was happy to answer any questions we had gave us prices and options for dining table and chairs. We ended up paying a deposit on our new dining table and chairs we will also be returning to purchase our sofa next month. There is a wide variety to chose from and nothing is too much trouble for Alison she will help in any way she can. Thanks again what a great and easy experience.
August 1, 2026
A beautiful store with beautiful items.
A beautiful store with beautiful items.
Friendly and helpful staff.
August 3, 2026
It is a very nice store with lovely…
It is a very nice store with lovely furniture. Elaine, who organised the payment and delivery of the sofa we chose, was very helpful and thorough.
July 31, 2026
They had what I wanted
August 2, 2026
staff very helpfull and not pushy
August 2, 2026
Excellent male staff member who served…
Excellent male staff member who served us at Livingstone on Sunday
August 2, 2026
Lucy - Thanks to Alison
First time in this shop and was a great / helpful experience thanks to Alison. Was extremely helpful. Will definitely be back whenever needing something for our house and would highly recommend
August 2, 2026
Unprompted review
Was a lovely experience
Was a lovely experience, was left to wander at your leisure, when asked for help Denise was very nice & very helpful
July 30, 2026
Good shopping experience
Good shopping experience. Staff attentive but allowed plenty time/space for browsing yet they made themselves available when I had questions. Robbie moved chairs around to suit my tastes without any problem then gave me time to consider. Thanks for making it a pleasure to choose furniture.
August 2, 2026
Staff knowledgeable about products
Staff knowledgeable about products. Helpful in helping to choose
August 2, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.